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Bill Kay Honda

Bourbonnais, IL

Overview
Employees
Reviews
Vehicles
4.5
1,568 Reviews
Bill Kay Honda is proud to be an automotive leader in our area. Since opening our doors, Bill Kay Honda has kept a firm commitment to our customers. We offer a wide variety of vehicles, and hope to make the car buying process as quick and hassle free as possible. Bill Kay Honda has an experienced and reliable Service and Parts Department, open extra hours to help fit our customers' hectic schedules; and, as always, Bill Kay Honda offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (815) 937-7900 if you have any questions or comments.
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1360 Locke Dr

Bourbonnais, IL

60914

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Showing 1,568 reviews

August 12, 2021

The employees are always attentive, kind, knowledgable and quick in the service department. They don't try to sell you anything you don't need. More

by Albertb022088
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
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Aug 12, 2021 -

Bill Kay Honda responded

Thank you for choosing Bill Kay Honda, Albert, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 11, 2021

Excellent service.The lady that took my info down was a real pleasure to talk with.The service was outstanding and i will return again. More

by thedogscave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
Aug 12, 2021 -

Bill Kay Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bill Kay Honda.

August 10, 2021

Great customer service experience! I received a very respectful treatment by everyone that was involved with my appointment. The timing was perfect! Also, all pending issues were covered as promised! More

by patriciaschoulda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael , Kathleen Omay, Samuel Rios
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Aug 10, 2021 -

Bill Kay Honda responded

Thank you for taking the time to leave us this five-star review, Patricia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

August 09, 2021

Recommended new brakes. There was 60% life left on the brakes when checked. Not the first time I have heard of this. More

by Glad I checked before having them do the work
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
Aug 26, 2021 -

Bill Kay Honda responded

We're disappointed to learn about your negative experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to us at your convenience.

Aug 26, 2021 -

Glad I checked before having them do the work responded

Hose me once shame on you. Hose my nephew on the same issue and me giving you a chance. Shame on me.

August 09, 2021

I have been bringing my car to Bill Kay for over three years now. They take great care of my car. I've never had a problem. Service dept is awesome to work with. More

by obrien1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy and ?
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Aug 09, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we deliver a great experience. Please let us know if we can be of any further assistance. We're always happy to help.

August 07, 2021

Sam was professional from start to finish. Totally satisfied with the experience and would recommend. More

by PATTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
Aug 08, 2021 -

Bill Kay Honda responded

It's great to hear that Sam was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Patti, for choosing Bill Kay Honda!

August 07, 2021

Great car buying experience! Knowledgable, friendly salespeople and a low pressure sales policy. Price we ended up paying was far below what we were quoted at other Honda dealers. Highly recommend this More

by lnksons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bert Tvrz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2021 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 05, 2021

As usual, my service visit was taken care of with the pride and professionalism that I am used to. The redesigned waiting area was a pleasant surprise. Well done. More

by Mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Report | Print
Aug 06, 2021 -

Bill Kay Honda responded

Mel, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2021

Friendly staff, clean waiting area. Spent $394 on service. One of the services requested was tire rotation. When driving home from dealership, tire pressure light came on. My tire pressure was fine p More

by SCRAIG5527
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathleen Omay, Samuel Rios
Report | Print
Aug 22, 2021 -

Bill Kay Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 04, 2021

Always good service, the work I had done was completed in a timely fashion. Pricing is fair for the work that was done to my Honda. More

by tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember service team members name
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Aug 04, 2021 -

Bill Kay Honda responded

Thank you, Tim, for choosing Bill Kay Honda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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