Bill Jacobs Volkswagen

My family has now purchased 4 vehicles (3 new, 1 used) from Bill Jacobs VW, all from the best sales assocciate I have ever known, Ed Farshchi; he is simply the best. Ed goes way up and beyond all expecta from Bill Jacobs VW, all from the best sales assocciate I have ever known, Ed Farshchi; he is simply the best. Ed goes way up and beyond all expectations. Anytime that I have a question he will get me an answer immediately, and that was before sale and after sale. In the future, whenever I need a car, I will always start with Ed. My wife has purchased her car from Ed and she is very happy with all of the attention that she got which she says "is unusual from a man, they usually want to talk to the other man." My daughter has also purchased from Ed and she also is very happy with all that Ed has done. I have had the vehicles in for normal maintenence and the shop is very good and attentive to detail. I take advantage of the no-charge car wash and they always do an excellent job. I usually grab a cup of Starbucks and go talk to Ed while I am waiting. Any complaint at all and Ed is on it. I could not be happier that I have purchased from Ed Farshchi and Bill Jacobs Volkswagen. I have other VW dealers that are closer to where I live, but I happily drive by them to get to Bill Jacobs VW. If you are looking for a VW or a used car, see Ed at Bill Jacobs VW. More

Bryan Waiter was very knowledgable regarding the Jetta Sportswagon TDI. This was our first diesel purchase and Bryan was very helpful in answering all our questions. The best part in dealing with Bill J Sportswagon TDI. This was our first diesel purchase and Bryan was very helpful in answering all our questions. The best part in dealing with Bill Jacobs VW was Bryan's attentive manner with no pressure. He made the decision to buy the Jetta an easy one! I highly recommend Bill Jacobs VW and Bryan Waiter. Regards, Carla and William Bryant More

Donie and the Bill Jacobs staff made our purchase incredibly easy and smooth. It had been a long time since I purchased a car and I was a bit overwhelmed by the process. They provided a wealth of i incredibly easy and smooth. It had been a long time since I purchased a car and I was a bit overwhelmed by the process. They provided a wealth of information on the car as well as the purchasing process. I did my homework and they provided not only the best service but best price. More

We purchased a new 2012 Turbo Beetle. Steve S, our salesman was professional and accommodating. Steve went out of his way to be helpful and informative yet we never felt pressured. He found the car salesman was professional and accommodating. Steve went out of his way to be helpful and informative yet we never felt pressured. He found the car we wanted and had it at the dealership that day ready to go. The financing process with Kris T. was fast and easy and everyone at the dealership was friendly. This was one of the easiest car buying processes we have had in a long time. We love our new Beetle and feel we bought a quality car More

Was great to work with, no pressure, only sought to fit my needs. Honestly, I felt bad that the car just didn't work for me. I wanted to buy from him. my needs. Honestly, I felt bad that the car just didn't work for me. I wanted to buy from him. More

We give the best rating to these gentlemen because we have leased many times before and this was probably our best experience. From the beginning, they were very courteous and informative. Ed was easy have leased many times before and this was probably our best experience. From the beginning, they were very courteous and informative. Ed was easy to talk to and did not try to push me into a car or deal that I did not want. John put me at ease immediately and within minutes understood where we needed to be price-wise and made it happen. (This was the first lease experience that I wasn't immediately irritated because salesmen didn't listen to me.) My husband is in sales and also appreciated our experience. It was easy for me to leave our daughter in the lobby knowing she was well taken care of with the Ipad and a cup of hot chocolate. She also greatly appreciated the T-shirt! All-in-all we went from a very stressful few weeks of indecision to a brand we have never owned or leased. It is a nice car that we will consider purchasing at the end of the lease. My sister saw it and wants the red one too. Thanks Ed for going to get it! :) More

We recently purchased a Jetta Sportwagen from Bill Jacobs. The dealership is beautiful, the staff in general is pleasant and professional. We love our sportwagen and felt we received a very fair pri Jacobs. The dealership is beautiful, the staff in general is pleasant and professional. We love our sportwagen and felt we received a very fair price. We had also visited Fox Valley Volkswagen before visiting Bill Jacobs and did not have a very positive experience - the salesperson with whom we met was very disinterested and definitely gave us the feeling that we were wasting his time. The very average scores I've noted, however, are a result mainly of our dealings with our salesperson. Ed was certainly knowledgeable about the sportwagen and was willing to work with us on a fair price, albeit in a very "old school" way of writing down numbers, crossing them out, coming back with another price, etc. This was very different for our previous car purchase (Toyota) where everything was handled via computer and computer-generated quotes and trade-in analysis were provided to us. Our main point of contention was the manner in which Ed dealt with me, in particular. Although we were very specific that I would be the primary driver of the car, Ed continually directed comments and questions to my husband, despite my husband repeatedly referring the conversation back to me. In fact, at one point during the credit application process, when my husband briefly left the room, Ed told me it wasn't necessary for me to complete the paperwork, that my husband could just apply for credit. My husband and I thought this was strange; this is the fourth car we've purchased together, and we've never had another salesperson suggest this. While this wasn't a deal-breaker for this purchase, I wouldn't work with Ed again in the future and would recommend female car buyers to work with a different salesperson at Bill Jacobs. More

I'm new to having a VW TDI, having just bought one from another out-of-state private-party earlier in the year. I now needed parts for it for some routine maintenance work, and they had to be dealership-o another out-of-state private-party earlier in the year. I now needed parts for it for some routine maintenance work, and they had to be dealership-only parts (no after-market). Upon calling, I found Chuck to be extremely helpful, patient, and considerate. Much more so than most people in other dealerships I've dealt with over the years, and certainly exceeded my expectations. Thus, he got my business. And now, this dealership will be one I continue to deal with from now on in my future VW needs, even though there are other ones available close-by as well. Much respect to Chuck and the people who employ him at Bill Jacobs VW. Filled my needs first time. More

We had a great experience with Bill Jacobs especially considering we were working with Steve Sledz. We brought our 2 young children into the dealership with us which is not an ideal situation. However, considering we were working with Steve Sledz. We brought our 2 young children into the dealership with us which is not an ideal situation. However, Steve tried to keep the process rolling as fast as he could. He was very kind to our children and made them feel especially welcome. After a couple of hours had passed, my son was hungry and wanted something from the vending machine which cost a quarter more than what we had in cash (we never carry cash with us!). Anyway, without missing a beat, Steve pulled out not just 1 quarter but 3 quarters and let my son have them. My son was so excited! Just another way Steve went above and beyond to make our visit at the dealership as pleasant as possible. We would highly recommend the dealership to anyone looking for a VW. I might also add that the visit with our children was our 2nd visit to the dealership. Our 1st visit was without kids and on a Saturday. Something about this particular Saturday brought everyone in Naperville to the dealership. We just wanted to test drive the new Passat. But because of the amount of interested customers, we had to wait for quite some time. Everyone kept checking in on us to let us know they hadn't forgotten about us. Eventually, the manager decided pull a Passat right off the show floor for us to drive. They let us drive without any salesman, which I don't think is typical, however, because it was so busy they made necessary accommodations for us! 2 weeks later we were in with kids and drove away with our new Passat. Since that time, Steve has called twice to check in and make sure we're happy with our purchase and most importantly, never forgets to ask how our children are doing. So if you're interested in a VW, go see Steve! It's a great dealership! More

I went to Bill Jacobs VW to look at a VW Tiguan, and worked with a salesperson named Kelly Kuckelman. I explained that I only had about 90 minutes, but was interested in driving a Tiguan and having the worked with a salesperson named Kelly Kuckelman. I explained that I only had about 90 minutes, but was interested in driving a Tiguan and having the dealership take a look at my car regarding its trade in value. Kelly was incredibly gracious and helpful. She found a vehicle that met my needs, we did a test drive, and she demonstrated great knowledge of the product and its unique features. While we were test driving, she made arrangements to have my car be driven and appraised. To my great benefit, your appraisal staff contacted the original selling dealership of my car and obtained details not only on the car I was trading, but also on the outstanding warranty and service agreements that remained on the vehicle. After the test drive, I decided that I wanted to go forward with the purchase of a Tiguan. Kelly and the sales manager who assisted us came up with an incredibly fair proposal to purchase my car from me, and sell me a great car at a very reasonable price. I am very, very pleased to say that the discussion required almost no negotiation--the proposal that the dealership offered was fair at the outset, and was explained to be clearly enough that I understood all of the pros and cons. There was no high pressure sales pitch. Rather, I was offered their best deal, and the information I needed to know in order to make an informed decision. I opted to go forward with the purchase. The dealership has been nothing but supportive and helpful, and I cannot say enough good things about Bill Jacobs VW and Kelly Kuckelman. More