Bill Jacobs Volkswagen

My son, wife and I went into this dealership to trade-in our old vehicle for a new one. We had just gotten out of our car when we were greeted by a salesperson. We briefly spoke about what we were lookin our old vehicle for a new one. We had just gotten out of our car when we were greeted by a salesperson. We briefly spoke about what we were looking for and were shown to a Passat. After just placing myself into the drivers seat, the salesperson explained that another customer needed his attention and that another salesperson would be able to assist us. The new salesperson was knowledgeable and personable. The salesperson showed us a few different types of cars (Jetta, Golf, GTI, etc.), but we settled back to the Passat. They worked with us to test drive two different models and we settled on one. During one of the test drives, kids being kids, my son explained to the salesperson that we were going to trade-in one of our vehicles; offered pricing and information on the condition of the trade-in...he was trying to help. My wife and I sat in the salespersons office while our son sat out at a table playing games on my phone. At this point, I explained that we wanted to settle on the price of the new car before working on the trade-in. The salesperson came back with one number, I lowered it a lot expecting them to counter. The salesperson said they couldn't give the car away, but I affirmed my position so they could go get another number from the super secret room they kept disappearing to. When the salesperson returned, they quickly said the price was agreeable, "let's see the trade-in". (At the time, I should have noticed this quickness, but I did not.) After waiting for some time, not lengthy, for the appraisal to be completed, the salesperson returned with updated paperwork for the new car. This was a little interesting as we just wanted to know what the trade-in was worth, not in relation to the new car. In any event, the salesperson started talking through the numbers completely glazing over the trade-in value. Noticing the slickness, I explained that their appraisal was off by nearly $10,000. It was at this point that I believe we were now in the "let's say we're giving the customer the lower price on the car, but shaft them on their trade-in" process. My wife and I used Kelley Blue Book to get a rough estimate of the cost of the new car and the trade-in value for our old vehicle. When I asked the salesperson why there was such a drastic difference, they started to explain their number. The most interesting of their explanation was they appraised our trade-in as a completely different model. Bringing this to the salespersons attention didn't seem to make a difference to them. It was at this time that I looked at my wife and said that we are too far off in numbers and we should leave. She agreed, and then the salesperson agreed; apologizing for not being able to come to an agreement. We started to leave, but I noticed the salesperson was making no move to shake my hand, etc. While I was insulted at how they handled the pricing, they were otherwise kind, so I turned and shook the salespersons hand. The experience started positive, but turned sour during the price process. We all know how stressful it is just to think about walking into a dealership. It's even worse when they decided to use a different car during the trade-in process coupled with a low-ball the trade-in price to cover the losses on their acceptance of the new car price. I was really looking forward to good experience at this dealership. I really wanted it to be different than when my wife and I attempted to buy from Bill Jacobs BMW a few years back. At that time they couldn't meet us on a price either; which led us to go to another dealership where they had that same car transferred from Bill Jacobs BMW and gave us the price we were asking. They did take our name and number, though I do not expect them to call us back. If they do, I'll update this review with anything new. More

I bought a used mini cooper from them mid August, at the point of purchase I saw that the car failed emission test once. When I asked the reason why, I was told all is good, they took care of it. Exactly 32 point of purchase I saw that the car failed emission test once. When I asked the reason why, I was told all is good, they took care of it. Exactly 32 days and just driving over 200 miles after the car broke down, which could cost me 5-6 grand!!! When I called their service, the guy on the line said since you did not buy extended warranty and you bought it as-is I can't help! Can you believe it! No honor at all, I was assured impute of the emission failure, it was a mechically sound car. Am talking to their GM now. Do your research. Take it from me, having car trouble after you just shelled out a lot to buy it is painful More

Working with Ed was such a unique experience!! He was very friendly, customer oriented, knowledgeable salesman that did everything in his power to make the deal. Mr. Joutras, General Manager, was profess very friendly, customer oriented, knowledgeable salesman that did everything in his power to make the deal. Mr. Joutras, General Manager, was professional and helpful during our negotiation process. Thank you Mr. Farshchi and Mr. Joutras!!! We got our dream car :) More

This is the second time I have purchased a vehicle from this location and not only is the product great but the customer service as well. I traded in my beloved 2007 Jetta for a new 2012 model and am thri this location and not only is the product great but the customer service as well. I traded in my beloved 2007 Jetta for a new 2012 model and am thrilled with the service I received. Ricardo sold me my first car 5 years ago and also helped me get my new car - there's no one else who is better! He is 100% dedicated to the customer and making sure they have a great experience and leave happy with all their needs met. Also, everyone at the dealership was incredibly helpful and was there to answer any questions I might have had! More

I purchased a 2004 VW Beetle at another local (non-VW)dealer for my daughters to drive this year. When I purchased the car it had 39K miles and not being familer with VW maintenence requirements (non-VW)dealer for my daughters to drive this year. When I purchased the car it had 39K miles and not being familer with VW maintenence requirements I took it back to the same local dealer that I purchaed it as I wanted to make sure that it had all the necessary maintenance. It was obvious that I needed to take it to a VW dealer and I am so glad that I did. Virko in the service department at Bill Jacobs is a true professional. He helped me get the necessary mainteance completed and make sure the car is safe for my daughters to drive. I have had the car in a couple of time and each time I have been completly satisfied with the work and the level of detail that they provide in terms of what they are doing to the car and why it needs to be done. After my most recent visit the car runs and handles better then we expected. If you own a VW this is the place to take it for excellent services. More

Ed goes above and beyond to help his customers out. We came in on an extremely busy day, and he was attentive and helpful the entire time. He went over all features of the car and took us through the deal came in on an extremely busy day, and he was attentive and helpful the entire time. He went over all features of the car and took us through the dealership explaining the hows and wheres when we come back for service appointments. I had an issue arise after the sale, and Ed was quick to research and remedy the issue. He made the process of purchasing a new vehicle easy and pleasant, and we'd definitely recommend his services. More

The customer service was great. We were there for a long time and they were willing to work with us. Ed had great knowledge about the car and was so nice to work with. time and they were willing to work with us. Ed had great knowledge about the car and was so nice to work with. More

Ed, salesman, was fantastic. He wasn't pushy or trying to oversell us. We told him what we were looking for and was very helpful. The dealership is really nice, have amenities while you wait. to oversell us. We told him what we were looking for and was very helpful. The dealership is really nice, have amenities while you wait. More

Ed explained all of the features of the car I was looking at, and did a thorough job during the test drive. He vas pleasant to work with. I would recommed him to others. at, and did a thorough job during the test drive. He vas pleasant to work with. I would recommed him to others. More

Everyone was awesome! Katherine did the Internet work, Ed sold and taught me about the car, and John financed it, I couldn't be happier! sold and taught me about the car, and John financed it, I couldn't be happier! More