Bill Luke Santan

Great car for the price, great help from Todd. Low balled on our trade in. Low balled on our trade in. More

Joseph the Salesman was great. The finance person, Kyle Slade was not so great. He was very slow, he kept saying he was too busy and we would just have to wait. It also seemed l The finance person, Kyle Slade was not so great. He was very slow, he kept saying he was too busy and we would just have to wait. It also seemed like he added unnecessary fees and it felt like a scam. Nothing was upfront and the “out the door” cost kept going up. We called for the security code for the EVR stolen vehicle recovery he was again too busy and “would get around to it when he could”. Pretty disappointing when the salesperson was good. More

Had to get a new car promptly. Peter was very helpful with videos, answering questions about the cars, the financing, and my alternatives.. was able to choose a car and close a sat Peter was very helpful with videos, answering questions about the cars, the financing, and my alternatives.. was able to choose a car and close a satisfactory deal in an afternoon. Very pleasant and businesslike More

They made buying a car easy! They passed communication 101 with flying colors! Thanks again! They passed communication 101 with flying colors! Thanks again! More

Great experience for a first time buyer - the process was quick and easy. Eric Collins was friendly, professional, patient, and knowledgeable. I never felt pressured into a decision. Grateful for the experie quick and easy. Eric Collins was friendly, professional, patient, and knowledgeable. I never felt pressured into a decision. Grateful for the experience, thank you! More

For me personally it is always about first impressions, Scott won me over on about 30 seconds by simply asking my name and shaking my hand like an actual human. The car selling industry has, and will alway Scott won me over on about 30 seconds by simply asking my name and shaking my hand like an actual human. The car selling industry has, and will always be a boys club. I know this to be true because I am a female and have purchased numerous vehicles in my tenure. Scott was straight forward and just easy to communicate with. Yes, Bill Luke Santana did have the vehicle I wanted, but if my salesperson had not had the charisma that Scott had as well as the comfortability factor, I would’ve walked. It is, has, and will always be the personality behind the sale for me. More

Terrific experience. No pressure and no haggling. Full transparency throughout the entire process and Peter was incredibly patient, knowledgeable, friendly and understa No pressure and no haggling. Full transparency throughout the entire process and Peter was incredibly patient, knowledgeable, friendly and understanding of the customer’s needs. Peter took time to understand what we needed and delivered in spades! I will be coming back for future cars and I highly recommend Peter at Bill Luke San Tan! Thanks Peter More

It is a nice and clean dealership. Todd Navarro (sorry i did not get to meet you personally) and Bianca Soto kept in touched to make sure we are being helped. Eric Collins is the guy k Todd Navarro (sorry i did not get to meet you personally) and Bianca Soto kept in touched to make sure we are being helped. Eric Collins is the guy knowledgeable, friendly, courteous and professional. Thank you for all your help in my quest to purchase a car for my daughter. Just make sure to ask a lot of questions prior to signing anything as the money guy will make sure he flips the page fast without explaining what you are signing. I don’t get it that he ask for more money down and at the same time extends the loan time 🤥. We have to pay $360 because “they tinted the car” that is for sure already tinted when it was sold to them. 😎 It is just like one of those dealerships… nothing special except for the sales persons mentioned above. More

We were pleased with the dealership, our sales and finance people, and the buying process. finance people, and the buying process. More

WORST EXPERIENCE EVER! !! They REFUSED to sell me the car I already had an approved loan by an underwriter for, and from a financial institution they use at that dealership. !! They REFUSED to sell me the car I already had an approved loan by an underwriter for, and from a financial institution they use at that dealership. They REFUSED to run the reference number of the approved loan unless they ran my credit again to try other lenders. Even though all they had to do was run the sale, and charge my debit card for the $5K I wanted to put down. We had placed a hold of $1,500 to hold the car aside for us so we could come in and sign papers and take the car home. This was the 2nd time we were there. We live over an hour away (2 hour trip), and prepared for our visit. We basically did all the hard work for them, all they had to do was present us with the papers to sign, and take our $. Again..... I can't believe that Bill Luke Santan REFUSED to take our money. This is my 14th car purchase, and I'm still livid with this complete LACK of customer service, ethics, or any sort of basic respect. I truly believe the sales manager and sales gal thought because I look very young, that they should treat me like a child. It's infuriating to have people younger than you speak down to you like you lack any sort of intelligence. I had them void the $1,500 hold. Which wasn't a hold, they actually pushed the money/sale through. Then they had the audacity to re run my card again on Monday. I now have to wait for $3K to go back to my bank account, which can take up to 10 business days. They also added on pricing on top of the already established sticker price for extras like tint. Which is another layer of how shady this dealership is. I will be submitting this case to the Arizona Attorney General, and the BBB for the refusal of sale that was clearly discrimination. 8/12/2023 More