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Bill Jacobs Volkswagen

Naperville, IL

Overview
Reviews
4.7
527 Reviews
Call Dealership (630) 848-6600
View Awards

2211 Aurora Avenue

Naperville, IL

60540

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Showing 527 reviews

October 23, 2024

Shady practices, dodging calls and not updating customers on anything pertaining to financing. The salesperson was nice (Gerardo). More

by Vlad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gerardo Martinez, Darren Heath
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Nov 14, 2024 -

Bill Jacobs Volkswagen responded

Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (630) 848-6600. We look forward to hearing from you.

October 08, 2024

Jim Jacobson was great from when we first walked in! It was honestly a great experience, and I was pleased to see how transparent the entire process was. Definitely recommend! More

by k.shinkare5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John DePierre, Jim Jacobson
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Nov 14, 2024 -

Bill Jacobs Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs Volkswagen! Thanks again for the recommendation, and have an amazing day!

September 29, 2024

Great experience. Friendly staff, especially the sales manager Chris and my salesman Jim. Went above and beyond to help. More

by Roy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen, Jim Jacobson
Report | Print
Nov 14, 2024 -

Bill Jacobs Volkswagen responded

Hi Roy, thank you for taking the time to leave a review for us at Bill Jacobs Volkswagen. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 13, 2024

Jim and Chris were great to work with! Friendly, knowledgeable and will bring us back to Bill Jacob's More

by mkearb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Jacobson
Report | Print
Nov 14, 2024 -

Bill Jacobs Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2024

Recardo was terrific very helpful third car I have bought from him at your dealership thanks More

by Howard lephew 61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Echeverria
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September 04, 2024

Our salesman Jim Jacobson was excellent! He showed us details of many cars and went above and beyond in providing professional, excellent customer service. I recommend him to all of our frie More

by CC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Jacobson
Report | Print
Nov 14, 2024 -

Bill Jacobs Volkswagen responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 03, 2024

Jim Jacobsen was an absolute pleasure to work with. Jim was extremely knowledgeable and helped us through the process from start to finish. It was a great experience working with Jim and the entire s More

by EFG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen, Darren Heath, Jim Jacobson
Report | Print
Nov 14, 2024 -

Bill Jacobs Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you.

September 03, 2024

Bill Jacobs made the buying process so easy with honesty, transparency and enthusiastic product knowledge. Our sales person, Jim Jacobson, was excellent and the F&I department made that part easy. More

by Jim Giedraitis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen, Darren Heath, Jim Jacobson
Report | Print
Nov 14, 2024 -

Bill Jacobs Volkswagen responded

Hi Jim, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

Great experience buying a car. Helpful woth no pressure. Marc Bernard and Chris Verhagen were kind, polite and helpful thru the whole proecess More

by Anna Tuohy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Bernard, Chris VerHagen
Report | Print
Aug 31, 2024 -

Bill Jacobs Volkswagen responded

Hello Anna, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Jim was super helpful and walked me through every step of the way. Thank you Jim! More

by markbrucato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris VerHagen, Jim Jacobson
Report | Print
Aug 31, 2024 -

Bill Jacobs Volkswagen responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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