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Bill Kay Honda
Bourbonnais, IL
1,560 Reviews
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1,560 Reviews of Bill Kay Honda
January 14, 2019
Awesome dealership. Up front. Clear no pressure deal. The transaction was very smooth and we are very pleased after buying our new Honda Civic Sport. Thanks to Joe B Up front. Clear no pressure deal. The transaction was very smooth and we are very pleased after buying our new Honda Civic Sport. Thanks to Joe Boie for his knowledge and experience with the product. We got a terrific price in this car. Steve b. More
by steve-bleyle
Verified CustomerEmployees Worked With
Joe Boie
January 14, 2019
Somehow my battery was drained while a new key was made. I paid $142 to get a replacement key made. While this seem high I understand that it is like a little computer with a chip in it. When I went to leave I paid $142 to get a replacement key made. While this seem high I understand that it is like a little computer with a chip in it. When I went to leave the car would not start. The service person jumped it and brought it back inside. She indicated that my battery power was low and that it probably needed a new battery which they could put in in about 15 minutes. This battery would not be covered by the warranty. I was in a bind as we needed to leave to go to Chicago for a play. I thought it was quite odd that the battery had shown no signs of issues even though it was quite cold that morning. I decided to take the car and see if the hour plus drive would recharge the battery. As it turns out it has been just fine and the only thing I can think of is that the battery was drained during the key copying process. Had I chosen to do what the service person recommended I would have been out a few hundred dollars for no reason. I should add that I asked for a loaner due to the time constraint I had and none were available. I think the key duplication process needs to be reviewed to see what demands this makes on the electrical system. Everyone was personable but had no answer for why my battery was suddenly drained other than to say the car is three years old. More
by Jim
Employees Worked With
Do not remember names
January 14, 2019
Amazing! Great dealership to work with. Bert and Jeff made the entire process simple and easy. My wife loves her new van and we’re excited to make family memor Great dealership to work with. Bert and Jeff made the entire process simple and easy. My wife loves her new van and we’re excited to make family memories with it. More
by cbarger32
Employees Worked With
Jeff Lindner, Bert Tvrz
January 14, 2019
Recall appointment and small dent/ding removal. My car was in and out in the specified length of time (which was short in my opinion-around 2 hours for both services performed). Customer service wa My car was in and out in the specified length of time (which was short in my opinion-around 2 hours for both services performed). Customer service was fantastic as always and the experience was very positive. More
by cindya911
Employees Worked With
Alan Heimberger, Saul Whitaker, Kathleen Omay
January 11, 2019
Was ok Had a recall done, was done promptly . Service advisor was there when we arrived. I only wished as other dealerships my vehicle was washed. It wasn't Had a recall done, was done promptly . Service advisor was there when we arrived. I only wished as other dealerships my vehicle was washed. It wasn't very disappointed. More
by TATERAX5
Employees Worked With
Kathleen Omay
January 11, 2019
Honda Service I have been going to Bill Kay for almost 20 years and I’m always satisfied with the way they service my car. All the service people are always nice. I have been going to Bill Kay for almost 20 years and I’m always satisfied with the way they service my car. All the service people are always nice. More
by BEBBIE57
Employees Worked With
Alan Heimberger, Kathleen Omay, Samuel Rios
January 11, 2019
Friendly service I brought my car in to the service department for a recall. Sam was very friendly and explained the corrections they made very well. The service was I brought my car in to the service department for a recall. Sam was very friendly and explained the corrections they made very well. The service was done in a timely manner. More
by PDM21RAM21
Employees Worked With
Samuel Rios
January 11, 2019
Recall work,plus oil change, and tire rotation When I entered the service department I was greeted immediately and was written up for the things that I needed to have serviced. The service departme When I entered the service department I was greeted immediately and was written up for the things that I needed to have serviced. The service department employees were very helpful. More
by jerryl1045
Employees Worked With
Kathleen Omay, Samuel Rios
January 11, 2019
Good service and good customer communication on what service is needed I was able to get a ride to work and a call when the job was completed definitely recommende and good customer communication on what service is needed I was able to get a ride to work and a call when the job was completed definitely recommended More
by cbearpaws
Employees Worked With
Alan Heimberger, Samuel Rios
January 10, 2019
No surprises It's hard to explain, but it was business as usual! No surprises, very organized, I just stand back and watch it all flow. So, I can not say anything It's hard to explain, but it was business as usual! No surprises, very organized, I just stand back and watch it all flow. So, I can not say anything outstanding about the process of purchasing a vehicle from you, because you r so good at it!!!! Oh, and your service department is the same. We just know everything is going to take care of! More
by ekster49
Employees Worked With
Bert Tvrz
