Bill Knight Ford

Worst expierence we've ever had. My husband and I went to purchase a used vehicle from Bill Knight Ford. The first couple of times we went there everything was fine. But after a coupl My husband and I went to purchase a used vehicle from Bill Knight Ford. The first couple of times we went there everything was fine. But after a couple of days a used car salesman called us and said another couple was looking at the vehicle we were interested in while we were on our way to the car dealership. That would of been ok if the conversation had ended there, but unfortunately it didn't. The car salesman made it a point to tell my husband that it was his fault that we didn't get the truck, because my husband said he was going to come the day before but didn't. Ok... thats obvious, although I'm not sure why he made it a point to say that. Well after he hung up we continued on our way to the dealer because he said the couple was just looking at the truck. After we got there we said "where is the other couple?" then he said, "they're in there buying it." Needless to say we were annoyed that he didn't tell us that they were buying it over the phone because we wasted a trip there. My husband wanted to just leave, but I made it a point to ask to talk to the manager, because I felt that what the car salesman said to my husband over the phone was inappropriate, and that they could of just been honest with us and said that the other couple was buying the truck. So I asked to talk to the manager thinking that we could just express that we felt that what was said was inappropriate, and that we could of been told the other couple was buying the truck over the phone, but when we went to talk to the manager he tried to say that the used car salesman didn't know the couple was buying it, and that it was about integrity, and apparently my husband doesn't have integrity because he said he would be there the day before but he wasn't. I don't know about anyone else, but to have a person question my husbands integrity all because we didn't buy a car when they wanted was absolutely insulting. Not only that, but the manager made it a point to yell his opinion at us instead of just talking and trying to resolve the problem. Needless to say, we are taking our business elsewhere. I would not recommend anyone buying a car there new or used from Bill Knight Ford. More

I chose this dealership because I found the car I wanted on their website. I made an appointment simply to test drive it and see if I even liked it, and I ended up leaving that day with my "new" car! My sa on their website. I made an appointment simply to test drive it and see if I even liked it, and I ended up leaving that day with my "new" car! My salesman was so nice and extremely knowledgeable about the Ford Fiesta, and he and Andy Hodge worked with me to get my payments right where I needed them for a great interest rate. I never felt pressured at all, and as a single woman, I'm always concerned about that in this type of situation. They were very polite and respectful to me, and I love my new car! More

I went to Bill Knight to but a Mustang GT for my husband for his birthday. I never haggled over their asking price and was willing to pay it for the car, everything went ok until I asked for them to pay t for his birthday. I never haggled over their asking price and was willing to pay it for the car, everything went ok until I asked for them to pay the TT&L also. I asked, the salesman said no. Then he said we could probably roll it in to the loan, I said fine. Then he said, well we have come down on the price of the car (which they hadn't) so we have no "wiggle" room for the TT&L, I said ok, then no thanks. Finally, they agreed to pay $500 of the TT&L. I took my husband to the dealer to check the car out, they offered us $7000 for our trade which was fine, my husband drove the car and liked it. When he looked at the body, it had about a 5 inch crack on the rear spoiler. We went to the salesman's office and said, we love the car but there is a huge crack in the rear spoiler, he looked at my husband and said, well, you're car isn't perfect either and these are just used cars. Then he said the manager said he would fix it, we said, you should probably look at it, it needs to be replaced. The salesman and the manager went to look at it, the manager claimed he hadn't even seen the car yet - obviously, it was filthy. They knew that morning that we were coming to see it that evening, they could have at least cleaned it up....we left soon after without the Mustang. I wouldn't care if they were giving them away, we will never go back. I will wait until Bob Moore has a used GT - we had an awesome experience there. More

I bought a brand new 2012 Ford Focus at Bill Knight last year. It was overall a very good experience. The sales person was not pushy but friendly. He helped me get the car I wanted through a dealer trade an year. It was overall a very good experience. The sales person was not pushy but friendly. He helped me get the car I wanted through a dealer trade and didn't push towards cars he had in stock. The car did have some service issues, especially with the NAV but they corrected it to my satisfaction. The service dept has always been friendly and trustworthy. If I were to buy another Ford, I would definitely use Bill Knight Ford again, and ask for Reuben if you can. More

I would never recommend this dealership to anyone, they told me a price of 23,000 for 2013 ford fusion. I agreed got back to F&I and they added 895.00 for gap to my car deal saying I had to have gap my cre told me a price of 23,000 for 2013 ford fusion. I agreed got back to F&I and they added 895.00 for gap to my car deal saying I had to have gap my credit union required it. After buying the car 12-31-12 I called gap on 1-4-13 and asked about canceling it and they said I had to do at the dealership and would get full refund. I went up to the dealership 1-7-13 to cancel and they again told me I couldn't bc bank required it. I proceeded to call my bank with Ryan knight in front of me and he said okay we can do it fill out the paper work. He went on to say it would take a couple of weeks to get the check of 895.00 at my house. After 15 calls to all managers and sales rep and broken promises of them calling me back, 3/21/13 I have yet to see my check on the canceled gap that I didn't even need... So interest on 895.00 is not a ton but the good old bait and switch it what this dealership does to remain number one volume dealer! Not number one customer service.. We all know which one of those goes the furthest . (I'm self-employed they can't call my job trying to get me fired ) as of today GM is on vacation and his staff lacks ability to figure out minor problems . More

I went to the Bill Knight Ford service center because I heard it was best to go if you are having issues with your Ford vehicle. Man I made a mistake! I have a Ford Escape. The problem I've had is that the heard it was best to go if you are having issues with your Ford vehicle. Man I made a mistake! I have a Ford Escape. The problem I've had is that the Ford would shut off immediately at weird times when coming to a stop or slowing down. It stopped at an intersection which is very dangerous and I decided it needed to be serviced. The towman who helped tow my vehicle to service center saw it was locking up. He was able to get it from locking up so much and said the same thing as I've researched also online about the vehicle looks like a Torque Converter and fuel injectors are dirty or clogged. Maybe damaged thru wear and tear. I told the Service center rep of my issues and that information about the Torque converter also. I was contacted the next day saying they didnt see anything wrong with my vehicle except it needed a tune-up. I asked did he checked the torque converter. He said no and that there was no need. They charged me a crazy amount for a tune- up over 700 bucks and claims they were doing me a favor. I asked how long did this work take. He refused to answer... because the charge for the labor was well over 70% of entire amount . It only took them a couple of hours to complete the work (because they contacted me told me to pick it up few hrs before they began work) but over-charged for labor! I wouldn't recommend Bill Knight Ford to my worse enemy. More

Took my F350 in because of a strange shifting transmission. Was told that I would have to leave it so that they could try to replicate the problem since it was only happening only once a nonth or transmission. Was told that I would have to leave it so that they could try to replicate the problem since it was only happening only once a nonth or so and there was no check engine light for a fault code. Could not leave it that day and that evening got online at Ford Truck Forum and within 5 minutes after posting the issue I had 3 responses that there is a TSB that addresses the transmission shift issues. Took the truck back the next day with the TSB info and I was led to believe that the build date for my truck did not fall into the TSB. I then called Ford Customer Service to verify my truck build date, and found out that in fact it did fall in the TSB timeframe. I called back to verify the build date with Mike and then we were on the way to get things fixed. Had to leave the truck overnight as parts had to be ordered. Just picked up the truck and everything seems to be fixed. Wish there had been more of an acknowledgement that I had found the issue with the transmission, and hope that the next folks that bring in their F250 or F350 they can get them fixed without any hassle. More