Bill Penney Toyota

Big shout out to Toby Davis. He took great care of us. Great attitude, cool and not pushy. Toby was very patient, attentive, broke down all details, helped with the set ups, ect. He took great care of us. Great attitude, cool and not pushy. Toby was very patient, attentive, broke down all details, helped with the set ups, ect. Thank you so very much Toby for all your service!! 10/10. Sincerely, Charity S. More

I am shopping for a new vehicle and stopped by Bill Penny Toyota and spoke to Nathan and he was wonderful to work with. I am just now starting looking into vehicles and he was very patient and not pushy whic Toyota and spoke to Nathan and he was wonderful to work with. I am just now starting looking into vehicles and he was very patient and not pushy which I can appreciate that because a lot of places don't give you time to think things through and can be pushy but not Nathan!! I explained I was looking around and wanted to make the best decision and in the end I believe I will definitely be going back to purchase from him just because you can tell he cares about his customers and takes the time to help you!! 10/10 experience!! More

I have been a customer of Bill Penny Toyota for a couple of years now and the #1 salesman I will always use is Nathan Pinkerton of years now and the #1 salesman I will always use is Nathan Pinkerton More

Worked with Nathan and there isn't anyone else there that I would rather deal with from now on! I would rather deal with from now on! More

had a great experience buying a car from Robert Pears. we told him our parameters, and he delivered. My mom is really Happy with her Mitsubishi Mirage we told him our parameters, and he delivered. My mom is really Happy with her Mitsubishi Mirage More

Took my Venza in for servicing. It took 2 days to get the car serviced- oil change and new battery. They do not communicate. Charged me $389 for a lifetime battery on a car that is It took 2 days to get the car serviced- oil change and new battery. They do not communicate. Charged me $389 for a lifetime battery on a car that is already 11 years old. Never called to see if I wanted a lifetime battery. Also they gouge their customers. They charged me $8.80 to keep my vehicle records. They call it an electronic filing fee. What the xxxx? I keep my own records for free. The Service rep said "it's an extra fee that goes to Bill Pinney to hold the vehicle records." What kind of highway robbery is this? Will be looking for a new place to get the car serviced. More

EPIC SERVICE FAIL Bought a CERTIFIED USED 2022 Highlander from Bill Penney at the beginning of March. Getting close to 2 months now the entire entertainment screen has been BLANK. All I get i Highlander from Bill Penney at the beginning of March. Getting close to 2 months now the entire entertainment screen has been BLANK. All I get is 'part is on order no ETA'. Basically telling me to go away - they'll get around it when they feel like. Good thing I paid a premium for a CERTIFIED vehicle with a 12 month bumper to bumper warranty. Problem is if they don't stand by the warranty its worthless. Already been in twice - 1st time it was 10 hours for them to send me a 10 second video that basically said 'yep it doesn't work'. Ordered part which I had to call them to find out if it arrived since they didn't bother to call me. Set up 2nd appointment for 8:15am. Arrived, they knew what had to be done so I I waited on the car. At 3:30pm - more than 7 hours later I'm getting impatient so I inquired why a 2 hour fix (I looked it up) took so long. They talked to the service department and they HADN'T EVEN OPENED THE VEHICLE UP YET!!!! Why take a 8:15am appointment if you aren't going to get to it until 4pm? Turns out the part wasn't the fix and after 10 hours got sent home and I'm still waiting on yet another part which they can't seem to source. Before the fix I could at least try use the android auto through the car speakers but them attempting to fix it they broke that too. Can't say I'm impressed by how any of this has been handled. Every time I get in the car its aggravates me that can't use the screen to change climate, GPS, or any of the other tons of things this seems to have complete control over. More

We are customers of Bill Penney and have been for several years now but on today we experienced one of the worst services ever. Almost a year ago we purchased a TRD Tundra so you know how much they cost years now but on today we experienced one of the worst services ever. Almost a year ago we purchased a TRD Tundra so you know how much they cost and came in this past weekend for service and mentioned we noticed and issue with the brakes. The service department checked them and agree there was an issue and said they would be covered under warranty. Received a call on Monday that the parts were in scheduled an appointment to come in on Thursday and now we are here. Ok pulled in before our appointment time and was told it would be sometime no more than two hours. At 12:50 our sweat service lady came and said we have a bit of a problem. Ok what??? They ordered the wrong parts and just ordered the right one so it’s gonna take them 45 minutes to get here and then another hour and forty-five minutes for repair. Wait What?? So you called us on Monday said the right parts were in, scheduled an appointment for Thursday to have us come in sit for about 3 hours to say the parts were wrong. Really yall played in our face which does not sit well with me and now moving forward Toyota Service has damaged its reputation in my eyes and the eyes of the ones that ask for a review! More

I found a beautiful new Prius with the help of Germaine Calmes. He was so easy to deal with and answered all my questions giving me useful advice. He even stuck with me after the sale to get some matters Calmes. He was so easy to deal with and answered all my questions giving me useful advice. He even stuck with me after the sale to get some matters cleared up. It was a very pleasant experience! More