Bill Luke Santan

I had previously written a review that was not flattering regarding the Bill Luke San Tan dealership. I have since had a conversation with the Brian the General Manager, who actually called me, about my exp regarding the Bill Luke San Tan dealership. I have since had a conversation with the Brian the General Manager, who actually called me, about my experience at his facility. I now have a better understanding of how this dealership works which currently does not operate like a traditional dealership that most of us are use to. As we discussed, knowing this at the time of purchase could probably have saved a lot of anxiety for both of us. I believe the conversation we had was beneficial and Brian's explanation addressed my concerns regarding the facility. It now remains to be seen if future dealings will show an improved customer service attitude. Initially, I was not inclined to use their services but I am now willing to give it a second chance. So any future sales or service will depend on how new issue, if any, are handled. In order to submit a revised review they require a yes or no on recommendation. Since there is not an option "to be determined" I'll mark it yes but with reservations. More

Luis Ruiz at Bill Luke, Santan Gilbert was extremely professional, great customer care. The team at this location is wonderful. I’ll be back and recommend family and friends! Very happy! professional, great customer care. The team at this location is wonderful. I’ll be back and recommend family and friends! Very happy! More

Very professional, Amicable and respectful individuals especially Jason Lunday who helped me in person and Jenny through the phone! If I could give them a thousand stars I definitely would!! especially Jason Lunday who helped me in person and Jenny through the phone! If I could give them a thousand stars I definitely would!! More

Great customer service! Paul and BMack were Awesome working with us to get the best deal. Mike J in finance worked with us as well. It was a late night but worth it! working with us to get the best deal. Mike J in finance worked with us as well. It was a late night but worth it! More

Really liked working with Jason Gave me the facts about Really liked working with Jason Gave me the facts about the car without all the sales pitches .. He Was very efficient , knowledgeable and pleasant. Really liked working with Jason Gave me the facts about the car without all the sales pitches .. He Was very efficient , knowledgeable and pleasant. He Made it a painless as possible . More

I had a great experience in-person. Jeff was great to work with and was easy to have a conversation with. I felt comfortable, informed and happy with my overall experience. work with and was easy to have a conversation with. I felt comfortable, informed and happy with my overall experience. More

We Love our car. It wasn't quite as easy as they profess. We expected a smoother process. It wasn't a no hassle experience. It felt like so many other dealerships and not an experience to rave about. Ove We expected a smoother process. It wasn't a no hassle experience. It felt like so many other dealerships and not an experience to rave about. Over all it was just a usual car purchase hassle experience. More

Friendly, knowledgeable and efficient. Met us upon arrival and helped us since assigned rep had left for the day. Website was easy to use and allowed us to narrow down our search. arrival and helped us since assigned rep had left for the day. Website was easy to use and allowed us to narrow down our search. More

Excellent service, thank you Luis Ruiz, for your time and patience and for walking us thru our purchase will recommended this dealer to family and friends. patience and for walking us thru our purchase will recommended this dealer to family and friends. More

Great Job on sales and professionalisms Made my purchase smooth and exciting Over all Great experience with having kesha as my sales person .Every ones was very friendly and kind also smooth and exciting Over all Great experience with having kesha as my sales person .Every ones was very friendly and kind also More