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Bill McCandless Ford

Mercer, PA

Overview
Employees
Reviews
Vehicles
4.5
66 Reviews
We do things differently at our dealership because we care about our customers. While many dealerships move on as soon as they get the sale, our approach is the exact opposite. We are here for you during the sale, and our expert service department will continue to be here to provide reliable service long after your purchase. That’s why so many customers come back to us year after year for their automotive needs. We are the local Ford dealer near Pittsburgh that serves our community. We always have been, and we always will be.
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8416 Sharon-Mercer Rd.

Mercer, PA

16137

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Showing 66 reviews

June 17, 2026

This dealership has s longtime reputation for great service. Proved that Gain today. My service was completed and repsirs were explained well. More

by HANKSTER50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk manager
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Jun 17, 2026 -

Bill McCandless Ford responded

We’re thrilled to hear our team lived up to our longstanding reputation with your Ford Maverick service. We’re glad the work was completed smoothly and that our advisors clarified every repair detail. Thanks for sharing your experience and we look forward to helping you again. Enjoy the ride, and thanks for being part of the McCandless family!

June 08, 2026

Always willing to help when service is needed. They go above and beyond to get me back on the road More

by CORR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall and Bill
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Jun 10, 2026 -

Bill McCandless Ford responded

Thank you for choosing Bill McCandless Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy the ride, and thanks for being part of the McCandless family!

June 06, 2026

great job - great job, great job, great job, great job, great job, great job, great! More

by WIN0764
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
greg
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Jun 06, 2026 -

Bill McCandless Ford responded

Thank you for sharing your enthusiasm with us. We’re delighted our team exceeded your expectations. Please let us know whenever we can help with your Ford. Enjoy the ride, and thanks for being part of the McCandless family!

June 05, 2026

I travel for work, just about every week. I'm forgetful, and often times irresponsible, but I'm only 67 years old, so I'm still learning and maturing. The email reminders from Bill McCand More

by JDOLINGER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
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Jun 05, 2026 -

Bill McCandless Ford responded

It’s wonderful to hear that our email reminders have been helpful in caring for your Ford and that our service team provided the professional courtesy you expected. We’re pleased our competitive pricing and scheduling flexibility fit your needs and that we could arrange delivery when you were in a pinch. We look forward to assisting you with future maintenance. Enjoy the ride, and thanks for being part of the McCandless family!

June 05, 2026

Where do I start with all the screw-ups and dissatisfaction that they put me through. I'm so disgusting with them, I will never take nothing back to Bill McCandless Ford. More

by DAGNAG65
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know there names ,but talk to Mccandless him self couldn't believe he has his dealership.
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Jun 09, 2026 -

Bill McCandless Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 02, 2026

It was nice to have the service tech come to my home to service my truck More

by GEMPGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carsen
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Jun 03, 2026 -

Bill McCandless Ford responded

What a pleasure to learn our mobile service met your needs. We’re glad the technician coming to your home made maintenance easier for your Ford. We appreciate your five-star rating and look forward to assisting with your next service. Enjoy the ride, and thanks for being part of the McCandless family!

June 02, 2026

Service dept tried to make me pay for tire pressure sensor they broke. I didn’t More

by plushbaer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service lady then with Bill McCandless
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Jun 09, 2026 -

Bill McCandless Ford responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 31, 2026

It was convenient having the oil change done at home. The gentleman who came was friendly and efficient. More

by RMCGARVEY80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
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Jun 01, 2026 -

Bill McCandless Ford responded

We’re pleased our mobile oil change service was so convenient. It’s wonderful that our technician provided friendly, efficient service for your Ram 1500. Thanks for the five-star review. Enjoy the ride, and thanks for being part of the McCandless family!

May 28, 2026

It took too long (5 plus hours). Plus, I cannot figure out why you were grinding the back brakes. I always took my car there, but I won't be doing it again. Please cancel the part t More

by MARFAM1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know.
Report | Print
Jun 04, 2026 -

Bill McCandless Ford responded

Thank you for your review, James. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 27, 2026

The good deals will bring you in and the great service will bring you back. More

by hubcapbilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
May 27, 2026 -

Bill McCandless Ford responded

It’s encouraging to know that our offers brought you in and our Ford F-150 service keeps you returning. We aim to provide consistent care each time you visit. We look forward to helping with your next service. Enjoy the ride, and thanks for being part of the McCandless family!

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