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Bill Kay Honda

Bourbonnais, IL

4.7
1,561 Reviews
Bill Kay Honda is proud to be an automotive leader in our area. Since opening our doors, Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles, and hope to make the car buying process as quick and hassle free as possible. Bill Kay Honda has an experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Bill Kay Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (815) 937-7900 if you have any questions or comments.
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1360 Locke Dr

Bourbonnais, IL

60914

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Showing 1,561 reviews

June 26, 2020

A tough fix. Sam kept me updated on the headway with a very difficult water leak in the tailgate. This was not seen before so it was a tough fix. Took better part More

by besthands42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Jun 27, 2020 -

Bill Kay Honda responded

It's great to hear that Sam and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bill Kay Honda!

June 26, 2020

The service team is always polite and professional when I come in. They explain everything that’s going on with your vehicle and has always had my vehicle ready when promised. Way To Go Team!! More

by cynthharrington
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Jun 27, 2020 -

Bill Kay Honda responded

Thank you for choosing Bill Kay Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 26, 2020

always trying to sell more than i want i'm retired. very suspicious if they changed my air conditioning compressor 2 years ago to charge me another $1200 when I barely drive anymore. More

by B.CRUMRINE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
i dont know
Jul 11, 2020 -

Bill Kay Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message so we can learn more about your visit? Thanks!

June 20, 2020

Allen in service is great. Got me right in and done quick and easy. He is always a pleasure to deal with. Bert made sure to say Hi when he saw me as well. More

by JBMRG
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Heimberger
Jun 20, 2020 -

Bill Kay Honda responded

Thanks for sharing your thoughts about your experience with Bill Kay Honda. We appreciate your business and hope to see you again soon!

June 19, 2020

Great service but long wait to get - Alan H wasn't there - Only go there when Alan H is as the service writer & working. The new service manager really like to do a lot of add on's if your a lady getting y More

by HELIPILOTK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Jun 19, 2020 -

Bill Kay Honda responded

Thank you for your business and this review. Please don't hesitate to reach out to us directly if you would like to discuss any aspect of your visit. We hope you will give us another opportunity to demonstrate our commitment to great service!

June 19, 2020

Appointment was at 8:00 am, promised to be completed within 1 hour. By 8:50 I was on my way home. Very courteous service. More

by chixb352
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Jun 19, 2020 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

June 18, 2020

Great service & amazing prices. They will checked your order to make sure you have ordered the right parts. I placed the order one of the item was not the right part number they called me right away & cor More

by wawa2578
Recommend Dealer
Yes
Employees Worked With
Don
Jun 18, 2020 -

Bill Kay Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 18, 2020

Awesome all the way around! Really really really really good experience!!! No hassle, no pressure, no surprises....in and out with a new car...Bert Rocks!!! More

by john.kwasigroch
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Bill Kay Honda responded

Thank you so much, John, for your kind words, and for taking the time to leave us this wonderful feedback!

June 17, 2020

New vehicle purchase Easy no haggle purchase. No hidden fees honest trade offer right off. Dealership builds trust with sales and service depts. Bert is the best, he has More

by redzombie84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Heimberger, Samuel Rios
Jun 17, 2020 -

Bill Kay Honda responded

Thank you for your business and this review. We're happy to hear Bert was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 17, 2020

Fast service Went in for an inspection of defective door seal and got an appointment for the next day. In checking the vehicle, Service also found more that needed More

by JSKELLY426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Jun 17, 2020 -

Bill Kay Honda responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bill Kay Honda. Please don't hesitate to reach out if you need anything else.

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