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Bill Jacobs Volkswagen
Naperville, IL
484 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 484 reviews
January 15, 2015
It sucks. Bought a car for my son from them recently and everything went well except for the finance and insurance manager who was very pushy for me to get fina Bought a car for my son from them recently and everything went well except for the finance and insurance manager who was very pushy for me to get financing and extended warranty (both were declined as I had the funds to pay plus the car was certified with 2 years/24000 bumper to bumper warranty). The big problem came when I had to pay. They do not take cashiers checks (only cash or personal checks or finance thru them). I do not have a personal checking account so the only choice left for me was to pay cash. I had to go to the bank escorted by the salesman and after telling the bank manager I needed x amount of thousands of dollars in cash, he almost fainted and could not believe the dealer would not take a cashier's check. He had to scramble to get all that money and count it with me. I had to travel with all that cash to the dealership exposed to be robbed and waste at least half an hour counting all that money in an unsecure location as the manager will not offer a safe office to do that (counted near the customer service in front of everybody). This was the first time I buy a car under these conditions. I had bought cars from other dealers and they all accept cashiers checks with no problems. This dealer made me feel like I was not valued and also felt insulted in the way I was treated (like a criminal as they probably prejudged in a very weird way that I was going to use a fake cashiers check plus the extreme pushiness to get a loan and sell me an extended warranty). So, unless you plan to pay using their own financing or a personal check and want to be treated like you are stupid for not buying their extended warranty, do not go there. There are plenty of other dealers that will treat you with respect and accept your legal cashier's check for your purchase. BTW...paying via wire transfer was NOT offered to me as an option. More
by CarMan
Employees Worked With
Mr. Justiss
December 29, 2014
Fast, Friendly, no hassle car buying experience I visited Bill Jacobs Volkswagen to compare a used car purchase and a new car lease. Matt McEvilly quickly got me numbers to compare both scenarios a I visited Bill Jacobs Volkswagen to compare a used car purchase and a new car lease. Matt McEvilly quickly got me numbers to compare both scenarios and set up test drives of both vehicles. In about two hours from walking in to the dealer (with a lot of time looking on my part), I was finishing the paperwork and driving home in my new Tiguan. This was without a doubt the best car buying experience I have ever had and would recommend them to anyone looking to purchase a Volkswagen. More
by deck77
Employees Worked With
Matt McEvilly
December 19, 2014
Ask for Rodney Garmon If you want someone to sell you exactly what you want and as professional as possible ask for Rodney Garmon. I had a little trouble getting the title If you want someone to sell you exactly what you want and as professional as possible ask for Rodney Garmon. I had a little trouble getting the title from my previous dealership's bank, however Bill Jacobs VW understood my situation and waited 2 weeks for me to bring it in. These guys are great!! Love going there for car service too. More
by Fatima
Employees Worked With
Rodney Garmon
December 19, 2014
Terry My friend just started shopping for next vehicle. Spoke to Terry Palmer. We both found him to be very friendly, patient, and accommodating. Least I My friend just started shopping for next vehicle. Spoke to Terry Palmer. We both found him to be very friendly, patient, and accommodating. Least I can say is we were extremely impressed. Terry seems to make car buying simple and painless. I would recommend anyone looking for a car to make this guy their point of contact. More
by Trayce
Employees Worked With
Terry
December 16, 2014
Thank you Bill Jacobs Volkswagen First time buying a new car and these guys made it easy. Thank you Paul South for taking the time and putting me in the right car for my budget. I w First time buying a new car and these guys made it easy. Thank you Paul South for taking the time and putting me in the right car for my budget. I will definitely recommend you to my friends and family. Happy Holidays ! More
by Tony Rodriguez
Employees Worked With
Paul South, Jason
December 15, 2014
Best used car experience ever! We bought a car at Bill Jacobs VW last year. Our sales consultant was Matt McEvilly. He made our car buying experience stress free, and he was easy to We bought a car at Bill Jacobs VW last year. Our sales consultant was Matt McEvilly. He made our car buying experience stress free, and he was easy to work with, friendly and knowledgeable. The used car manager Nick K was helpful & gave us a great deal on our used VW Tiguan. We are very happy with our VW and would HIGHLY recommend This dealership ! More
by Karen Mc
Employees Worked With
Matt McEvilly
December 14, 2014
Best service very nice and friendly people...Professionals and really helpful...Best dealership I've been so far... Love it ... will recommend all friends and peop very nice and friendly people...Professionals and really helpful...Best dealership I've been so far... Love it ... will recommend all friends and people definitely to visit .. More
by alioncik7
Employees Worked With
Matt Cameron
December 14, 2014
Amazing experience! We went to Bill Jacobs Volkswagen to look at cars but did not expect to buy. Pj South our salesman effectively found us the car we could afford with l We went to Bill Jacobs Volkswagen to look at cars but did not expect to buy. Pj South our salesman effectively found us the car we could afford with low mileage, leather interior, and a touch screen Jetta all in under two hours. He was the most professional, efficient, and helpful salesman I have ever experienced. The dealership was very clean and Pj gave us starbucks coffee. I definitely recommend Naperville Bill Jacobs Volkswagen to buy your next car but make sure you ask for Pj!!! More
by Sskorburg
Employees Worked With
Pj south
December 11, 2014
Rodney Garmon is the best Aug 2014, While looking at different makes of autos we included VW sedans. At our initial visit, Rodney Garmon assisted us in getting acquainted with Aug 2014, While looking at different makes of autos we included VW sedans. At our initial visit, Rodney Garmon assisted us in getting acquainted with the different models. He took us on a test drive, all the while he was relaxed and very cordial. Afterwards, he invited us back to take a second look at our convenience. In the meantime, we narrowed the field in the Passat we wanted and let Rodney know. The sales process was very smooth and very fair. We are appreciative of his professionalism and would recommend him and the Bill Jacobs experience in Naperville, Illinois. We are enjoying the German engineering. More
by ddfrench
Employees Worked With
Rodney Garmon
December 10, 2014
Great experience I was in town visiting family when my mom and I stopped in to test drive a car. Everyone there was very friendly and knowledgeable. I have always had I was in town visiting family when my mom and I stopped in to test drive a car. Everyone there was very friendly and knowledgeable. I have always had good experiences with VW in general, but I can't imagine going through this process without Cesar Mendoza. Thanks to everyone there. My mom's new Tiguan is awesome! More
by llarose40
Employees Worked With
Cesar Mendoza
