Bill Page Toyota

Sales teams are group of swindler. Be careful when you picking up your new car. Make sure it's the same car you drove and explained. Otherwise, you may pick up down-graded one than y Be careful when you picking up your new car. Make sure it's the same car you drove and explained. Otherwise, you may pick up down-graded one than you supposed to get or have explained. More

I Recently Bought Toyota Hylander Hybrid XLE 2023 From Bill Page Toyota, I am very Delighted by my Sales Consultant Mr Hamzah who made All the Process Smooth and Great Purchase Experience, Thank you Again Bill Page Toyota, I am very Delighted by my Sales Consultant Mr Hamzah who made All the Process Smooth and Great Purchase Experience, Thank you Again Mr Hamzah for your Outstanding Service and Humbleness 🙏 More

Matthew was very helpful navigating the Costco buyers process and reserving a second vehicle when Toyota indicated the Woodland would not be available until for 8 months. Hamzah took care of us the day process and reserving a second vehicle when Toyota indicated the Woodland would not be available until for 8 months. Hamzah took care of us the day we arrived to purchase the RAV4 PHEV SE. He met us in the parking lot, showed us the vehicle, and then got the paperwork process started. Elvis finished the paperwork, showed us extended warranty and repair options but there was no hards sell. The entire process from walking in to driving away took under 2 hours. This is the fastest purchase I’ve ever made (12th time I’ve purchased a car). Thank you all for making the process quick and painless. More

Kwang Kim is a customer service-oriented professional salesperson. I entered the dealership knowing I wanted a Toyota Camry. Mr. Kim listened to my expectations for a new car. There was no pressure to "u salesperson. I entered the dealership knowing I wanted a Toyota Camry. Mr. Kim listened to my expectations for a new car. There was no pressure to "upgrade" to special features that didn't suit my driving needs, but since I didn't want a white, silver, gray, or black car, he checked his computer and found a lovely blue (Ocean Gem) Camry coming in any day. He walked me through the process, and when I picked up my car, he spent the time to show me how the latest dashboard technology worked. My experience with Mr. Kim and Bill Page Toyota was a great experience. I highly recommend both to anyone looking to purchase a Toyota. More

I wish I could give this dealership zero stars. I brought my Toyota Prius V to Bill Page Toyota for a brake actuator replacement and paid nearly $4,500 for the repair. The work took approximatel I brought my Toyota Prius V to Bill Page Toyota for a brake actuator replacement and paid nearly $4,500 for the repair. The work took approximately three weeks to complete. Within two blocks of leaving the dealership, the brake pedal dropped almost to the floor and a brake warning light appeared. I immediately returned the vehicle. Bill Page Toyota kept it for another week, never contacted me with an update, and only after I called was I told that "nothing was wrong" and that the brakes were operating as designed. Unfortunately, the warning light continued to appear, and the braking system still did not feel right. Because I was concerned about the safety of my vehicle, I took it to another authorized Toyota dealership for an independent inspection. The second dealership verified my concerns and documented multiple brake-system fault codes, including issues involving the master reservoir, brake booster pump motor, and low accumulator pressure. Their technician also raised concerns about the previous repair and questioned whether the replacement component installed was a genuine Toyota OEM part. I returned to Bill Page Toyota with this information, but the Service Manager, Tu Phung, continued to insist that nothing was wrong with the vehicle. This is not simply a customer service issue—it involves a critical brake system and vehicle safety. I have filed complaints with Fairfax County Consumer Affairs and Toyota Motor North America and will continue pursuing this matter until it is resolved. I have been a Toyota owner for more than 40 years, and this has been, by far, the most disappointing service experience I have ever had. More

Smooth transition with purchasing a used Toyota Corolla. Sultan the sales consultant was super helpful and made the process smooth as possible. Sultan the sales consultant was super helpful and made the process smooth as possible. More

