Bill Kay Honda

Professional and courteous My experience at Bill Kay Honda was excellent! Bert was very kind and professional throughout the entire process. Would highly recommend this dealer My experience at Bill Kay Honda was excellent! Bert was very kind and professional throughout the entire process. Would highly recommend this dealership if you are looking for a new Homda. More

Never went to dealership for service before BK Honda! I’ve been a Bill Kay Honda customer (for purchases and service) for several years now. I am never disappointed by their customer service or quality, i I’ve been a Bill Kay Honda customer (for purchases and service) for several years now. I am never disappointed by their customer service or quality, in each department. Never have I utilized a dealership for service before discovering these excellent people! Can’t say enough good things about them. :) More

CRV oil dilution Having trouble with oil dilution in my 2018 CRV Touring. The service department at Bill Kay has been very helpful and accommodating in trying to get t Having trouble with oil dilution in my 2018 CRV Touring. The service department at Bill Kay has been very helpful and accommodating in trying to get to the bottom of the issue. They are always friendly and courteous and things get done in a timely fashion. More

Good experience I was met by Samuel as I brought my car in for routine maintenance. Samuel greeted me enthusiastically and gave me an accurate expectation of how lon I was met by Samuel as I brought my car in for routine maintenance. Samuel greeted me enthusiastically and gave me an accurate expectation of how long the service would take. I was updated periodically and upon completion was given a thorough explanation of the service and the status of my car's tires, filters, etc. I appreciate all the info. Accidentally bumped into Bert while waiting and we walked out of the dealership with with a great deal on another Honda. More

Oil Change On Saturday, February 16, 2019 , I had an 11:00 am appointment for an oil change and tire rotation. I arrived shortly before 11:00 am. I am assuming i On Saturday, February 16, 2019 , I had an 11:00 am appointment for an oil change and tire rotation. I arrived shortly before 11:00 am. I am assuming it was Kathleen who I checked in with and I was told there were one or two cars ahead of me. At 12:15 pm, Kathleen came to the waiting area to let me know what other services were recommended for my car. No apology for how long it has taken for an oil change and tire rotation. I opted to change the wiper blades and cabin filters. After the work Kathleen came with Bill. Again, no acknowledgment of how long I had been there. No offer to discount the oil change or not charge me for the wipers. Kathleen did share with me that I would be receiving a survey and employees must receive a 100% or they fail. Even a 99% is failing. Even if it is something outside of the control of the employee. I guess that at some level Kathleen acknowledged that I received less than stellar service. I’m not sure. Needless to say, I will not be using or recommending Bill Kay’s service department in the future More

Great & Efficient I need to get air bags exchanged for recall. They got me scheduled with email reminder of appointment. Drop car off, they called a few hours later gav I need to get air bags exchanged for recall. They got me scheduled with email reminder of appointment. Drop car off, they called a few hours later gave me a window when I could pick up the car. Left mats in my floor to keep my floor clean while they worked. It was great getting my car taken car of there. More

Efficient I was a walk in on Saturday morning. In and out in less than 1 hour. Professional staff, knowledgable and friendly manager. Aside from the corporate s I was a walk in on Saturday morning. In and out in less than 1 hour. Professional staff, knowledgable and friendly manager. Aside from the corporate solicitations for products to buy for my car, experience is 100% perfect every time. More

Always a great experience Fantastic service team. I trusted them to service my 2001 Civic and bought my 2017 CRV from same dealer and they continue to provide excellent service Fantastic service team. I trusted them to service my 2001 Civic and bought my 2017 CRV from same dealer and they continue to provide excellent service in al areas! More

Grear service!. Great service! Great personnel! Alan is the best! Wouldnt go anywhere else. Always able to get me in the same day. Very knowledgeable in their depaet Great service! Great personnel! Alan is the best! Wouldnt go anywhere else. Always able to get me in the same day. Very knowledgeable in their depaetment. More

Fantastic! Al in service is a great advisor. He made things easy as can be. He deserves a raise! The parts department is fantastic also! Couldn't be more pleased Al in service is a great advisor. He made things easy as can be. He deserves a raise! The parts department is fantastic also! Couldn't be more pleased. More