Bill Kay Honda

Purchased 2 cars from this dealership in the last month or 2; a 2022 Honda Civic Touring and a 2021 Honda Accord Sport. The buying process was no issue; I understood the market and made the purchase as s or 2; a 2022 Honda Civic Touring and a 2021 Honda Accord Sport. The buying process was no issue; I understood the market and made the purchase as simple as possible. Didn’t haggle and tried to make it as easy for everyone as I could. The day I purchased the accord, I noticed some spots on the carpet in the backseat. The salesman assured me it was just dirt, bring it back and he’ll have his guys clean it up for me. (Aside from that, for a brand new car, it was cleaned very poorly. There were severe window streaks and even some dead insects in the front cup holder.) But I didn’t mind, so I brought it back so they could clean those spots and kept in contact with the salesman. When I brought it back, the gentleman that was cleaning it for me mentioned to me “that’s not dirt and I don’t know why they would tell you that; it’s pretty clearly something wrong with the carpet.” So I reached out to the salesman to notify him of what happened. He advised the carpet is going to need to be changed and that’s why there’s a warranty on the car which is absolute incorrect. The warranty is for when things go wrong down the line, NOT for when a car has issues before even driving it off the lot. But he kept repeating that’s why you have a warranty; after realizing he was going to be no help I made an appointment with service. By this time my car has under 1500 miles, I notice my taillight assembly has moisture building up in it. I take it to service and let them know about the carpet and if the taillight. Received a call a few days later that once again, that wasn’t dirt on the carpet, but they had to replace the entire rear carpet. Aside from that, the taillight assembly is on back order with no ETA. So I can pickup my car and wait for the part while moisture in my taillight inevitably corrodes the bulbs and the wiring which will only cause more issues and inevitably become a safety issue, or leave the car sitting there until the part comes in, which nobody has an ETA for. From my salesman being absolutely no help aside from selling me the car and basically brushing me off after notifying him of the issues, to service trying to justify the carpet by saying “oh all of these accords have that spot”, I would not recommend this dealership to another person at all. I purchased a brand new car expecting, as would anybody, it wouldn’t have any issues for a bit more than 1500 miles but I was very mistaken. From poor Honda quality control to this dealerships lack of care, I would avoid this dealership at all costs. It’s not worth it. More

The dealership kept me notified as to when my car would be ready. Very nice people! be ready. Very nice people! More

Sam is the BEST!!! Look forward to seeing him when service is needed! He always explains how it is and does not push extra service! service is needed! He always explains how it is and does not push extra service! More

Nice facility, got my tires fixed and I used their wifi to work. Price was reasonable and I was able to get everything done in one day. to work. Price was reasonable and I was able to get everything done in one day. More

My last two Honda's CRV's have been serviced by Bill Kay Honda service center. They have done a great job servicing both of these vehicles. Both Kathy and Sam have have been courteous and helpful with the Honda service center. They have done a great job servicing both of these vehicles. Both Kathy and Sam have have been courteous and helpful with the maintenance of my vehicles. Thanks! More

Sam in the Service Dept is courteous, knowledgeable, and a true professional to deal with. My car is ready when he says it will with no surprises. a true professional to deal with. My car is ready when he says it will with no surprises. More

Bought used truck after seeing advertised on line. Call BKH and talked to salesman He told me truck was still available. Drove 25 miles, inspected truck, took test drive. Liked truck (did observe it neede BKH and talked to salesman He told me truck was still available. Drove 25 miles, inspected truck, took test drive. Liked truck (did observe it needed new muffler). Salesman said they don't do mufflers on used vehicle. Salesman was helpful and paperwork processed quickly and efficiently. Satisfied with transaction. More

I have almost always had a good experience at Bill Kay for all maintenance on 2 Hondas. This last time was not so good. First I was up sold 2 filters for my CRV which I agreed to. I was told the prices bu for all maintenance on 2 Hondas. This last time was not so good. First I was up sold 2 filters for my CRV which I agreed to. I was told the prices but I believe I wasn’t told the labor cost which I would have like to have been in formed of. My oil change with a coupon and the 2 filters cost $185 which I felt was higher than it should have been. The worst part of the appointment was when I had the CRV turned back to me. I had spent part of my day beforehand scrubbing my floor mats and detailing the interior. I got it back with my floor mats really dirtied up. I complained, they cleaned them somewhat. I had already been there well over an hour and this added more time onto a very unpleasant visit. The End. More

Very polite and professional. Explained everything to me. Work was completed in a timely fashion. Waiting area was very clean and comfortable. Will continue coming back. Work was completed in a timely fashion. Waiting area was very clean and comfortable. Will continue coming back. More

I have used this service center for over ten years and four Honda vehicles. In general I have been pleased with the service provided (mostly oil changes). I often wonder of the recommended additional se four Honda vehicles. In general I have been pleased with the service provided (mostly oil changes). I often wonder of the recommended additional services that appear each time I am presented the report/bill. I always get a second independent opinion and often receive feedback that it is the Honda standard recommended maintenance schedule and doubt the item was actually evaluated. This leads up to this downgraded rating. I recently took two Honda vehicles in for oil changes. Both vehicles had recommended additional service and some were expected but others were not. I cannot question what the technicians recommended because I am not able to see what they see /seen/observe. However I can comment with certainty that items such cabin and engine air filters were recently replaced (one case the day before) but were rated yellow and red. Wheel alignment and spark plug service replacements recently performed yet probably because the service center has no record the work was performed there (performed independently) they are still recommended. I appreciate being notified of issues that exist and need my attention. My comments are credibility of any recommendations when I suspect or know otherwise. I raise suspicion of all recommendations as just by the maintenance schedule and not necessarily the actual observed condition. When I questioned why a engine air filter was rated yellow and knowing it was replaced within the last day - I was asked if they could look at it with the technician to use as a teaching moment for a new employee who just completed the service report. I was not pleased with this revelation / request. Unfortunately I felt defensive and setback by the whole situation (how well trained was the person that just serviced the vehicle and was the service representative questioning my knowledge of the condition ). After I paid for the service and about to leave the center - the service representative presented an explanation that the report was a typo that the inexperienced service technician did not know how to correct on the computer. I certainly can understand if this is what happened but does not change the grade of my service experience. If being critical and accepting honest feedback is a Honda standard to achieve five stars rating than My rating should change next time. More