Bait‑and‑Switch, Criminal Rate Markup, and a Manager Who Threatened to Keep My Deposit I visited Bill Page Toyota (Falls Church, VA) after receiving a low lease quote from Online Sales Rep Taylor K. Arbu Threatened to Keep My Deposit I visited Bill Page Toyota (Falls Church, VA) after receiving a low lease quote from Online Sales Rep Taylor K. Arbuckle. I drove nearly 2 hours from my home based on that low quote. I came in ready to buy, only to discover that Taylor had quoted me for the wrong trim — the one I actually wanted had a slightly higher MSRP. I was immediately passed off to salesman Menelik "Junior" Alemayehu. Before any numbers were discussed, he took me for a test drive — but would not let me leave the parking garage. I drove the truck in circles around the garage. During the drive, he openly admitted he didn't know much about the Tacoma because he "doesn't really sell trucks." After the test drive, Junior disappeared for nearly 20 minutes to run a lease quote. I sat there waiting. When he finally came back, the payment was 1,000 more MSRP. A $1,000 difference in vehicle price does not increase a monthly lease payment by $140. That's not how math works. The difference wasn't the trim — it was the money factor (interest rate) . The original quote used 6% APR ; his quote used 9.5% APR. That's a nearly 60% markup on the interest rate. Pure rate gouging. When I called him on it, he flatly told me he could not negotiate the money factor and would only discuss the vehicle price. I pleaded with him to lower the rate or the price because 9.5% is criminal. His response? He said the discount was "already fair" — at only 4.4% when I had shown him JD Power data proving the average discount is 6%. He then pressured me to choose a vehicle and sign that day, telling me the truck wouldn't last. When I asked about a deposit to reserve it, he asked for $1,000. I asked if the price would be guaranteed if I gave them the deposit. He admitted the price was NOT guaranteed and could increase by the time the truck arrived in a month. I asked him to put in writing that my deposit would be refundable if we couldn't agree on a final price. His response? "A handshake will have to do." He then said: "It would be unethical if I kept your deposit and the price increased that much in a month." — which tells you everything. He knew the price could change, he knew he'd keep my money anyway, and he said it out loud like that made it okay. At that point, he called his manager, Diego Garcia, to see if the dealership would agree to a refundable deposit if the price drastically increased in a month. Diego got on the phone and — in front of me — said: "No, I will gladly keep his money and just sell the car to someone else if he doesn't want it." I stood up, told him this was unacceptable, and walked out. The next day, I received a canned email from Diego Garcia asking if he had "done something to offend me." The audacity is staggering. To be clear: I did NOT give them my $1,000. But the fact that they tried to pressure me into a non‑refundable deposit while refusing to guarantee the price — all while marking up the interest rate by nearly 60% — tells you everything you need to know about how this dealership treats customers. For comparison: Every other Toyota dealership I contacted offers fully refundable deposits and guarantees the negotiated price when you place a deposit. Bill Page Toyota is the only one that refuses to guarantee the price and threatens to keep your money if you walk away. That alone should tell you where to take your business. Do not trust Bill Page Toyota with your money. Get everything in writing. And if Taylor Arbuckle, Menelik Alemayehu, or Diego Garcia are your contacts - run! More

took to the dealership my Toyota 2018 Camry with "engine light on issue " for 4 times in 12 months. Each time with new diagnosis and new charges, total nearly $4000. I felt the mechanics were working ind light on issue " for 4 times in 12 months. Each time with new diagnosis and new charges, total nearly $4000. I felt the mechanics were working independently and not coordinating the service history of the car. More

I know this is hard to believe but my experience purchasing a new 26 BZ from Bill Page Toyota was a great experience. Can’t say that’s true about any other cars I purchased over the years. I though purchasing a new 26 BZ from Bill Page Toyota was a great experience. Can’t say that’s true about any other cars I purchased over the years. I thought the deal was fair and the trade in value was exactly what I expected. The entire sales team was a pleasure to work with. Especially my sales guy Sultan, he made the process very smooth from start to finish. Also thank you Dawit Alemayehu (finance) he’s great to work with too. More

Exceptional at Selling, Abysmal at Servicing – Avoid This Service Center I purchased a brand-new RAV4 from Bill Page Toyota just one month ago. Almost immediately, the vehicle began making a concerning no Service Center I purchased a brand-new RAV4 from Bill Page Toyota just one month ago. Almost immediately, the vehicle began making a concerning noise from the brakes. Despite the car being brand new and under warranty, the service experience has been a total nightmare. I booked two separate appointments, explicitly stating the reason for the visit both times. Both appointments were confirmed. However, upon arrival, I was met with complete incompetence and rude behavior: The "Runaround": I was shuffled from one counter to another with no one taking responsibility. Capacity Excuses: I was told they "didn't have a mechanic" for this specific work that day, yet I observed numerous mechanics working and a steady stream of other vehicles being taken in for service. If you don't have the capacity, why confirm the appointment? The Ultimate Insult: After wasting my time, the staff told me to "go to another dealer" for service. Why wasn’t I told during the sales process that Bill Page Toyota is unable or unwilling to service the cars they sell? It is highly suspicious that as soon as a repair falls under warranty—meaning the dealership can’t charge me a high retail rate—they suddenly lack the "mechanics" to fix it. It is incredibly unprofessional to dismiss a new customer and tell them to seek help elsewhere. If you value your time and expect basic respect after spending tens of thousands of dollars, take your business to a dealership that actually values its customers beyond the initial sale. More