Bill Page Toyota

Smooth transition with purchasing a used Toyota Corolla. Sultan the sales consultant was super helpful and made the process smooth as possible. Sultan the sales consultant was super helpful and made the process smooth as possible. More

Bait‑and‑Switch, Criminal Rate Markup, and a Manager Who Threatened to Keep My Deposit I visited Bill Page Toyota (Falls Church, VA) after receiving a low lease quote from Online Sales Rep Taylor K. Arbu Threatened to Keep My Deposit I visited Bill Page Toyota (Falls Church, VA) after receiving a low lease quote from Online Sales Rep Taylor K. Arbuckle. I drove nearly 2 hours from my home based on that low quote. I came in ready to buy, only to discover that Taylor had quoted me for the wrong trim — the one I actually wanted had a slightly higher MSRP. I was immediately passed off to salesman Menelik "Junior" Alemayehu. Before any numbers were discussed, he took me for a test drive — but would not let me leave the parking garage. I drove the truck in circles around the garage. During the drive, he openly admitted he didn't know much about the Tacoma because he "doesn't really sell trucks." After the test drive, Junior disappeared for nearly 20 minutes to run a lease quote. I sat there waiting. When he finally came back, the payment was 1,000 more MSRP. A $1,000 difference in vehicle price does not increase a monthly lease payment by $140. That's not how math works. The difference wasn't the trim — it was the money factor (interest rate) . The original quote used 6% APR ; his quote used 9.5% APR. That's a nearly 60% markup on the interest rate. Pure rate gouging. When I called him on it, he flatly told me he could not negotiate the money factor and would only discuss the vehicle price. I pleaded with him to lower the rate or the price because 9.5% is criminal. His response? He said the discount was "already fair" — at only 4.4% when I had shown him JD Power data proving the average discount is 6%. He then pressured me to choose a vehicle and sign that day, telling me the truck wouldn't last. When I asked about a deposit to reserve it, he asked for $1,000. I asked if the price would be guaranteed if I gave them the deposit. He admitted the price was NOT guaranteed and could increase by the time the truck arrived in a month. I asked him to put in writing that my deposit would be refundable if we couldn't agree on a final price. His response? "A handshake will have to do." He then said: "It would be unethical if I kept your deposit and the price increased that much in a month." — which tells you everything. He knew the price could change, he knew he'd keep my money anyway, and he said it out loud like that made it okay. At that point, he called his manager, Diego Garcia, to see if the dealership would agree to a refundable deposit if the price drastically increased in a month. Diego got on the phone and — in front of me — said: "No, I will gladly keep his money and just sell the car to someone else if he doesn't want it." I stood up, told him this was unacceptable, and walked out. The next day, I received a canned email from Diego Garcia asking if he had "done something to offend me." The audacity is staggering. To be clear: I did NOT give them my $1,000. But the fact that they tried to pressure me into a non‑refundable deposit while refusing to guarantee the price — all while marking up the interest rate by nearly 60% — tells you everything you need to know about how this dealership treats customers. For comparison: Every other Toyota dealership I contacted offers fully refundable deposits and guarantees the negotiated price when you place a deposit. Bill Page Toyota is the only one that refuses to guarantee the price and threatens to keep your money if you walk away. That alone should tell you where to take your business. Do not trust Bill Page Toyota with your money. Get everything in writing. And if Taylor Arbuckle, Menelik Alemayehu, or Diego Garcia are your contacts - run! More

took to the dealership my Toyota 2018 Camry with "engine light on issue " for 4 times in 12 months. Each time with new diagnosis and new charges, total nearly $4000. I felt the mechanics were working ind light on issue " for 4 times in 12 months. Each time with new diagnosis and new charges, total nearly $4000. I felt the mechanics were working independently and not coordinating the service history of the car. More

I know this is hard to believe but my experience purchasing a new 26 BZ from Bill Page Toyota was a great experience. Can’t say that’s true about any other cars I purchased over the years. I though purchasing a new 26 BZ from Bill Page Toyota was a great experience. Can’t say that’s true about any other cars I purchased over the years. I thought the deal was fair and the trade in value was exactly what I expected. The entire sales team was a pleasure to work with. Especially my sales guy Sultan, he made the process very smooth from start to finish. Also thank you Dawit Alemayehu (finance) he’s great to work with too. More

