Bill Kay Honda

2018 Honda Civic headache Had to have them order a tire because mine had a screw in it. Was told it would be in in a few days. I had to call a week later. Was told that the Had to have them order a tire because mine had a screw in it. Was told it would be in in a few days. I had to call a week later. Was told that the tire has been there and they were sorry that they didn’t call. They said to bring it in the following morning. Brought it in the next day. Added on an oil change. Got a call 3.5 hours later and was told there was no tire there and they could order one but would take 4 days. I was really upset! After waiting and having to call to see if they had my tire ( they even checked records and saw no one called me). Then to be told it wasn’t there when I was told it was. Also having to take off two days of work! I would have gave this one star, but since they were very apologetic and Kathy was so super nice and took care of our oil change, I gave it 2 stars. This is the second time the service department messed up with my brand new car. I paid extra to have the protected clear coat put in when I bought it. Asked them to take off the bill Kay sticker before doing it. They said they would. Then when I went to pick it up when it was finished, the sticker was still on it. Had to bring the car back to have them take it off and put the sealer on where the sticker was. I feel bad for this rating because every single person there is so nice. And after mess ups, very apologetic. I hope they can find where the errors are being made. More

Always exceptional Bill Kay service is always exceptional. They are honest and kind. I never dread having my car serviced. This last visit they made a way to squeeze me Bill Kay service is always exceptional. They are honest and kind. I never dread having my car serviced. This last visit they made a way to squeeze me in after hours so I would not have to make a second trip. More

General service checkup. Because I am unable to drive my car for a brief period of time, the service people came to my home and brought my car to the shop.......... and retur Because I am unable to drive my car for a brief period of time, the service people came to my home and brought my car to the shop.......... and returned it to my garage when they were finished. This was a huge help to me. I always have excellent service at the Bill Kay Honda service center. More

Excellent Buying a car seemed very scary at first but it was so easy and they were very helpful! I will continue to buy Honda’s ! Buying a car seemed very scary at first but it was so easy and they were very helpful! I will continue to buy Honda’s ! More

Sonic Pearl Hatchback Sport Touring - hard to find Myself and my son were on a mission to locate a specific car in a specific color. After a very bad experience at a Chicago Dealer, we found the car at Myself and my son were on a mission to locate a specific car in a specific color. After a very bad experience at a Chicago Dealer, we found the car at Bill Kay via cars.com. I called ahead and spoke with Sam. She confirmed that they had the car and told us to come on in. We drove for an hour to get to Bill Kay. Sam had the car up front and ready for us to look at and test drive. They matched a price we were given by our local dealer (local dealer could no get us the color we wanted). Sam was very efficient and thorough. Everyone at the dealership was friendly and accommodating. We completed the paperwork while they prepped the car for sale. 1 hour later, we were out the door and heading home. Sam and the gentleman from finance (don't have his business card handy) were both friendly, efficient and very pleasant to work with. They explained the point of sale and warranty options and supported my decision without trying to muscle me into the options that I declined (the part I hate most about buying a new car). Sam went over the plethora of features in the car before we drove it home. Thanks Sam for all of your help! I would purchase from Bill Kay again and recommend them to my friends. Love my new Sonic Gray Civic Hatchback More

Service writer Sam is Awesome! As a female customer, ignorant about mechanics, Sam was very informative with me. Where he could save me money he did. When they could have taken me As a female customer, ignorant about mechanics, Sam was very informative with me. Where he could save me money he did. When they could have taken me for more money, he did not. I always had an impression of honest from the group. Very helpful! More

Great Service Everyone is very nice to work with. The service was fast and got my car in right on schedule. Explained what was needed beyond oil change and mad Everyone is very nice to work with. The service was fast and got my car in right on schedule. Explained what was needed beyond oil change and made an appointment on my schedule to get done. More

Maintenance 2011 Accord in for maintenance, airbag recall and tires. Service was completed in a timely manner. Sam Rios kept me up to date on the progress of th 2011 Accord in for maintenance, airbag recall and tires. Service was completed in a timely manner. Sam Rios kept me up to date on the progress of the service. He explained everything that was needed. Then I also met with Bert Tvrz regarding the possible purchase of a civic. I was given a price quote. There was no pressure from Bert to purchase at that moment. I have purchased 3 vehicles with Bert 's help already so he know when we are ready we will make an appointment to see him and move forward. More

Service was fast and everyone was friendly. The best service ever. Didn't have to wait long for service to he completed. Hadn't made appointment but they were able to take care of servicing my v The best service ever. Didn't have to wait long for service to he completed. Hadn't made appointment but they were able to take care of servicing my vehicle with no problem. More

Saul Whitaker I first came to Bill Kay when we moved into the area for a factory recall on my '03 CRV. Not only was the service above and beyond the call but Saul W I first came to Bill Kay when we moved into the area for a factory recall on my '03 CRV. Not only was the service above and beyond the call but Saul Whitaker and I sat down for coffee while I waited. We discussed the pros and cons of the car selling business. We treated each other with respect and parted ways. I remembered him as a cut above in demeanor and approach. So, 3 years later I asked for him when I reentered the market. We got together and worked out a deal. Then, after the sale he spent a hour of his valuable time going over my new CRV's features with a fine-tooth comb. Simply the best. More