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Bill Jacobs Volkswagen
Naperville, IL
484 Reviews
Bill Jacobs is a name you can trust. Still, after 50 years in the automotive business, we appreciate our customers more than ever and will work hard to maintain life-long relationships. We pride ourselves on delivering a level of customer satisfaction beyond your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 484 reviews
August 03, 2024
Jim was amazing at helping me find my perfect car. I thoroughly enjoyed this experience that is typically pretty difficult. He took the time to get to know my wants and needs then found the exact car I thoroughly enjoyed this experience that is typically pretty difficult. He took the time to get to know my wants and needs then found the exact car I wanted. He was thoughtful, kind, and a delight to work with. I truly felt he had my best interests in mind. I ended up with an excellent vehicle that I love! More
by Caiters25
Employees Worked With
Jim Jacobson
July 21, 2024
This was the best experience we’ve ever had with a car dealer and buying a new car. dealer and buying a new car. More
by Karl
July 01, 2024
Roger Mejdrich was wonderful to work with. I was not expecting to purchase a Tiguan, but working with Roger was comfortable and fun! What won us over was no pressure to buy, clear communicat I was not expecting to purchase a Tiguan, but working with Roger was comfortable and fun! What won us over was no pressure to buy, clear communication, and knowledge regarding the VW vehicles and services. I highly recommend working with Roger. More
by Will W
Employees Worked With
Roger Mejdrich
June 29, 2024
Great dealership, lots of verity of used cars. Jim was great and showed us multiple cars in our price range. He answered all our questions and was great to work with. Will recommend! Jim was great and showed us multiple cars in our price range. He answered all our questions and was great to work with. Will recommend! More
by Tiffaniann02
Employees Worked With
Jim Jacobson
June 29, 2024
Cesar did a great job with good communication up front. Great car. And service. Will be back Great car. And service. Will be back More
by Pimbus42
Employees Worked With
June 26, 2024
I went back to this dealership because of the great experience my parents had. This was my first time buying a car, and the staff (especially Selina) was so hopeful and made sure I was well informed ab experience my parents had. This was my first time buying a car, and the staff (especially Selina) was so hopeful and made sure I was well informed about everything. They really do take care of their customers and make sure they leave happy! More
by gket
Employees Worked With
Selina, John DePierre
June 22, 2024
Cesar Mendoza was a great help in our buy I highly recommend on your next vehicle recommend on your next vehicle More
by gutierrezjose516
Employees Worked With
June 11, 2024
Purchased a used car here recently, worked with Gerardo, awesome experience. No pressure, no back and forth, agreed on price and shook hands. awesome experience. No pressure, no back and forth, agreed on price and shook hands. More
by JP
Employees Worked With
May 21, 2024
We have purchased two cars now from Bill Jacobs. Both experienced has been great. We were lucky to be able to work with Ricardo this last time. He was amazing, he could answer any questions I had an Both experienced has been great. We were lucky to be able to work with Ricardo this last time. He was amazing, he could answer any questions I had and made sure to follow up. Even after a couple of weeks owning our new Atlas, he checked in to see how everything is going. 100% would use Ricardo again. More
by Aawhitecotton