Exceptional at Selling, Abysmal at Servicing – Avoid This Service Center I purchased a brand-new RAV4 from Bill Page Toyota just one month ago. Almost immediately, the vehicle began making a concerning no Service Center I purchased a brand-new RAV4 from Bill Page Toyota just one month ago. Almost immediately, the vehicle began making a concerning noise from the brakes. Despite the car being brand new and under warranty, the service experience has been a total nightmare. I booked two separate appointments, explicitly stating the reason for the visit both times. Both appointments were confirmed. However, upon arrival, I was met with complete incompetence and rude behavior: The "Runaround": I was shuffled from one counter to another with no one taking responsibility. Capacity Excuses: I was told they "didn't have a mechanic" for this specific work that day, yet I observed numerous mechanics working and a steady stream of other vehicles being taken in for service. If you don't have the capacity, why confirm the appointment? The Ultimate Insult: After wasting my time, the staff told me to "go to another dealer" for service. Why wasn’t I told during the sales process that Bill Page Toyota is unable or unwilling to service the cars they sell? It is highly suspicious that as soon as a repair falls under warranty—meaning the dealership can’t charge me a high retail rate—they suddenly lack the "mechanics" to fix it. It is incredibly unprofessional to dismiss a new customer and tell them to seek help elsewhere. If you value your time and expect basic respect after spending tens of thousands of dollars, take your business to a dealership that actually values its customers beyond the initial sale. More

Last weekend, I went to Bill Page Toyota to buy a 2026 Rav 4. From the beginning to the end, Kawg Kim was the most amazing salesperson. It was the most satisfying experience. Thanks to Kwang Kim and Marce Rav 4. From the beginning to the end, Kawg Kim was the most amazing salesperson. It was the most satisfying experience. Thanks to Kwang Kim and Marcello Muttoni. I strongly recommend Bill Page Toyota. More

Excellent customer service, attentive, helpful, and they all went above and beyond! Matt R. got the process started and set up an appt. promptly. He also spent a decent amount of time dealing with car-phone all went above and beyond! Matt R. got the process started and set up an appt. promptly. He also spent a decent amount of time dealing with car-phone set-up issues, but got them sorted! If you have any technical car queries, he's the tech wizard of the group! ^.^ Nadeem J. took care of the car schematics, test drive, and getting all the details sorted out before the big finish. He's easy to talk to, explained all the pros and cons, and was super patient! All in all, totally bombaat!! Last but not least, Marcello M. took care of the last mile, ran through the necessary information in a timely manner, and made the final checks as smooth as possible. Also, he's got an awesome card collection to help pass the time instead of staring at the wall while all the paperwork is sorted. Can't thank them all enough!! Highly highly recommend!! More

My personal experience was a total nightmare. I came in with a preapproval for a specific car. The Mgr spoke with me and never even acknowledge my preapproval. He tells me to feel out another a I came in with a preapproval for a specific car. The Mgr spoke with me and never even acknowledge my preapproval. He tells me to feel out another application he can get me a better rate. Then came back and said that my credit score was in the low 500's and that he could do 16% rate. My credit score is not in the 500's first of all. It didnt matter anyway cause I already had an approval. Honestly he did not want to sale me a luxury car. I knew everything he said was xx. I was just ready to leave cause I wasn't that impressed with the vehicle anyway. So I am glad things turned out the way they did. Its just the fact that he totally was disregarding and every thing I was saying like I didnt know what I was talking about. Don't know what his deal was, I could guess but there is no need. Not worth the time in saying. Just remember to go off of your first instinct when dealing with people. I had a bad vibe immediatley when I got there. More

Hamzah made the entire process of buying my 2026 RAV4 very easy and smooth from start to finish. He was knowledgeable, patient, and took the time to explain every step clearly, which made me feel confide very easy and smooth from start to finish. He was knowledgeable, patient, and took the time to explain every step clearly, which made me feel confident in my decisions. He was always responsive to my questions and ensured that everything was handled efficiently without any pressure. His professionalism and friendly approach made the whole experience stress-free and enjoyable. Overall, it was a great experience, and I truly appreciate his support and dedication. I would highly recommend working with Hamzah to anyone looking to purchase a vehicle. More

I recently purchased a new 2026 Toyota RAV4 from Bill Page Toyota, and I am extremely satisfied with my experience. I would like to sincerely thank Hamza, my Sales Consultant, and Dawit, the Finance O Page Toyota, and I am extremely satisfied with my experience. I would like to sincerely thank Hamza, my Sales Consultant, and Dawit, the Finance Officer, for their outstanding service. Both of you were genuine, friendly, attentive, and incredibly patient throughout the entire process. You took the time to clearly explain every detail, answered all my questions thoroughly, and guided me step by step, ensuring I felt confident and well-informed in making my decision. Honestly, without your professional guidance and support, it would have been much more difficult for me to move forward with the purchase. Your transparency, professionalism, and commitment to customer satisfaction truly made a difference. Once again, thank you, Hamza and Dawit, for your exceptional assistance and for making this such a smooth and positive experience. I truly appreciate your dedication and highly recommend your service to anyone looking to purchase a vehicle. Thanks, Berhanu More