Bill Jacobs Volkswagen

Excellent costumer service by Ricardo Echeverria I went to fix my jetta. But the customer service was what made me make the decision to buy a new Beetle. The seller RICARDO ECHEVERRIA helped me get a I went to fix my jetta. But the customer service was what made me make the decision to buy a new Beetle. The seller RICARDO ECHEVERRIA helped me get an excellent price and in less than 1 hour I already had the keys to my new car. All are very friendly a the seller Ricardo work very hard to get the credit and payment for me More

Excellent Customer Service by Tony @ Parts Dept I wanted to take a moment to write this review to give Tony at the parts dept. from Bill Jacob Volkswagen a big thanks for going above and beyond the I wanted to take a moment to write this review to give Tony at the parts dept. from Bill Jacob Volkswagen a big thanks for going above and beyond the call of duty to help me with my special order parts purchase. He took great care of my parts request and communicated all details clearly. I highly recommend Tony at the Parts dept. with Bill Jacobs Volkswagen in Naperville. More

Awesome. Very smooth process - helpful and respectful Everyone was very helpful and nice. Rodney Garmon spent a lot of time with us to make sure we were informed and happy through every step in the proces Everyone was very helpful and nice. Rodney Garmon spent a lot of time with us to make sure we were informed and happy through every step in the process. We learned all about the features of the car and he answered all of our questions quite well. He was very helpful in guiding us along the way. Todd Nelson was also helpful and took the time to work with us and find the exact car we wanted and had it delivered. We have not seen this level of respect and commitment to customers before. We felt very taken care of. Nothing but great things to say. I highly recommend Bill Jacobs VW! More

Awesome, Addressed issue prior dealer did not!! Dave Ketza at Bill Jacobs VW resolved issues on my 2003 Jetta TDI that my previous dealer had ignored. While it mean almost $4K in maintenance catch-u Dave Ketza at Bill Jacobs VW resolved issues on my 2003 Jetta TDI that my previous dealer had ignored. While it mean almost $4K in maintenance catch-up, Dave and Bill Jacobs VW made a new customer in me. At 190K on my car, I want it to last, and now it can. Thank you, thank you. More

outstanding The experience at Jacobs VW was first rate. Even with the purchase of a pre-owned VW, we were treated with the highest levels of respect and considera The experience at Jacobs VW was first rate. Even with the purchase of a pre-owned VW, we were treated with the highest levels of respect and consideration from our sales associate Robert Butts. The General Manager, Todd Nelson, also took time to ensure that all was satisfactory with our purchase. Even the finance department was a breeze thanks to Donie Justiss. Our best dealer experience to date. More

Great customer service Unfortunately, I didn't make a purchase. What was available in the used section wasn't quite what I was looking for. I will certainly keep in touch to Unfortunately, I didn't make a purchase. What was available in the used section wasn't quite what I was looking for. I will certainly keep in touch to see what else arrives. I hope to do business with them in the future. Caesar was so nice, polite and helpful. More

We will sell at MSRP but screw you on the Lease Rate So we agreed on a price, MSRP on a Golf R - we are ready to lease. Round 1: Money Factor 0.00275 this is an interest rate of 6.5% we call this out So we agreed on a price, MSRP on a Golf R - we are ready to lease. Round 1: Money Factor 0.00275 this is an interest rate of 6.5% we call this out Round 2:Money Factor 0.00215, why are you screwing with us, give us the VW money factor on a Golf R of 0.00175 Round 3: We are going to get $1,000 over MSRP somehow final Money Factor 0.00215 Wow the sleaziness finance guy ever! Tried to screw us on 0.00275 than fessed up that he truly was screwing us on the car at 0.00215, well no 0.00275 originally! (I felt bad for the sales guy though, husband said he made his bed with Bill Jacobs). The sleaze factor came with the delivery, it was like we were not going to figure out they were trying to screw us. We had a lap top with a lease calculator! If he was upfront and said we want to make $1,000 over MSRP because we think the car is worth it so be it, so be it. The Glengarry Glen Ross of car dealerships. More

Knowledgeable sales person, great customer service! We worked with Matt Cameron and got the car we wanted at a great price. When we first looked we weren't sure if we wanted a sedan or a SUV. Matt was We worked with Matt Cameron and got the car we wanted at a great price. When we first looked we weren't sure if we wanted a sedan or a SUV. Matt was very knowledgeable and with his expertise we made our decision. Enjoying our new Tiguan. If you're thinking of buying a Volkswagon we highly recommend calling Matt. More