Bill Page Honda

Failed attempt to purchase a new car My husband and two children went to Bill Page Honda based off the internet selection reportedly available. When we arrived we spoke with the receptio My husband and two children went to Bill Page Honda based off the internet selection reportedly available. When we arrived we spoke with the receptionist and requested to speak with a representative about a new car purchase. She asked one associate who was playing on his smart phone. He declined to speak with us. She then requested another associate’s assistance. I believe her name was Rosealie. She took me for a test drive and answered some of questions regarding the vehicle. She seemed very apathetic towards our car purchase. Told us that not only does Bill Page Honda not have the cars they state on the internet that they have, but that most of those were sold, and they could not tell me when they would get new cars. She also said the prices on the internet were wrong, and made no effort to apologize for this or work with us to reduce the price to something comparable to that found online. Her manager was very rude to my children and myself. All in all, we walked out and purchased a new car that same day at the Fairfax Honda Dealership who had much better customer service and was willing to negotiate the prices of their vehicles. We also saw two other families that we had seen at Bill Page Honda at Fairfax Honda later in the day – you guys need to rethink customer service or you’ll be out of jobs! More

Straightforward and personal Given that this was my first time buying a car, I was quite apprehensive. Almis was straightforward, honest, and willing to work with my specific need Given that this was my first time buying a car, I was quite apprehensive. Almis was straightforward, honest, and willing to work with my specific needs. Now, a few days later in my new car, I still feel great about my purchase and experience with Bill Page Honda. Highly recommend working with Almis! - Jordan J. More

Great Experience I just bought a 2014 Civic and Lisa made it easy. Great price, great service! Even after we agreed on a price she still helped me find discounts. H I just bought a 2014 Civic and Lisa made it easy. Great price, great service! Even after we agreed on a price she still helped me find discounts. Highly recommend Lisa and the team. More

Three extra hours more than it could/should have taken I visited Bill Page Honda because of a used car they had for sale. Turns out that car was sold, and in the end they "convinced" me to buy a new car i I visited Bill Page Honda because of a used car they had for sale. Turns out that car was sold, and in the end they "convinced" me to buy a new car instead. I understand "the dance" to negotiate a price takes time, and I do not begrudge their tactics. My frustration began the moment I said 'yes'. Once the loan papers were submitted I'm told it will be just a few minutes. Over an hour later I speak with a business manager to complete the deal. And the quote had to be redone because they were missing information. And they asked for information I had given already. And despite "excellent" credit rating, the interest rates were no where near as competitive as I was told they would be. Only then did the send the car for detailing. Another 45 minutes later I get to see the "clean" car. They did a poor job. Lots of windshield streaks. Marks on the upholstery. FINALLY, I get to drive home. We get home and notice a scratch on the paint they did not buffer out. I bring the car back the next day. "No problem! Have a seat and we'll get you taken care of." After ANOTHER HOUR of waiting, no one from service has even taken a look, let alone attempted to fix the problem. I'll need to take time off work to come back to the dealer to have them do the repairs. I'll be sure to bring a sleeping bag. Price was reasonable (but only after much back-and-forth). People were friendly, knowledgeable and professional, albeit not always correct (my interest rate). The lack of communication between the sales, business and service staff is appalling, and their complete disregard for my time makes me rate their customer service on par with the phone / internet / cableTV providers. I am not ready to recommend them to others. More

Best Dealership Ever!!!!! I've never come across such a nice staff of well mannered professionals. Wow, they truly do know their stuff. Me and the Mrs bought our first family c I've never come across such a nice staff of well mannered professionals. Wow, they truly do know their stuff. Me and the Mrs bought our first family car and we couldn't be happier. From A to Z we gave everyone at Bill Page Honda an A + performance. Thanks for everything and we love you all. More

Personable Straightforward, Professional, Knowledgeable and friendly service. I felt comfortable about whole car buying process. Please contact Peter Eliopoulos Straightforward, Professional, Knowledgeable and friendly service. I felt comfortable about whole car buying process. Please contact Peter Eliopoulos for your next car purchase. Thank yo More

Great Service Center Tom and the service family are the best. They really cared and went out of their way to make me happy. Most dealers are not like this. Tom and the service family are the best. They really cared and went out of their way to make me happy. Most dealers are not like this. More

Outstanding Service, Great Price, No Haggling My wife and I were looking for an older vehicle. We shopped around online and knew that we wanted a 2004 Honda Pilot. I know that this vehicle is a bi My wife and I were looking for an older vehicle. We shopped around online and knew that we wanted a 2004 Honda Pilot. I know that this vehicle is a bit dated but with a little one on the way, we knew that it was important to get a reliable, family friendly vehicle. We did our research and found them through the USAA website (which speaks volumes since USAA is a phenomenal company). Lisa was our sales associate and although this wasn't a flashy, brand new vehicle, she didn't marginalized or minimized us there because we weren't looking for a newer vehicle. She was very thorough, honest and explained all of the information with the vehicle. Additionally, there was never the stereotypically haggling over the price. She was upfront and open and made the entire process very easy. Overall this was a great buying experience. I will absolutely recommend Bill Page Honda to others and even by name recommend Lisa to others. We are very happy with our "new" vehicle! More

Buyer with the rug ripped out from under us Went to see a car...wanted it and did not have checkbook as going there was last minute. Wanted to give a 500.00 to hold til the next day, but, direc Went to see a car...wanted it and did not have checkbook as going there was last minute. Wanted to give a 500.00 to hold til the next day, but, director, Harry hamidi would not take deposit as someone else maybe was coming to see it.......so after four phone calls to make sure it was still there, we drove an hour and a half in rush hour to find that he was selling it to someone else, knowing we were on our way!! Harry has no people skills and was totally rude not only to us but to our sweet older man salesman. I would never recommend doing business with them...they waste your time. As for Harry, his reputation of used car salesman is just what one might think.....stay far away if you want someone or value you and your time. More

Great Experience Buying a New Car I purchased a 2014 Honda CR-V Ex-L over the July 4th weekend. I have bought new and used cars for over 20 years and I have to say my recent purchas I purchased a 2014 Honda CR-V Ex-L over the July 4th weekend. I have bought new and used cars for over 20 years and I have to say my recent purchase was by far my best car-shopping experience. My sales associate, Warfa, was very professional, personable and informative. My husband and I shopped around at 3 other Honda dealerships before making our final decision, and Warfa was able to beat our top offer, as he had promised. The dealership also offered a competitive price for my trade-in. I highly recommend buying a car from Bill Page Honda and the salesperson Warfa. Also, my family loves our new CR-V-- it is so comfortable and fun to drive. More