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Bill Marsh Ford Chrysler

Kalkaska, MI

Overview
Reviews
Vehicles
4.5
33 Reviews
Call Dealership (231) 258-9192

408 M-72 West

Kalkaska, MI

49646

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Showing 33 reviews

June 05, 2023

Went looking for a car for my daughter, ended up with a truck for myself! Jeff G. was really good to work with I feel like he really took care of me. More

by shearich
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff, G
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Jun 15, 2023 -

Bill Marsh Ford Chrysler responded

Thank you for taking the time to leave us this high star rating. We look forward to working with you again in the future. Thanks again! – Tina C.

Helpful
April 08, 2023

Amazing Customer Service! !!!!! Phill Ghronda goes above and beyond to provide you with excellent service More

by Sheldon Davy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Phill Ghronda
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Helpful
March 21, 2023

Be Aware--Beware-- Called, texts- and Emails over three days to ensure two vehicles were still present to look at and most likely purchase. When we arrived after two hour drive. to purchase- straight cash More

by jtobin411
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Used car salesman
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Mar 23, 2023 -

Bill Marsh Ford Chrysler responded

Thank you for taking the time to send your review. We apologize your experience has fallen short of what we expect at Bill Marsh. It is never our intention to not meet or exceed our guest’s expectations. It is never our goal to have an unsatisfied customer. We take all feedback seriously and our team is always available for solution-focused discussions and to provide ongoing support to our customers. Thank you again for your feedback. We will share this with our team and it will be used to make us better. – Bob R

Helpful
March 18, 2023

Great customer service ! ! And they were willing to work with us. Love my new car More

by nolffsara48
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeremy Peterson
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Mar 23, 2023 -

Bill Marsh Ford Chrysler responded

Thank you for your 5-star rating and review! We appreciate your business. - Bob R.

Helpful
March 13, 2023

This is the second vehicle we have purchased from Bill Marsh Ford. We would not have returned if not completely satisfied with all aspects of the purchase. More

by mgldk
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Cram
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Mar 17, 2023 -

Bill Marsh Ford Chrysler responded

Thank you for your 5-star rating and review! We appreciate your business. - Bob R.

Helpful
December 07, 2022

Nice vehicle has bad tires all around. Having to pay 1500$k for new tires after getting a 21k vehicle. Great deal otherwise! More

by daychandra82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy
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Dec 11, 2022 -

Bill Marsh Ford Chrysler responded

Thank you for your feedback and thank you very much for the purchase of your vehicle from Bill Marsh. We are sorry to hear you were unsatisfied with the experience with the tires on your vehicle. All of our vehicles are inspected to insure that they meet minimum requirements for tire tread depth and quality. Although many of these vehicles receive new tires, some of our used vehicles do not based on the results of our inspection. I’m sorry you were advised elsewhere to put new tires on the vehicle. We do know that we had the lowest price of your vehicle in the market, so we hope that may be why you indicated you felt you got a good deal aside from the tires. If you have questions or would like to discuss this experience further, please do not hesitate to contact me any time. Thank you again for purchasing from Bill Marsh. We really appreciate your business and your feedback. Steve

Helpful
September 10, 2022

JeffyG is the best . Been getting all our vehicles from him. Highly recommend him and Bill Marsh dealerships. One price is great . Great staff that feels like family to m More

by jgelinas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JEFF GELINAS
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Sep 14, 2022 -

Bill Marsh Ford Chrysler responded

Hello! Thank you for your great review! We agree, Jeff does a great job and we are glad to have him on the team. We will share this feedback with him. He will be happy to hear it. Thank you for your business too! We appreciate it. Enjoy your new vehicle! - Bob R.

Helpful 1
August 29, 2022

Order came in at roughly the time that was expected. Price protection was honored and the saleswoman kept me informed throughout the entire process. Couldn't have asked for anything more. More

by Comaijoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chelsea
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Sep 01, 2022 -

Bill Marsh Ford Chrysler responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by.

Helpful
May 27, 2022

Great dealership, professional, friendly and takes great care of their customers! I appreciate Pat Burley and always taking care of my needs. More

by barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Burley
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Jun 02, 2022 -

Bill Marsh Ford Chrysler responded

Hi Barb! Thank you for your great review! We agree, Patrick does a great job and we are glad to have him on the team. We will share this feedback with him. He will be happy to hear it. Thank you for your business too! We appreciate it. Enjoy your new vehicle! - Bob R.

Helpful
April 28, 2022

Love my vehicle. Great customer service. Easy process. The first one I drove was the one for me! More

by afanter
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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Apr 30, 2022 -

Bill Marsh Ford Chrysler responded

Hello! Thank you for the high star rating and review We look forward to your next visit! Take care!

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