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Bill Kay Honda

Bourbonnais, IL

4.6
1,560 Reviews

1360 Locke Dr

Bourbonnais, IL

60914

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1,560 Reviews of Bill Kay Honda

October 05, 2020

Good work in a timely fashion. Also, took the time to answer questions unrelated to the reason for my appointment. I will definitely return for future service. More

by ILLINOIS66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Oct 06, 2020 -

Bill Kay Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bill Kay Honda. Please don't hesitate to reach out if you need anything else.

October 05, 2020

They were very nice. Easy to find. Got the vehicle ready for us to test drive. Just an all-around good experience. Bought the jeep! Love the jeep! More

by susanbremer888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Grzelak
Oct 06, 2020 -

Bill Kay Honda responded

Thank you, Susan, for your feedback on your recent visit to Bill Kay Honda. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Jeep!

October 03, 2020

I was amazed at the excellent customer service! Thank you for being courteous, on time, professional, and overall you just got it ALL right! And the text from Kathy after I sat down to wait - that was g More

by smitchell15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Heimberger, Kathleen Omay, Samuel Rios
Oct 04, 2020 -

Bill Kay Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

September 28, 2020

Disappointed in giving me a price to get car fixed She said 500.00 Than when I get final bill goes to almost 700.00 Need to include all charges ,labor & parts on . Don’t add them on at end Was I surprise More

by okenny5219
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Heimberger, Kathleen Omay, Samuel Rios
Oct 12, 2020 -

Bill Kay Honda responded

Hello, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

September 28, 2020

Kathy was great as always and got my car taken care of as promised. She had a loaner car all set up for me under my extended warranty program and got my car completed on time. More

by Joekolb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Sep 28, 2020 -

Bill Kay Honda responded

Joe, We are very happy to hear that Kathy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 28, 2020

Good service done quickly. Communicated all recommendations well. We will return for sure, and give our son this dealer info for service needs on his Honda as well. More

by Victorp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay
Sep 28, 2020 -

Bill Kay Honda responded

Victor, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bill Kay Honda, we look forward to having you as one of our valued customers for many more years to come!

September 28, 2020

I brought it in because my tire light was on. I was told everything was fine and he showed me how to reset it. A couple weeks later, a friend saw that my tire was low, pulled out a screw and patched my tire More

by laur
Recommend Dealer
No
Employees Worked With
Bert Tvrz
Oct 16, 2020 -

Bill Kay Honda responded

Hi, Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. A manager will be reaching out to you shortly so we can better understand the situation and assist in making the necessary corrections. Thank you.

September 25, 2020

The dealership was clean. Sam, the tech who worked on my car, was extremely professional and kind. The service was also quick. I at no pint felt pressured to buy certain services. More

by meganbarnett86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kathleen Omay, Samuel Rios
Sep 26, 2020 -

Bill Kay Honda responded

Megan, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 24, 2020

Wonderful sales n family. They were the the best car dealership I’ve experienced in my lifetime of buying cars. Thank you so much for your time n courtesy in our time of need. More

by Sweety_60950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Chouinard
Sep 24, 2020 -

Bill Kay Honda responded

Thank you! We appreciate your business, Larry and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bill Kay Honda.

September 23, 2020

Good service department. Han an appointment and met me right away and done sooner than expected. The process and work explained well. Will go back for service again when needed. More

by yogi1413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Rios
Sep 23, 2020 -

Bill Kay Honda responded

Thank you for taking the time to share your thoughts on working with Samuel and our team. We're glad to hear we delivered such a great serivce experience!

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