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Bill Kay Honda

Bourbonnais, IL

Overview
Employees
Reviews
Vehicles
4.0
1,578 Reviews
Bill Kay Honda is proud to be an automotive leader in our area. Since opening our doors, Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles, and hope to make the car buying process as quick and hassle free as possible. Bill Kay Honda has an experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Bill Kay Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (815) 937-7900 if you have any questions or comments.
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1360 Locke Dr

Bourbonnais, IL

60914

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Showing 1,578 reviews

November 26, 2021

You were very attentive and answered all our questions and concerns.explained vehicle with ease and all the help we needed More

by Carbine620
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Grigaliunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 09, 2021

The online service appointment system works very nicely. Service was completed in the determined timeframe. Sam, the service manager, went above and beyond to explain the service to be provided and if there More

by dadams75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Rios
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Oct 10, 2021 -

Bill Kay Honda responded

Thank you for the kind words for Sam and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 08, 2021

It's a great place they are very knowledgeable and understanding they work with you More

by eve50russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
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Oct 10, 2021 -

Bill Kay Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bill Kay Honda. Please don't hesitate to reach out if you need anything else.

October 08, 2021

Bert is always excellent to work with! Provided great service and worked with me to get a fantastic deal on a brand new 22 civic! More

by mlockwood13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 10, 2021 -

Bill Kay Honda responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Honda Civic! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 07, 2021

Bill Kay Honda service department is very friendly and professional and get things done quickly. More

by ginadawn57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
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Oct 07, 2021 -

Bill Kay Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

October 05, 2021

Service was good. Just seemed expensive to change the transmission fluid. Also got new tires after being told I needed them More

by bconway518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Print
Oct 05, 2021 -

Bill Kay Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 29, 2021

No pressuring.Ed Hanahan was very knowledgeable and No pressuring. Ed Hanahan was very knowledgeable and helpful explaining to us all the features. More

by Mipa60914
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Hanahan
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Sep 29, 2021 -

Bill Kay Honda responded

We are very happy to hear Ed provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 26, 2021

Efficient, kept in touch, did a detailed check of car. and then let me know about needs so I could approve repairs in time to get car back the same day. Efficient about providing me with shuttle to work a More

by itzkoff
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Print
Sep 27, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 24, 2021

Would have been a 5, but for the Second time in a row Mike let my van come back to me with my engine check light still on. I would hope that Honda's policy is to check engine lights in the future and inf More

by CHRISALOCHNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike, Kathleen Omay, Samuel Rios
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Sep 26, 2021 -

Bill Kay Honda responded

Providing a positive experience is our top priority, Chris, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly.

September 22, 2021

It’s great on time! Excellent customer service. Very easy to work with! No problems. More

by Dylandavis856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Print
Sep 22, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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