Bill Kay Honda

Great customer service Bill Kay staff very friendly. Kathleen was helpful and kind during my service . Kept me informed while working on my car . The sitting area was comfor Bill Kay staff very friendly. Kathleen was helpful and kind during my service . Kept me informed while working on my car . The sitting area was comfortable. More

Oil Change and puddle light fixed Alan H. does a GREAT job. Unfortunately, the mechanics let me down on this one. I personally purchased special chrome tire cap covers. Three of the Alan H. does a GREAT job. Unfortunately, the mechanics let me down on this one. I personally purchased special chrome tire cap covers. Three of the four wheel cap covers were on...one was missing. There also appeared to be some sort of gunk on the outside of the doorhandles. It wasn't the most positive experience I've had with service. More

Transmission issue, diagnosis & repair. Our son goes to college in Bourbonnais, we live several hours away in Indiana. Our son's Honda Fit was having transmission trouble. The service dept d Our son goes to college in Bourbonnais, we live several hours away in Indiana. Our son's Honda Fit was having transmission trouble. The service dept did an excellent job diagnosing and fixing the problem. They were a pleasure to work with over the phone and did a great job keeping me informed through the process. I would highly recommend them. More

A recall installation, and oil change The personal are always so friendly and pleasant to their customers!! They keep you appraised to what's going on with your vehicle- all the way to the The personal are always so friendly and pleasant to their customers!! They keep you appraised to what's going on with your vehicle- all the way to the counter at the end of your visit!! More

Oil change, inspection. Cathy was a pleasant person. She explained the needed future repairs. satisfied with there work, and length of time it took complete the oil change. Cathy was a pleasant person. She explained the needed future repairs. satisfied with there work, and length of time it took complete the oil change. More

Friendly and courteous Bill Kay service staff is always friendly and courteous. Even when they are busy, they take time to understand your needs. They are respectful and hel Bill Kay service staff is always friendly and courteous. Even when they are busy, they take time to understand your needs. They are respectful and help you work through an issue with great professionalism. Customer service has fallen at many other businesses, but Bill Kay in Bradley does it right. Alan, Kathy and Sam are excellent service consultants. Keep up the good work. More

A little hiccup but professional. I brought my 2001 Accord in for recall on a Wednesday. The first time the part was not in stock so they set up another appointment for the following S I brought my 2001 Accord in for recall on a Wednesday. The first time the part was not in stock so they set up another appointment for the following Saturday. That day the work was done in less time than what i was told. On both occasions i dealt with Sam Rios. He was very courteous, professional and apologetic about making me come back a second time. I have owned my Honda Accord a long time. It has been a good car. I'm always treated well when i bring it in for service. More

I always get wonderful care from Sam!!! Sam always makes sure that everything is in good order and done timely...he does a great job! When I call he gets me an appointment right away...i ju Sam always makes sure that everything is in good order and done timely...he does a great job! When I call he gets me an appointment right away...i just cannot find anything bad to say... I hope I never do! More

Great Service! Kathy was a pleasure to work with. She explained everything very well so that I was able to decide the work I wanted done on this visit, and what to Kathy was a pleasure to work with. She explained everything very well so that I was able to decide the work I wanted done on this visit, and what to watch for in the future. More

Welcoming. Professional. Trustworthy. This particular visit was a follow up but equivalent to my past experience with Bill Kay Honda staff. I was having an old consumption test done, so wi This particular visit was a follow up but equivalent to my past experience with Bill Kay Honda staff. I was having an old consumption test done, so will return twice more but the staff are consistently courteous and helpful which began years ago when I purchased the vehicle. I always bring my CR-V back to this dealer for service. More