Bill Kay Honda

Great experience buying a car An overall great experience. Donny was able to explain all the options available and without pressuring me into unnecessary items that I knew I wouldn An overall great experience. Donny was able to explain all the options available and without pressuring me into unnecessary items that I knew I wouldn't need. More

New Pilot Purchase This is the 4th Honda we have purchased at this dealership. We have always had great service from both the sales and service departments. These peop This is the 4th Honda we have purchased at this dealership. We have always had great service from both the sales and service departments. These people go all out to please the customer. More

Though I didn't get a great price for my trade-in, overall experience was good and end up buying a minivan, certainly go back again ! overall experience was good and end up buying a minivan, certainly go back again ! More

My experience with Donny McGee was very pleasant...what a nice guy! My husband and I was there for about three hours due to him being so busy that night - but we waited patiently! He told me that he saved nice guy! My husband and I was there for about three hours due to him being so busy that night - but we waited patiently! He told me that he saved the best for last! Well anyway, thanks Donny for treating me well and I promise, I won't bring the car back if you know what I mean....all mirrors are great! I will most definitely recommend you. Thanks! More

I purchased a 2011 Honda Civic with 32k miles, which was still under manufactures warranty, Also in addition, this was a "certified honda " at time of purchase. Now, on the very same day of purchase , I not still under manufactures warranty, Also in addition, this was a "certified honda " at time of purchase. Now, on the very same day of purchase , I noticed a clicking noise under the steering column, only to hear it go away after a few minutes, If it weren't for the severe weather conditions, I would of turned back around to inform the dealer, but living 85 miles away my concern was to get home safely. 5 days later the noise had been more continuous, therefore me taking it into Honda of Champaign, Only to be advised by the service department that there had been a auto/start and or alarm device installed at one time, but never properly disconnected from the wiring harness, thus causing the clicking noise. Unfortunately this was not covered and there would be a charge to properly disconnect the wires, I immediately contacted Bill Kay to inform them of situation and that I had already been charged 49.99 for 1/2 hr labor/diagnostic. I asked in good faith for reimbursement and a solution to the problem, only to hear that I would need to have them remove it and there would be no reimbursement. After working my way up management, I eventually spoke with Jeff Lindner( General Manager). Not only was he unapologetic about this but his demeanor was appalling to say the least. he told me that " he was doing me a favor " by fixing it and "that he had every right not to touch my car now or in future"(9 days after purchase keep in mind). I had no choice except to take it back to correct issue. NOW IT GETS WORSE.. I made my appointment for a Friday, only to receive a call Thursday before by the service department to inform me the would still correct the issue, BUT there will be a CHARGE. I asked why would there now be a charge, "per Jeff Lindner, due to the bad feedback they received from you on cars.com, he is revoking his right to fix it for free". AND that If I still wish to have it fixed it would be a "CASH ONLY" transaction. REALLY?????. After speaking with Honda Corp, I was able to take car back to Honda of Chamapign and correct issue at no charge. I should've known better.. when they sold me the car, the gas light was on reading "EMPTY" .. More

I had excellent customer service, involving follow-up calls to set appointments for test driving, infinite patience going over the electronics and new car gadgets. I also appreciate Donny being bilingual calls to set appointments for test driving, infinite patience going over the electronics and new car gadgets. I also appreciate Donny being bilingual and communicating in Spanish when needed. More

We had a very good experience with Donny McGee. Professional, courteous, candid, efficient. We will definitely return for any future needs. Highly recommended without reservation. Professional, courteous, candid, efficient. We will definitely return for any future needs. Highly recommended without reservation. More

Bill Kay Honda of Bourbonnais is simply the best! We had out second business with them, and like the first one, they did what they can do to make the deal happen. Joe Boie is a very straight forward sales m out second business with them, and like the first one, they did what they can do to make the deal happen. Joe Boie is a very straight forward sales man. He made our buying experience very comfortable. I would definitely do buisness with him/them again. -Alvin & Kim Alcanar- More

When I called to inquire about the vehicle (I live 90 minutes away), I was told the tires had at least 50% tread left, and the interior was in good condition. However, actually 3 of the 4 tires only had minutes away), I was told the tires had at least 50% tread left, and the interior was in good condition. However, actually 3 of the 4 tires only had 4/32 tread left, and the light which illuminates the temperature control on the driver's side doesn't work, for which an entire panel would need to be replaced costing over $700. Not knowing the issues with the vehicle, I decided to purchase it, and needed to wait 2 hours at the dealership because they were short-staffed with employees to take my payment and complete the paperwork. The dealer was no help in resolving the issues. I do not recommend shopping at Bill Kay. More

Everyone was helpful. Donny has told us we can stop in anytime we need for any answers to our questions. We are having fun with our new CRV! anytime we need for any answers to our questions. We are having fun with our new CRV! More