⭐ Very disappointing experience with David Mendez in the - Kamal
⭐ Very disappointing experience with David Mendez in the Service Department
I have been a loyal Honda customer for many years and have owned several Honda vehicles. I have always trusted the Honda name and expected a certain level of professionalism and respect. Unfortunately, my recent experience with David in the service department was unlike anything I have experienced with Honda before.
My complaint is specifically about David’s attitude and the way he communicated with my family and me. Phone conversations were unnecessarily dismissive and condescending, messages were left unanswered, and basic courtesy seemed to be missing.
The most unacceptable part was his interaction with my wife when she came to the dealership. While trying to resolve the matter, she handed David the phone so he could speak with me directly. Rather than simply taking the call, he put the phone down and walked away. The way he treated and spoke to her left her feeling disrespected and humiliated.
Customers should never have to beg for basic communication or feel that they are being looked down upon. Professionalism is not only about fixing cars. It is also about how you treat the people who trust you with their business.
One employee should not be able to damage years of customer loyalty, but this experience has genuinely made us reconsider whether we want to continue bringing our vehicles to this dealership.
I hope Landmark Honda management takes this seriously. Someone representing Honda customers in a service management position should demonstrate patience, professionalism and respect, especially when dealing with customers and their families. Unfortunately, that was not our experience with David.
Read More