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Bill Luke Santan

Gilbert, AZ

4.4
973 Reviews
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3404 S Speedway Dr

Gilbert, AZ

85297

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Showing 973 reviews

August 24, 2022

Fast and great customer service. Thank you Justin McFadden for your help and quick process. More

by Mwriel75
Recommend Dealer
Yes
Employees Worked With
Rodney Zimmerman, Justin McFadden
Aug 24, 2022 -

Bill Luke Santan responded

Thank you for the nice feedback. Happy to hear you enjoyed a helpful and quick process with Justin!

August 22, 2022

Very rude salesman hung up on me had my own financing didnt need credit check More

by Tommyw35
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Aug 22, 2022 -

Bill Luke Santan responded

We're sorry to hear that your experience was not a positive one. Our records indicate that your credit was never checked. Please reach out to our General Sales Manager Brian Slack at 480-676-6687 if there is any additional information that you can provide, so we can better address your concerns.

August 20, 2022

This is our third time purchasing a vehicle through Bill Luke. Each time has been hassle free and we always feel we get a very fair price. Huge thank you to Brian McFadden who made this an enjoyable process More

by dhofst1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian McFadden
Aug 22, 2022 -

Bill Luke Santan responded

Thank you for the exceptional feedback and your loyalty as a customer! We are pleased to hear Brian McFadden provided such an enjoyable experience! We look forward to working with you again.

August 19, 2022

Came in knowing what I wanted to look at, and Jim had me in and out papers signed in less than an hour. More

by Tjmerrill38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gilbert
Aug 22, 2022 -

Bill Luke Santan responded

We're pleased to hear you had a timely car buying experience with Jim! Thank you for your business!

August 19, 2022

Did NOT like the bottom line surprise when it came time to write up the sale. Advertised internet price was much lower than actual sales price. “Bait and Switch” like process was in the fine print and had More

by deweywray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Bennett
August 17, 2022

Daniel Luevano was great to work with. Very straight to the point with my car buying experience as how I wanted it to be. He was able to make my needs work and left happy with my new Audi More

by David MacArthur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Luevano
Aug 18, 2022 -

Bill Luke Santan responded

Thank you for your kind words! We're so happy your visit to Bill Luke Santan had you leave with an outstanding impression of our sales team. We appreciate your feedback and are glad we made your experience worthwhile. We look forward to working with you again, David!

August 16, 2022

Bought from them twice, only reason is the prices are lower than book most of the time. Also means they'll offer WAY under book for trade in. Prices- 5 star, salesperson- 4star, sales mgt- 1 star, finan More

by Brandon and Erin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis' boss 1 star, Natasha 5 stars , Dennis Navarro
Aug 16, 2022 -

Bill Luke Santan responded

We are sorry to hear your experience was not entirely positive. We value your feedback, and a member of management will reach out to you shortly.

Aug 17, 2022 -

Brandon and Erin responded

Management is the problem, no need to reach out.

August 14, 2022

From the minute we visited the dealership, both my husband and I felt at ease. Working with Todd Navarro was an absolute pleasure! Todd is extremely patient, we never felt pressured to make a decision More

by Shelby Garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Donlinger, Todd Navarro
Aug 16, 2022 -

Bill Luke Santan responded

Shelby, thank you for the wonderful feedback! Todd proves daily that his customers are #1 and provides the best experience for each of them. We wish you many happy miles in your new vehicle!

August 14, 2022

The service received was great and I really appreciate the quality time used for us More

by Eduardo Lopez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gilbert
Aug 18, 2022 -

Bill Luke Santan responded

Congratulations on your purchase, Eduardo! We are pleased to hear our team took great care of you. Thank you for choosing Bill Luke Santan!

August 12, 2022

What a great experience! LaShawn was our salesman and he was awesome.. I have never had a better car-buying experience. It was quick, painless and absolutely no pressure. I w More

by Godsgirlie315
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Autumn (internet sales/appointments), Lashawn Webb
Aug 17, 2022 -

Bill Luke Santan responded

WOW! Thank you so much for leaving us this awesome feedback regarding your car buying experience with LaShawn! Welcome to the Bill Luke Santan family; we look forward to working with you again!

Aug 17, 2022 -

Godsgirlie315 responded

I hope my glowing review was not premature and I won’t have to change it, based on the most recent developments to my situation. I am interested to find out how valuable of a “family member” I truly am to Bill Luke San Tan.

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