Bill Penney Toyota

I had an AWESOME experience with Bill Penney with purchasing my new car. From start to finish the process was smooth, stress free, and professional. Kris was absolutely amazing to work with- knowledg purchasing my new car. From start to finish the process was smooth, stress free, and professional. Kris was absolutely amazing to work with- knowledge, patience, and genuinely helpful. He took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable and confident with my purchase. I never felt rushed or pressured which made the experience even better. If you’re looking for a dealership that values customer service and a salesperson that who truly cares, I highly recommend Bill Penney Toyota Huntsville and ask for Kris. I’m extremely happy with my new car and overall experience! More

This review is not specifically about Bill Penny. It is mostly about Toyota. The radio went out in my 2025, yes 2025 Camry back in August and the radio is still on back order. They are still selling It is mostly about Toyota. The radio went out in my 2025, yes 2025 Camry back in August and the radio is still on back order. They are still selling Camry’s so they have radios. Service after the sell is really horrible. From the same token, Bill Penny could also take one out of a new car so a customer could have a radio. Last Toyota for me. More

I had a wonderful experience with Bill Penney Toyota in Huntsville this week when purchasing two vehicles. From the top down, