Bill Jacobs Volkswagen

I went into the dealership to work with sales manager Jon Stube and he was so nice to me and my family and treated us as a person instead of that pushy sales person tactics! Someone who I would actually have Stube and he was so nice to me and my family and treated us as a person instead of that pushy sales person tactics! Someone who I would actually have to my home for Christmas,after dealing with Jon he had one of his sales reps finish all the car buying process to Brian Wiater who again treated me and my as good as a person could be treated.The sales person took there time with my wife and showed her all vehicles and all options on the vehicles so we could find what seated our needs,make story short this was the best car purchase I have had out of so many car purchases I have lost count and would rate this dealership 10 stars out of only 5 More

We called ahead of time to make an appt. to see a salesman and he was waiting for us when we got there. He knew what we were looking for and didn't try and sell us anything but what we said we wante salesman and he was waiting for us when we got there. He knew what we were looking for and didn't try and sell us anything but what we said we wanted. We were looking for a couple of specific colors and he checked their website and was able to find what we wanted quickly. After we gave him the go-ahead, even though it came from another dealer in central Illinois, they had the car ready for us the next day. Our salesman went over the workings of the car exceptionally well and since our previous car was 12 years old there were a lot of new things to learn. We would definitely go back and would certainly recommend Bryan. More

When I moved from Colorado to Illinois in 2007, I needed to find a dealership to service my Volkswagen Bettle. Close in proximity to my home, I decided to try Bill Jacobs. The last few times that I ha to find a dealership to service my Volkswagen Bettle. Close in proximity to my home, I decided to try Bill Jacobs. The last few times that I have had my car serviced, I have had the pleasure of working with Denis Healy as my Service Advisor. Beyond the fact that Denis is probably one of the nicest guys you will ever meet, Denis is professional, and courteous. He is very knowledgeable, and always makes me feel comfortable when I leave my car in his hands. Most importantly, whenhe has my car diagnosed, and gives me straight answers. Simply stated, I trust him. Service is key in any industry. People share their experiences, and sometimes word of mouth advertising can make or break your business. From a service and a value perspective, I would rank Bill Jacobs at the top of my list, and would not hesitate to recommend them to others! Long live my VW Beetle! :) Thanks Bill Jacobs...and thank you Denis! More

Cesar was a very helpful and sincere salesman that helped my buy my first new car. I am very happy with this dealership and Volkswagen as a brand. my buy my first new car. I am very happy with this dealership and Volkswagen as a brand. More

This is the second VW I've purchased from Bill Jacobs. My Sales Adviser on my most recent purchase was Bryan Wiater. Everyone knows how stressful buying a new car can be. It's a big purchase and Bryan m My Sales Adviser on my most recent purchase was Bryan Wiater. Everyone knows how stressful buying a new car can be. It's a big purchase and Bryan made sure that it was as pleasant an experience as new car buying can be. He was extremely friendly, knowledgeable, and overall just a great person. My wife and children stopped by during the process and he made sure they felt comfortable as well. I would highly recommend Bill Jacobs for your next VW purchase, and would definitely recommend Bryan. In addition, there were additional items that needed to get taken care of after my purchase. Both Justyn and Virco were great to work with as well. I've always gone to Bill Jacobs for maintenance on my previous vehicles, and I've never had an unpleasant experience with them. Thanks again team. More

I have been using this dealership/service department for years, I get nothing but the best service when here. Always very accommodating, honest, and respectful of my time. years, I get nothing but the best service when here. Always very accommodating, honest, and respectful of my time. More

I have bought four Volkswagens in my life from four different dealers. Th last on There is no oone betteer.e is a CC that I bought about two years ago from Bill Jacob's VW. I will always go back to different dealers. Th last on There is no oone betteer.e is a CC that I bought about two years ago from Bill Jacob's VW. I will always go back to BJVW because their service is the best I have ever experienced. I make appointments for service with Virko Tammaru, who is honest, friendly and frankly, the most knowledgeable car guy I have ever met. I like Volkswagen, and The Bill Jacobs dealership, but I love the way that their service department, and particularly Mr. Tammaru care for my car. More

Dealership had clean, comfortable and pleasant atmosphere, Received immediate welcome and help from staff upon entering dealership, No heavy pressure to decide, with a professional and knowlegeabl atmosphere, Received immediate welcome and help from staff upon entering dealership, No heavy pressure to decide, with a professional and knowlegeable sales staff. More

There are really no words that I can use to describe how wonderful all of my experiences have been at Bill Jacobs Volkswagen but I will try. I have been a loyal VW customer for 8 years now. After purchasing wonderful all of my experiences have been at Bill Jacobs Volkswagen but I will try. I have been a loyal VW customer for 8 years now. After purchasing my third VW from a different dealer, it had mechanical difficulties. Other local dealerships were unable to help until I decided to turn in my wifes lease at Bill Jacobs VW. From the start, I could tell this dealership was well run: super clean, well branded, had a HUGE inventory, and incredibly nice and professional staff were my first impressions.They were able to put together an incredible deal on a new lease for my wife and we left very happy. I happened to mention my difficulties with my other VW and the sales staff was very interested in my situation. They immediately brought out the Service Manager who gathered information and started the process of trying to fix my vehicle. The service staff worked tirelessly with Volkswagen to fix my car. All the while providing me with an awesome VW loaner and keeping me in the loop the whole way with regular updates. Thank you Kevin and team for everything! When the vehicle was unable to be repaired to my satisfaction, my salesman Max and manager Jon took over to ensure that I got in to the perfect vehicle. Remember, I did not purchase the faulty vehicle at this dealer! They searched high and low to find me a car as my needs were special and the car was rare. These guys treated me like a family member and worked so hard to make me happy. We were able to put together an amazing deal that compensated me way more than I thought was possible. I can not say enough about these two gentlemen, their work ethic, or their service. Volkswagen almost lost my confidence, loyalty, business, and referrals. But thanks to the people running this dealership, that did not happen. I have never really left a car purchase experience where I did not wonder whether or not I truly got the best deal / service possible. This time, I am certain. Thank you again guys, you have earned a loyal customer and a friend for life. All of my future purchases, referrals, and appreciation are yours forever. Thank you!!!! More

Donnie did a great job getting me a good deal with a few extras. Even though I expressed the fact that I do not like to wheel and deal, after that he got straight to the point and no messing around. Was ove extras. Even though I expressed the fact that I do not like to wheel and deal, after that he got straight to the point and no messing around. Was overall satisfied with my visit and felt no pressure to buy. Would come back in a few years to buy again. More