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Bill McCandless Ford
Mercer, PA
88 Reviews
We do things differently at our dealership because we care about our customers. While many dealerships move on as soon as they get the sale, our approach is the exact opposite. We are here for you during the sale, and our expert service department will continue to be here to provide reliable service long after your purchase. That’s why so many customers come back to us year after year for their automotive needs. We are the local Ford dealer near Pittsburgh that serves our community. We always have been, and we always will be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 88 reviews
September 18, 2026
Took my '15 Ford edge in for inspection and was told I needed a third brake light installed. $700 for parts and labor. Are you kidding me I asked? I then decided to buy the part on line (it was $30) and needed a third brake light installed. $700 for parts and labor. Are you kidding me I asked? I then decided to buy the part on line (it was $30) and will have it installed at another garage for $100 to $150 labor. More
by HOOVERJULIE170
Verified CustomerEmployees Worked With
Other Employees :
Lisa has always been very good at her job and I felt she didn't have a voice in this matter.
September 16, 2026
Very efficient. Friendly staff. Great service. Always manage to get me in for service in a timely manner Friendly staff. Great service. Always manage to get me in for service in a timely manner More
by JOANNEMP11
Employees Worked With
September 09, 2026
The staff is amazing and always takes care of the issue with complete professionalism. They take the time to explain everything and they don’t make you feel like just another customer. with complete professionalism. They take the time to explain everything and they don’t make you feel like just another customer. More
by jill26
Employees Worked With
September 05, 2026
The Commercial Service Dept was very cl3an and employees were very friendly. The job was done right and quickly. were very friendly. The job was done right and quickly. More
by MPG2641
Employees Worked With
September 01, 2026
I had an easy experience. Fast and friendly. I received information that I needed. Courteous service. Fast and friendly. I received information that I needed. Courteous service. More
by denlink
Employees Worked With
August 20, 2026
Bought several cars through McCandless Ford. It's why we always go back. Great vehicles. Great deals. Great prices. Great service. And excellent people to work with. It's why we always go back. Great vehicles. Great deals. Great prices. Great service. And excellent people to work with. More
by amarkth6
Employees Worked With
August 18, 2026
It was great to work with Ethan Very nice to work with him and especially Matt the sales manager.I will be buying my next vehicle in the Future from them two guys him and especially Matt the sales manager.I will be buying my next vehicle in the Future from them two guys More
by Chris.Pappas
Employees Worked With
Matt
August 15, 2026
I had my 2010 ford fusion in for a few repairs and registration.. the service was great and the two receptionist at the front desk was helpful and knowledgeable. registration.. the service was great and the two receptionist at the front desk was helpful and knowledgeable. More
by MPHXSUNS1
Employees Worked With
Don’t remember the one lady’s name but Bonnie and the other lady was great to work with .
August 07, 2026
Replaced perfectly good plugs and coils I had done in Florida. Told them the knock sensors came up on a code.the truck still has a knock sensor problem .the technician did not take the truck out and floo Florida. Told them the knock sensors came up on a code.the truck still has a knock sensor problem .the technician did not take the truck out and floor it because the check engine light came on.I paid $950 for work that was already done previously and the knock sensor problem was not addressed! More
by GARYCLOBUS
Employees Worked With
