Bill Knight Ford

I bought a brand new 2012 Ford Focus at Bill Knight last year. It was overall a very good experience. The sales person was not pushy but friendly. He helped me get the car I wanted through a dealer trade an year. It was overall a very good experience. The sales person was not pushy but friendly. He helped me get the car I wanted through a dealer trade and didn't push towards cars he had in stock. The car did have some service issues, especially with the NAV but they corrected it to my satisfaction. The service dept has always been friendly and trustworthy. If I were to buy another Ford, I would definitely use Bill Knight Ford again, and ask for Reuben if you can. More

I would never recommend this dealership to anyone, they told me a price of 23,000 for 2013 ford fusion. I agreed got back to F&I and they added 895.00 for gap to my car deal saying I had to have gap my cre told me a price of 23,000 for 2013 ford fusion. I agreed got back to F&I and they added 895.00 for gap to my car deal saying I had to have gap my credit union required it. After buying the car 12-31-12 I called gap on 1-4-13 and asked about canceling it and they said I had to do at the dealership and would get full refund. I went up to the dealership 1-7-13 to cancel and they again told me I couldn't bc bank required it. I proceeded to call my bank with Ryan knight in front of me and he said okay we can do it fill out the paper work. He went on to say it would take a couple of weeks to get the check of 895.00 at my house. After 15 calls to all managers and sales rep and broken promises of them calling me back, 3/21/13 I have yet to see my check on the canceled gap that I didn't even need... So interest on 895.00 is not a ton but the good old bait and switch it what this dealership does to remain number one volume dealer! Not number one customer service.. We all know which one of those goes the furthest . (I'm self-employed they can't call my job trying to get me fired ) as of today GM is on vacation and his staff lacks ability to figure out minor problems . More

I went to the Bill Knight Ford service center because I heard it was best to go if you are having issues with your Ford vehicle. Man I made a mistake! I have a Ford Escape. The problem I've had is that the heard it was best to go if you are having issues with your Ford vehicle. Man I made a mistake! I have a Ford Escape. The problem I've had is that the Ford would shut off immediately at weird times when coming to a stop or slowing down. It stopped at an intersection which is very dangerous and I decided it needed to be serviced. The towman who helped tow my vehicle to service center saw it was locking up. He was able to get it from locking up so much and said the same thing as I've researched also online about the vehicle looks like a Torque Converter and fuel injectors are dirty or clogged. Maybe damaged thru wear and tear. I told the Service center rep of my issues and that information about the Torque converter also. I was contacted the next day saying they didnt see anything wrong with my vehicle except it needed a tune-up. I asked did he checked the torque converter. He said no and that there was no need. They charged me a crazy amount for a tune- up over 700 bucks and claims they were doing me a favor. I asked how long did this work take. He refused to answer... because the charge for the labor was well over 70% of entire amount . It only took them a couple of hours to complete the work (because they contacted me told me to pick it up few hrs before they began work) but over-charged for labor! I wouldn't recommend Bill Knight Ford to my worse enemy. More

Took my F350 in because of a strange shifting transmission. Was told that I would have to leave it so that they could try to replicate the problem since it was only happening only once a nonth or transmission. Was told that I would have to leave it so that they could try to replicate the problem since it was only happening only once a nonth or so and there was no check engine light for a fault code. Could not leave it that day and that evening got online at Ford Truck Forum and within 5 minutes after posting the issue I had 3 responses that there is a TSB that addresses the transmission shift issues. Took the truck back the next day with the TSB info and I was led to believe that the build date for my truck did not fall into the TSB. I then called Ford Customer Service to verify my truck build date, and found out that in fact it did fall in the TSB timeframe. I called back to verify the build date with Mike and then we were on the way to get things fixed. Had to leave the truck overnight as parts had to be ordered. Just picked up the truck and everything seems to be fixed. Wish there had been more of an acknowledgement that I had found the issue with the transmission, and hope that the next folks that bring in their F250 or F350 they can get them fixed without any hassle. More

I brought my wife's Ford Focus in for an oil change & service. The car was clean when returned and the wait was within reason. I also asked that the left front tire be tested because it continues to lo service. The car was clean when returned and the wait was within reason. I also asked that the left front tire be tested because it continues to loose air. They found the right rear had a nail and repaired it. Found nothing wrong with the left front. Granted, it is a very slow leak as I have to air it up at least once a month. More

Had complete opposite experience from above poster. Bill Knight is a stand-up guy who honored his every word in the transaction process. I dealt with he and my salesman, Ed Collins when I bought my pickup. Knight is a stand-up guy who honored his every word in the transaction process. I dealt with he and my salesman, Ed Collins when I bought my pickup. This is the only place to buy a Ford in Tulsa in my opinion. More