Bill Kay Nissan

Our little Juke's 6 month check up! We were welcomed by the service staff & the Sales Staff. We felt appreciated by everyone. Our car even had a bath! It only needed an oil change. We we We were welcomed by the service staff & the Sales Staff. We felt appreciated by everyone. Our car even had a bath! It only needed an oil change. We were in and out within an hour and a half! More

Excellent "Team" In All Phases When you find a great restaurant, you enjoy going back for the food, drinks, service, and attention. Bill Kay Nissan is that "great" dealership. The When you find a great restaurant, you enjoy going back for the food, drinks, service, and attention. Bill Kay Nissan is that "great" dealership. The service to detail and the personal attention given has won me over the past 5 years. I travel nearly 50 miles round trip from the Barrington area with numerous other Nissan dealerships a lot closer. I can't speak for those other dealerships, but in Bill Kay I found honest employees in all divisions of the dealership, whose integrity coupled with a fun, relaxed atmosphere, has been 2nd to none in all my years of dealing with new and used car dealers. I met a great class of people from GM Justin Delgado to his right hand man Tim Anzalone. Most importantly to me is the Service Center. I could always go to another "restaurant" but I know in Bill Kay Nissan I have the best of the best in Jeremy Witt ( Asst. Service Mgr. ) and his on time performance. His staff treats my vehicle as if it was their own. I leave with a "show room" looking car every time I have any service performed. I could go to a Jiffy Lube or other "fast food place" but in 5 years of going to Bill Kay Nissan, I feel much safer driving my vehicle knowing they look out for me. More

Fantastic Very informative and easy to deal with!!! Highly recommend. Purchased a new car with ease and met financial requirements. Great dealership to work wit Very informative and easy to deal with!!! Highly recommend. Purchased a new car with ease and met financial requirements. Great dealership to work with. Xxxxxxxx More

Trickiest review I ever had to write First off I really don’t have a bad word to say about the dealer during the car buying process. Steve in sales was excellent, management was awesome, First off I really don’t have a bad word to say about the dealer during the car buying process. Steve in sales was excellent, management was awesome, and finance was a breeze... The problem I have is i am 1000% unsatisfied with the Brand New 2018 Maxima I purchased. When I purchased it I did like the car. The price and vehicle I thought was a great fit for me. But after driving the car for 30 mins, it became very uncomfortable to drive . It’s very narrow in the front and during the test drive it wasn’t an issue. My problem is after I bought the car how I was treated. I told Steve I was totally disatisfied with the vehicle and he was nice and apologetic via email. But his only suggestion was to come in during some March sale and buy another car when the incentives are back. Now i know many options are limited about fixing my current situation but suggesting to tough it out and come back later and buy something else .. is a little out there.. I know it may be a valuable solution but it doesn’t address the next day after delivery . I didn’t even get a phone call, invite to dealer to try and fix the problem or nothing.. I can’t be any more dissatisfied as a Customer.. I know I’m the one to purchase vehicle and it’s ultimately on me. I understand that. But I’m not very content on how I was treated after contract was signed.. So after receiving no call from dealer about my unhappiness. I called and asked for a manager and I spoke with Rooselvelt. He pretty much was stoic and said nothing he could do besides trade me out. When I insisted I was buried upside down. I was told well there ain’t nothing we can do.. Despite being a satisfied 4 time previous Bill Kay auto group purchaser.. and this being number 5. I don’t think I will ever go back again. I pretty much have had zero sympathy or even humbled via the problem. And it really hurts because the whole process was amazing otherwise . I guess after you buy you don’t matter anymore More

Great Service Friendly guy, good communication about service being done, quick completion, no problem it was explained to me that nothing extra was needed O Friendly guy, good communication about service being done, quick completion, no problem it was explained to me that nothing extra was needed One man worked with me from start to finish More

New car Outstanding I would highly tell every one if they need to purchase anew or used vehicle to shop at Bill Kay Nissan. The Sales staff are Great Outstanding I would highly tell every one if they need to purchase anew or used vehicle to shop at Bill Kay Nissan. The Sales staff are Great More

Scheduled Service Excellent service, fast and efficient. Will return. Recall was checked, car was washed and complete. Scheduling on line is as easy as it gets, Thank Y Excellent service, fast and efficient. Will return. Recall was checked, car was washed and complete. Scheduling on line is as easy as it gets, Thank You More

Awesome experience Everyone was very nice to deal with, friendly, professional and informative with questions and concerns. Had my vehicle ready when promised. Loaner v Everyone was very nice to deal with, friendly, professional and informative with questions and concerns. Had my vehicle ready when promised. Loaner vehicle was a plus. More

Great experience Everyone here was so friendly, helpful, and willing to work with us so we could bring home a new car we loved. They made the car buying experience ple Everyone here was so friendly, helpful, and willing to work with us so we could bring home a new car we loved. They made the car buying experience pleasant and not so stressful. More

Efficient and courteous We called ahead the car was waiting,the paperwork was started before we arrived. Are questions were answered over phone On what was needed for the s We called ahead the car was waiting,the paperwork was started before we arrived. Are questions were answered over phone On what was needed for the sale. We were very happy with salesmen directions on the features of the car. Never felt rushed. More