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Bill Kay Honda
Bourbonnais, IL
1,576 Reviews
Bill Kay Honda is proud to be an automotive leader in our area. Since opening our doors, Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles, and hope to make the car buying process as quick and hassle free as possible.
Bill Kay Honda has an experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Bill Kay Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (815) 937-7900 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,576 reviews
Verified Customer
August 18, 2021
Attentive, courteous, strong communication on the work that needs to be done, competent technicians, reasonable price. They make it easy to get an appointment. The wait room is hospitable that needs to be done, competent technicians, reasonable price. They make it easy to get an appointment. The wait room is hospitable More
by DWINE
Employees Worked With
Kathleen Omay, Samuel Rios
August 17, 2021
I have been a customer of Bill Kay Honda for well over a decade, so I've had more good than bad experiences. This most recent experience was not good only because a simple oil change took over two hours, th decade, so I've had more good than bad experiences. This most recent experience was not good only because a simple oil change took over two hours, there was no communication to manage the expectation of wait time. I overheard a service advisor giving excuses AFTER another customer had waited over 2.5 hours for the same thing. Honesty, transparency, and respect for your customers' time is an integral part of good customer service! More
by raes_mom
Employees Worked With
Michael
August 14, 2021
Very friendly and very helpful, very thorough, explained everything, clean, had a TV, friendly checkout, got a sales person to held with my phones and addresses. everything, clean, had a TV, friendly checkout, got a sales person to held with my phones and addresses. More
by jjohnson1351
Employees Worked With
Kathleen Omay, Samuel Rios
August 14, 2021
The employees are always attentive, kind, smart and fast in the service department. They didn't try to sell me anything you didn't I couldn't use. in the service department. They didn't try to sell me anything you didn't I couldn't use. More
by lucklesssorry
Employees Worked With
Kathleen Omay
August 13, 2021
I Was treated very well their. Was fast and friendly. Answered all my questions. Even sent me videos and helped set up the screen and connected my cell phone . Answered all my questions. Even sent me videos and helped set up the screen and connected my cell phone . More
by donnajensen58
Employees Worked With
August 12, 2021
I was quickly ushered in and my car was seen to quickly. They provided an overall assessment and offered future maintenance options. The price was acceptable. They provided an overall assessment and offered future maintenance options. The price was acceptable. More
by giblorax
Employees Worked With
Kathleen Omay, Samuel Rios
August 12, 2021
The employees are always attentive, kind, knowledgable and quick in the service department. They don't try to sell you anything you don't need. and quick in the service department. They don't try to sell you anything you don't need. More
by Albertb022088
Employees Worked With
Kathleen Omay, Samuel Rios
August 12, 2021
Always great service. Kathy kept me updated on what was going on during the appointment. I made the decision to go along with recommendations for a few things as I trust the service department and we will going on during the appointment. I made the decision to go along with recommendations for a few things as I trust the service department and we will be traveling. More
by connielegris
Employees Worked With
Kathleen Omay
