
Bill Jacobs Volkswagen
Naperville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 484 reviews
Thus far, I have received wonderful service through this dealership. The staff was kind and thorough. I did not feel pressured in an already "high stakes" situation. Thanks for the great work and keep it up dealership. The staff was kind and thorough. I did not feel pressured in an already "high stakes" situation. Thanks for the great work and keep it up! More
Working with Ricardo Echeverria to purchase my vehicle was great. Everything I wanted was attained and was simple. They are friendly are willing to work with so you are a satisfied customer. Will be going was great. Everything I wanted was attained and was simple. They are friendly are willing to work with so you are a satisfied customer. Will be going there for my next car ! More
I looked at Vovo S60s AND bmw 325S as well. Also very good cars but sales staff were all about features and benefits and making money for themselves. Ricardo was a pleasure to work with and helped me ma good cars but sales staff were all about features and benefits and making money for themselves. Ricardo was a pleasure to work with and helped me make my mind up because he started with what I wanted and was able to help me find it. I have bought lots of cars but never had so much help and felt so good about the purchase before. More
Purchasing a car from Ed Farshchi at Bill Jacobs was a very pleasant and professional experience. I can highly recommend dealing with Ed and would gladly work with him again. very pleasant and professional experience. I can highly recommend dealing with Ed and would gladly work with him again. More
I went in looking for a vehicle and Ed came along and was very friendly from the start and very funny. He has a nice sense of humor and answered all our questions thoroughly.I will definitely recommend this very friendly from the start and very funny. He has a nice sense of humor and answered all our questions thoroughly.I will definitely recommend this dealership to others. Keep up the good customer service:) More
The dealership had the exact used car I was looking for. They were able to get me the price on the car that I was shooting for. They were also able to get me the finance rate that I required. This was as sm They were able to get me the price on the car that I was shooting for. They were also able to get me the finance rate that I required. This was as smooth and quick of a transaction as I have ever had at a dealership. More
Ed was very professional and knowledgable with his approach in dealing with me. He was able to put a deal together that fit my needs and left me feeling satisfyed. approach in dealing with me. He was able to put a deal together that fit my needs and left me feeling satisfyed. More
I called the dealership because I saw that they had a used Audi A8 for sale on Cars.com. My first contact was with Lauri Cavin. However, she was going on vacation, so she turned me over to Kelly Kuckelma used Audi A8 for sale on Cars.com. My first contact was with Lauri Cavin. However, she was going on vacation, so she turned me over to Kelly Kuckelman, who completed the sales process for me. Dante and I came to terms on a deal, both Kelly and Lauri answered all my questions about the car, and Kelly then picked me up at the airport three days later. (I live in Texas.) My experience at the dealership that day was top notch, including the dreaded "finance" session with Kris. The car was everything they said it was -- and more. No rude surprises. Not even close. All in all I would rate my experience a 9/10. One of the best car buying experiences I've had. Oh, and the car rocks! More
I went into the dealership to look at the 2013 Tiguan. We looked around at 2 Tiguans, sat in the vehicle inside the dealership looked at all teh features, opened the back got in the back of the car, and stil looked around at 2 Tiguans, sat in the vehicle inside the dealership looked at all teh features, opened the back got in the back of the car, and still we were not greated. I grabbed a brochure and on my way out noticed that there were 2 salesman sitting at a table talking right next to the door. I am still interested in buying the Tiguan, but I will definitely never return to Bill Jacobs. More