Bill Kolb Jr. Subaru

Sonny was extremely helpful during the entire process and was very knowledgeable about Subaru's vehicles. Would definitely recommend to friends! There was a bit of wait time when you walked into the dealersh was very knowledgeable about Subaru's vehicles. Would definitely recommend to friends! There was a bit of wait time when you walked into the dealership, but I believe it's a testament to how many people want to buy from this dealership! Make sure to call in beforehand! More

I can not say enough good things about my experience at I can not say enough good things about my experience at Bill Kolb Jr. Subaru. I had been doing quite a bit of research to compare subaru dealers an I can not say enough good things about my experience at Bill Kolb Jr. Subaru. I had been doing quite a bit of research to compare subaru dealers and inventory available in my search for an impreza hatchback with a manual transmission. By far their advertised prices beat all others out of the water. I arrived at the dealership on a Saturday morning and had the pleasure of being helped by Jerry Taylor. He was extremely friendly and knowledgeable and at no point did I feel like I was getting a sales "pitch." It was an absolute pleasure doing business with this gentleman. I left the dealership that day having purchased a 2009 impreza hatch with 8100 miles on it. Unbelievable! The car was ready and I drove it off the lot on Monday. It was that easy. I would recommend Bill Kolb Jr. Subaru and specifically Jerry Taylor to anyone in the market for a vehicle. Professional, informed and pleasant. Thank you! More

It is rare to find a salesman today with both the affability and warm personality as seen in decades past. Sonny Ripps of Bill Kolb,Jr. Subaru made my recent automobile purchase one of the most plea affability and warm personality as seen in decades past. Sonny Ripps of Bill Kolb,Jr. Subaru made my recent automobile purchase one of the most pleasant and easiest I have ever experienced. He made certain to review every document required for signature, explain same and then spent nearly two hours going over the workings of my new car. In fact, when I experienced a minor glitch activating my satellite radio, Mr. Ripps assisted me by contacting Sirius and refused to leave until the system worked. I enthusiastically recommend Sonny Ripps; he's a credit to your dealership. More

This is the second car I purchased at Bill Kolb - it so This is the second car I purchased at Bill Kolb - it so nice buying a car and not pressured at all during the process - no back and forth with manag This is the second car I purchased at Bill Kolb - it so nice buying a car and not pressured at all during the process - no back and forth with managers - no hassles over a trade and its value - they make it easy! Go visit them if you want to purchase a Subaru!! Wayne and Chris Gangeri More

From the time we walked in, we were trated very well. We were early for our appointment, but someone else was available to take care of us. There was a huge selection of "used" cars to choose from. Sonny wa were early for our appointment, but someone else was available to take care of us. There was a huge selection of "used" cars to choose from. Sonny was very knowledgeable, and (hopefully) honest about the vehicles. We were please by the "no-haggle" pricing. The only negative part was the wait time to see the "financial" guy. We paid cash so I think the salesperson himself could have taken care of that part. More

Bought car for elderly Father. Negotiated price on line and via emails/phone calls. Once deal was finalized, met Dad at dealership to pay/do paperwork and pick up car. Dad was treated with respect, dignit and via emails/phone calls. Once deal was finalized, met Dad at dealership to pay/do paperwork and pick up car. Dad was treated with respect, dignity and felt in control of the deal at all times (Dad is a retired Col.and staff people came in to thank him for his 42 years of military service). Rick spent 3 hours with us; 1 hour going over car and taking Dad for drive to ensure Dad was comfortable driving for long trip home (LI,NY) and to activate Bluetooth and program interior controls,etc. I cannot say enough good things about our experience at the dealership and with the Staff. We will buy all our Subarus from Bill Kolb Jr. I priced out Subarus from 5 other Metro/NY/LI/NJ/Conn dealers and Kolbs prices were the best by $1200; now I know that the service and car matches the excellent prices. Thank you Kolb Staff, especially Rick yesterday and Howard during negotiations. More

