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Bill Luke Tempe
Tempe, AZ
560 Reviews
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Helpful September 15, 2021
Very unhappy with the entire service department, they have been completely unresponsive for many days regarding what is wrong with my vehicle (under warranty), although they paid for the rental car, it d have been completely unresponsive for many days regarding what is wrong with my vehicle (under warranty), although they paid for the rental car, it doesn't give them the right to not communicate with me. When I escalated this to the new service manager, I couldn't get a call back and finally went to Eric Luke (one of the owners). Still no response. WORST DEALERSHIP SERVICE DEPT EVER! More
by 2017 Fiat Owner
Employees Worked With
Kyle and Mel, Advisors & Steve, Service Mgr
September 11, 2021
Matt was very helpful as we considered buying a few vans from here and elsewhere. He answered our many questions and was able to help with some specific requests. from here and elsewhere. He answered our many questions and was able to help with some specific requests. More
by Tanderson
Employees Worked With
Matt Pitcher
September 08, 2021
When I was in the process of purchasing this car from David, the entire experience was not good to say the least. When I asked a question he answered it addressing my boyfriend, who was in no way purchas David, the entire experience was not good to say the least. When I asked a question he answered it addressing my boyfriend, who was in no way purchasing a vehicle that day, nor was he financially going to be responsible for the vehicle. He stated that Bill Luke was built on honesty, and obviously, that was his first lie. I was purchasing a vehicle with 4,701 miles on it- to be exact. I specifically asked how the tires were, he told me they were brand new, the car had less than 5k miles on it. I purchased the vehicle on July 18 2021. Discount tire is one of the most reputable tire companies in the area, I personally do not know of anyone who has had a negative experience with them. They took me through the process of measuring my tire tread depth, and concluded that the vehicle that now has 7,000 miles on it, has a tire tread of 2/32. Almost bald. These tires are rated for 60k miles- so clearly I was intentionally lied to. When I called and asked David about this he condescendingly told me that tire shops try and sell me tires. I went to discount tire initially because my tire air was low, and it still will not hold air after filling them. David told me that my tire pressure gage will go out every 5k miles and that I would need to replace it, so I needed to drive the car 19 miles on tires that aren’t holding air, so that service can take a look at the car- as if I’ve never owned a car before and know for 100% fact that that is also a lie. The only thing that seems honest about Bill Luke is their finance man Joe, and quite honestly, I think he needs to get a better job. It makes me feel like they also lied about the condition of the car. I was told this car was a buy back, but nothing was found to be wrong with the vehicle- but I don’t feel safe driving the vehicle at all. I left a voicemail for the service manager, and still have not heard back. If you’re going to buy a car- don’t go here, especially if you’re a woman because it seems the salesman are incredibly misogynistic and sexist. More
by Katrina
Employees Worked With
David
September 07, 2021
Bill Luke Tempe is is a great dealership this is the second car I have purchased here I appreciate the professionalism and time to make us comfortable with the purchase second car I have purchased here I appreciate the professionalism and time to make us comfortable with the purchase More
by Damon.jeske
Employees Worked With
Matt Pilcher
September 06, 2021
Worked with Chandler Phillips on a used car purchase. I don't enjoy used car purchases at dealers, always such a mess. Not in this case, Chandler was great to work with and I love my new wheels. If they ha don't enjoy used car purchases at dealers, always such a mess. Not in this case, Chandler was great to work with and I love my new wheels. If they have what you are looking for, great place to make a purchase. More
by NG
Employees Worked With
Chandler Phillips
September 01, 2021
I don't even know where to start. All I can say is don't go here if you don't have to. Repairs aren't thoroughly done, appointments aren't really appointments it's likely you'll have to bring your car back go here if you don't have to. Repairs aren't thoroughly done, appointments aren't really appointments it's likely you'll have to bring your car back more than once or leave it there for a couple days if you choose, advisors are scare and non responsive. Just absolutely No!!!! Excuses are the norm here as to why somethings not fixed or can't be figured out only to be told later that you declined a service. Just absolutely horrible service all around! More
by cons5683
Employees Worked With
Kyle, Alex
August 28, 2021
Fair price and quick turn around. After I drove off I noticed chips in windshield, door issue and scratch on the car. I brought it back and they were happy to look at it but I would have to pay for repai noticed chips in windshield, door issue and scratch on the car. I brought it back and they were happy to look at it but I would have to pay for repairs which was a bummer. More
by Krs
Employees Worked With
Chandler
