Bill Jacobs Volkswagen

Service is terrible, VW engineering bad Bill Jacobs VW’s service is terrible. The 2017 VW Golf has an engineering flaw in the sunroof that causes the drains to get clogged with dirt. Most su Bill Jacobs VW’s service is terrible. The 2017 VW Golf has an engineering flaw in the sunroof that causes the drains to get clogged with dirt. Most sunroofs have a metal windscreen that pops up, but the Golf has a fabric windscreen that captures dust and allows it to flow into the channel. Our sunroof leaked as a result. We had it in for the 10k, 20k service and were never told about maintaining the sunroof by blowing out the drains. But when it leaked they said it was our fault due to poor maintenance, while also telling us that at 40k miles they would have checked it. They offered to blow it out for $380. We declined to be ripped off, and did it ourselves for $0 in half an hour. If we wanted to include upholstery cleaning with the blowout, the price was an additional $1420. We steam cleaned it ourselves in half an hour for $0. The only thing we could not remove was the mechanic’s grease that he left on the padding. They were very rude as well- when they called with the quotes, after having the car for 2 full days, they said they needed an immediate ok, and if we declined the service they needed the loaner back immediately. BTW, if they give you a loaner, it is $6.50 for gas if you do not fill it and $100 cleaning fee. I don’t remember that with my Toyota dealer, who never ripped me off and was very generous with loaners (thanks Dan Wolf Toyota for setting a high bar). So two lessons for readers of this: VW is not a good company. We bought the diesel that they engineered to pass the emissions test illegally, and had to buy this car as a replacement. We now have a regular job of blowing out the drains. And Bill Jacobs, whose service manager and GM have declined to follow up on this, is not a good dealership to buy from. You are welcome in advance of a bad decision. More

Great first car purchase Alana really made my first purchase easy and explained everything to my mom and I so we could understand it. I was nervous about buying my first car, Alana really made my first purchase easy and explained everything to my mom and I so we could understand it. I was nervous about buying my first car, but she made us feel very comfortable. I would definitely go back for my next car. Thanks Alana! More

Great experience! I had a great experience working with Alana! She made the process quick and efficient and made sure all of my needs were taken care of! I highly recom I had a great experience working with Alana! She made the process quick and efficient and made sure all of my needs were taken care of! I highly recommend the dealership and working with Alana as well. More

So far so good We bought a used car from Bill Jacobs. Sales person Ricardo and manager Rich were very professional and did a great job. The entire purchase process w We bought a used car from Bill Jacobs. Sales person Ricardo and manager Rich were very professional and did a great job. The entire purchase process was straight forward and not pushy. I took the car in for service a week later as I heard some noise from the rear wheels. Service advisor Peter was super friendly. They provided a loaner, did a free inspection and made some adjustment. So far I'm very happy with the purchase and the service. Highly recommend! More

Wouldn't ask for a better dealer!! Came in late on a weekday to check out a car we were interested and Alana did an amazing job accomdating us and providing us with information. She was Came in late on a weekday to check out a car we were interested and Alana did an amazing job accomdating us and providing us with information. She was very honest and did a great job explaining the ins and outs on financing our first vehicle. Honestly wouldn't have asked for a better experience. More

Best Experience! I came into Bill Jacobs to get an appraisal for my car with hopes of seeing what it was worth and see if I could trade it in for something with less m I came into Bill Jacobs to get an appraisal for my car with hopes of seeing what it was worth and see if I could trade it in for something with less miles. Alana and her team were so Amazing!! They took what I was looking for and my expectations to help me find a great car. They were so kind, welcoming and worked hard to get me what I wanted. Alana respected my wishes and never put pressure on me to do something I didn't want. I highly recommend Alana if they are looking for an Exceptional experience buying a car!! More

Service department tries to cheat innocent young girl I am writing for my daughter who bought a VW Eos about 5 years ago. For the last year or so she had been complaining of noise coming from a rear wheel I am writing for my daughter who bought a VW Eos about 5 years ago. For the last year or so she had been complaining of noise coming from a rear wheel. Nothing was ever done though it was in at Bill Jacobs several times, up to including her latest service call about one month ago. Apparently no one ever took her complaint seriously enough to even test drive the car to notice the extremely loud noise. This last service visit was triggered by her Eos failing its emission test and a lit check engine light. Below are the recommended repairs and cost estimate directly from the Bill Jacobs service department invoice: 1. Thermostat and housing with both coolant temp sensors 2. Engine breather valve 3. Turbo inlet valve These emission related repairs were to cost $2200.00. On top of that they recommended but did not quote for: 4.. Fuel induction and injector services 5. Timing belt with water pump. 6. Fuel filter 7. Spark plugs 8. Air filter 9. Pollen filter with HVAC mist One can only imagine how much additional they would have charged for all of those repairs. My daughter called me about this, and I suggested taking the Eos in for an independent second opinion at a garage in Montgomery. I left the car there and later the same day Mike called me and said he thought he had fixed the emission problem. I cringed because I had asked them to do an inspection and cost estimate only. So imagine my surprise when he said the repair required no parts and was going to cost $110. That is correct $110 vs the $2200 Bill Jacobs would have happily charged my daughter. So the proof and bottom line of it all is that after I picked up the vehicle it ran smoothly and displayed no check engine light. I drove it straight to the emission test station where it passed inspection. These facts speak for themselves. Draw your own conclusions. More

Bad Place They sell used cars for the price of new ones. For example you buy a Passat SE used for 7,000 miles for the cost of 22,694 dollars, but a brand new Pa They sell used cars for the price of new ones. For example you buy a Passat SE used for 7,000 miles for the cost of 22,694 dollars, but a brand new Passat SE costs 20,509 dollars and six miles only. So think about it. More

The worst experience and rip off service in my life It took more than an hour just to enter the service request for a wheel balance service. Then they lied about the cost and charged me $261 for a simpl It took more than an hour just to enter the service request for a wheel balance service. Then they lied about the cost and charged me $261 for a simple wheel alignment. They are incompetent, liars, and thieves. More

Great New Car Buying Experience We recently bought a new Passat from Bill Jacobs VW in Naperville. It was one of the best car buying experiences we have ever had. Everyone at the dea We recently bought a new Passat from Bill Jacobs VW in Naperville. It was one of the best car buying experiences we have ever had. Everyone at the dealership was great. We were very comfortable with our salesperson, PJ South. He did a wonderful job from start to finish in terms of explaining the product, getting us a fair deal, and follow-up after we took delivery. More