Bill Kolb Jr. Subaru

Subaru lease I am a first time Subaru customer. I leased a Subaru Forrester, which unfortunately I was disappointed in. I traded back for a Legacy and the whole pr I am a first time Subaru customer. I leased a Subaru Forrester, which unfortunately I was disappointed in. I traded back for a Legacy and the whole process was very tedious and not really customer friendly. The cost for trading was immense........The dealership Sales dept . could use an overhaul for more privacy. The waiting arear amenities are not very customer friendly. It all seems very crowded .My interaction with the Sales Personal was very pleasant. Also I do not like to be handed a survey where everything should be rated excellent. It does not give the dealership motivation to improve . If Subaru USA is responsible for this survey, it should changed its policies toward the dealership. I have found that most other Dealerships from different companies do the same. Its worthless to me as the customer. Its dishonest! All in all my personal experience with the people I dealt with were really good. I hope I will like my Legacy for the next 39months. Looking fwd to it. More

Sales consultant ...Howard Bonfield Sales Howard was very professional and very detailed in explaining the parts of the car. We have purchased /leased many cars,but this was a pleasure Sales Howard was very professional and very detailed in explaining the parts of the car. We have purchased /leased many cars,but this was a pleasure. No haggling re the price etc. like in past experiences.( running back and forth to managers). We really investigated Subaru by the recommendation of our daughter. She has had two wagons and they have served her very well! This was a treat! More

4th purchace from BK Subaru 2nd from Howard This was our 4th Subaru from Bill Kolb Subaru and 2nd dealing with Howard. Howard listens and pay attention to everything we say. He knows that we h This was our 4th Subaru from Bill Kolb Subaru and 2nd dealing with Howard. Howard listens and pay attention to everything we say. He knows that we have a budget and he somehow finds a way to keep us in that budget while getting us the most bang for our buck! As with all the sales reps there, there was no pressure, no forced selling just a great offer I couldn't refuse! Howard is a true professional and My husband will be back to see him when his Legacy lease is up next year! Thank you Howard for making this the easiest car purchase ever! More

2017 Outback Limited sale - Sam Texler This is my third Outback purchase, and the sales process was the least stressful and most organized by far. Before coming down to the dealership, I This is my third Outback purchase, and the sales process was the least stressful and most organized by far. Before coming down to the dealership, I'd done a lot of research on the model, packages and options I wanted. I had also contacted about 7 other dealerships (yes, I did that) to see what was available, and to compare prices, communication, and general dealership personality. Hands-down, Bill Kolb rated highest on all data-points, due to the Sales Consultant I worked with, Sam Texler. My first contact was by email and Sam answered my questions directly, simply and clearly. I asked for a quote, broken down by line-item, and that's what I got. Follow-ups by phone and then in person, proved the same: no haggling, no pressure, just clear information, and incidentally, the best price by far right out of the gate. No mind games, no "checking with the manager", no surprise add-ons, no last minute price changes. It was this attitude which convinced me to buy from Bill Kolb over the other's. I felt like Sam really knew his product, and how to respectfully manage the customer relationship. The next step was paperwork, and the whole thing was smooth and efficient; I never felt rushed and Sam answered all the questions I needed to ask in order to feel comfortable. The sale happened at the end of the day, and Sam truly extended himself hours after he should have gone home. When I took possession of the car, he made sure to explain all the electronics and systems, syncing my phone, and taking a good deal of time to walk me through the navigation and audio. As an aside, here's a small indication of his idea of customer care and attention to detail: Sam had bookmarked, with color-coded page markers, each of the sections in the owner's manual that he thought was especially important. That's thoughtful, right? Makes it a whole lot easier to find what you're looking for, and actually encourages you to read it! It was late by the time I left, and I live a couple of hours away. I bought the Outback Limited with Eyesight and Navigation, and really enjoyed that drive back! Thank you, Sam, for making everything work out so nicely. P.S. a shout out to Marty in Finance, who helped everything move like clockwork. And with a smile! More

Very Good service !!! Good service and very kind people, I bought two cars from this dealer. Ross is an exellent sales consultant and very quick on answer any question. Good service and very kind people, I bought two cars from this dealer. Ross is an exellent sales consultant and very quick on answer any question. More

My first Subaru Our salesman was Howard he was and is very helpful and informative about the whole line of products both new and used cars on the lot. To buy the car Our salesman was Howard he was and is very helpful and informative about the whole line of products both new and used cars on the lot. To buy the car was so easy and fast. More

Howard Bonfield- salesperson extraordinaire Howard walked my husband and I through the purchase process as clearly and straightforwardly as possible, making a nerve wracking process as easy as i Howard walked my husband and I through the purchase process as clearly and straightforwardly as possible, making a nerve wracking process as easy as if we bought a new car every day. He was as generous with his time as we could ask. I will certainly recommend him to anyone looking for a new car experience. More

2017 Crosstrek John Lyons Jr was knowledgeable and took the time to explain everything to me about my new car. I absolutely love my new car and would work with Jo John Lyons Jr was knowledgeable and took the time to explain everything to me about my new car. I absolutely love my new car and would work with John again. More

Crosstrek Lease Howard Bonfield was friendly, informative and above all...helpful, with my Subaru Crosstrek. I will definitely refer my friends to Howard Bonfield a Howard Bonfield was friendly, informative and above all...helpful, with my Subaru Crosstrek. I will definitely refer my friends to Howard Bonfield and Bill Kolb Jr. Subaru. More

Easiest experience ever! Howard, and Bill Kolb jr Subaru made this the easiest and friendliest car buying experience I've ever had. With salaried employees there is low pressu Howard, and Bill Kolb jr Subaru made this the easiest and friendliest car buying experience I've ever had. With salaried employees there is low pressure. Howard was very knowledgeable and knew the product inside and out. The test drive was long and extensive and allowed me to get to know how great the SUV really handled. I would recommend Howard and Bill Kolb jr Subaru to anyone! More