Overall a good experience and decent yet inconsistent follow up electronically. My biggest gripe is that after explaining how importatn AWD is to me and making specific reference to driving in snow, etc follow up electronically. My biggest gripe is that after explaining how importatn AWD is to me and making specific reference to driving in snow, etc they completely failed to discuss openly with me that the WRX would be a disaster in the snow given the tires its sold with. Maybe there are no options to make a change, maybe there are but nothing was ever discussed. Dunlop stated these tires are not to be driven sub freezing or in snow/ice. I am pretty sure I bought the car and it was below freezing THAT day. I consider this borderline negligent and dangerous. This is not the type of experience i want in a dealer and fosters zero trust. After all that discussion of audi vs subaru performance and reference specifically to bad weather driving...amazing the salesmen kept their mouths shut. Now am SCREWED getting to work - thanks a lot for wasting both my time and money and basically knowlingly putting me in harms way. Yes I should have seen that too - but YOU should have discussed my option based on the context of our conversations. MaryAnn - I see you value peoples opinions/constructive feedback. Please give me an explanation on the ethics you teach and a number to speak to someone re my options. More

My first Subaru purchase was made to be the most unpleasant car buying experience of my life by this dealership. First unpleasant experience: I was promised $1000 by Michael and Stuart for a t unpleasant car buying experience of my life by this dealership. First unpleasant experience: I was promised $1000 by Michael and Stuart for a trade in that I repeatedly made clear would be towed to the dealership because of an undiagnosed issue, but started and ran. When the vehicle was towed to Bill Kolb Jr Subaru in the condition I promised, I was told I was getting $500 for it. I regret not walking away the moment I heard that. Second unpleasant experience: I bought the service agreement and extended warranty on the vehicle. When I brought my vehicle to my local Subaru dealer to get serviced, I was told there was an exclusion on my vehicle that voided the maintenance agreement and extended warranty I paid for, and also the manufacturers warranty!!!!! Bill Kolb Jr Subaru did do the service for me that day when I contacted them about it, and told me they would rectify the issue with the maintenance agreement and warranties, which they did. After posting my experiences on the internet, I was contacted by the dealership and the issue got resolved in a timely manner. As compensation for my trouble they stated that I have a $50 credit at their service department should I choose to have my vehicle serviced there. So I guess that kind of makes up for me having to drive an hour each way to get my vehicle serviced the day I found out about the issue and the time spent afterwards dealing with this issue. I don't know if the error that caused the situation with my warranties and service agreement was the fault of the dealership or Subaru of America so I cannot accurately place blame on one or the other. I can however confidently say that my first unpleasant experience of getting $500 instead of $1000 for my trade-in was due to the sales department making me empty promises. More

I had an idea of what I wanted when I went to the dealership, and the staff at Bill Kolb made the experience of buying a car as painless as possible. I would highly recommend them. The only thing I dealership, and the staff at Bill Kolb made the experience of buying a car as painless as possible. I would highly recommend them. The only thing I would suggest, would be to go on a weekday, as even though I did this, they were still very busy. More

They have terrible customer service and bad mechanics... They have terrible customer service and bad mechanics... I purchased a used 2002 Subaru WRX from them. I asked for their mechanic to look at the cl They have terrible customer service and bad mechanics... I purchased a used 2002 Subaru WRX from them. I asked for their mechanic to look at the clutch before I purchased it and they said they would. I came back a few days later and the sales man said "The clutch looks fine our mechanic looked at it." Well 5 days after purchasing the car, the clutch slips when fully engaged in 3 and 4 gear when I hit boost under wide open throttle. It is as I expected... the clutch is bad. The sales man says it was fine when I left and I am going to have to pay out of pocket because its a wear item and not covered under their warranty... In addition to that their "good" mechanics failed to feel a rough idle and failed to see the motor sitting about 1/2 inch lower on one side. I only noticed it after I drove the car a second time when I got home. One of the motor mounts is most likely shot. More