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Bill Luke Santan

Gilbert, AZ

4.5
968 Reviews
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3404 S Speedway Dr

Gilbert, AZ

85297

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Showing 968 reviews

June 23, 2020

Great Experience! A huge thank you to Brian, Carl & Craig! They delivered my car to my home & took the time to explain how everything works, inside and out! Highly reco More

by tgilbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Cox, Craig Campbell, Brian McFadden
Jul 16, 2020 -

Bill Luke Santan responded

We are thrilled that you enjoyed our team and the At Home delivery experience! Thank you for choosing Bill Luke Santan.

June 19, 2020

SELLS CARS WITH LIENS ON THEM & MORE I came to the santan location to purchase a 2019 Dodge Charger RT, trade in a 2017 Ford Taurus SEL (that i bought 2 months ago), along with a $2.5K do More

by Junior Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Mintor, Michael Robertson, Paul Minter
Jun 19, 2020 -

Bill Luke Santan responded

We are sorry to hear that your experience was not entirely positive, but are happy to know you enjoyed working with Paul and the speediness of our finance department. Our pricing is clearly identified on our website and interest rates are predicated by credit and ultimately determined based on approval by a bank. While we make every effort to catch things such as bubbling tint in quality control, these things can sometimes be overlooked or arise after the fact. Nonetheless we appreciate your feedback and will use it as an opportunity to coach our team and get better.

Jun 19, 2020 -

Junior Jay responded

"speediness of our finance department". What speediness? I purchased the car on 5/16/20 and the loan was funded the following month. Your incompetent finance manager Michael Robertson couldn't even respond to my emails. I wouldn't call that speediness. And I also love how you guys didn't address selling cars with liens on them, which is illegal. Nor did you explain why you put cars on your website that are unavailable for immediate delivery. Remain ever so shameless my friends.

June 18, 2020

Awesome & Quick! From test drive to driving off in my new car in 3 1/2 hours it was a quick and painless process! Jeff & Bobby helped my boyfriend & I buy our new car. More

by december_davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lunday, Jeff Jerde, Bobby Cornelius
Jul 16, 2020 -

Bill Luke Santan responded

Thank you so much for your thoughtful and detailed review, December! We are pleased that you enjoyed your experience with Jeff and Bobby! We hope that you are loving your Chevy Tahoe!

June 16, 2020

I have worked with Brian McFadden (BMac) on over 3 cars in my life. He always treats me like a friend, and get great deals. I definitely feel like a Bill Luke VIP. Thanks again BMac. 👍👍👍 More

by howudo1hd
Recommend Dealer
Yes
Employees Worked With
Michael Jackson, Brian McFadden
Jul 16, 2020 -

Bill Luke Santan responded

Thank you for the wonderful review! We're happy you had the opportunity to work with Brian again! We hope you are still loving the Nissan Rogue!

June 16, 2020

My car dealer was B Mac and he was awesome. I was a first time buyer, got the full experience and really felt like I got all of the information I needed to make a decision and really made feel like a Bill Lu More

by Kamilabuelna
Recommend Dealer
Yes
Employees Worked With
Brian McFadden
Jul 16, 2020 -

Bill Luke Santan responded

Thank you for choosing Bill Luke Santan to purchase your first vehicle, Kamila! We hope you are enjoying your VW Tiguan!

June 15, 2020

Herb gave fabulous VIP service. Made my decision an easy one . Very impressed with dealership. Will look for Herb to find our next vehicle purchase! More

by rnumetko
Recommend Dealer
Yes
Employees Worked With
Herb Rivera
Jul 16, 2020 -

Bill Luke Santan responded

We are delighted to hear that Herb was able to make your experience here at Bill Luke Santan a good one. We hope you are loving the Mercedes-Benz GLC, Robin!

June 12, 2020

ViP Experience Brian was super friendly and made our purchasing experience very quick and simple. he was very honest and thorough during the entire process of our n More

by chadfar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Whitaker
Jul 16, 2020 -

Bill Luke Santan responded

It is a pleasure to hear that your experience with Brian was quick and simple! Thank you for choosing Bill Luke Santan.

June 12, 2020

One of the best car-buying experiences I have had. Everyone was friendly and efficient. I would definitely refer anyone looking for a used car. More

by Chris R
Recommend Dealer
Yes
Employees Worked With
Patrick Guidry
Jul 16, 2020 -

Bill Luke Santan responded

Thank you for the awesome feedback, Chris! We are so pleased to hear that your experience here at Bill Luke Santan was a great one!

June 09, 2020

Bill Luke VIPBest car buying experience ever, Brian was Bill Luke VIP Best car buying experience ever, Brian was very knowledgeable and found the exact model we were looking for, and the price we wanted. More

by throckmorton_7
Recommend Dealer
Yes
Employees Worked With
Brian McFadden, Brian McFadden
Jul 16, 2020 -

Bill Luke Santan responded

We are pleased to hear that Brian was able to find you the exact vehicle you were looking for, with the price you wanted! We hope you are enjoying your Ford Explorer!

June 06, 2020

I was treated like a Bill Luke VIP! Brian McFadden treated me extremely well and put me in the perfect vehicle. He listened to my needs and they were met! More

by flybackfree
Recommend Dealer
Yes
Employees Worked With
Brian McFadden
Jul 16, 2020 -

Bill Luke Santan responded

So happy Brian found the perfect vehicle for you! We are pleased that he was able to meet your expectations! Thank you for choosing Bill Luke Santan.

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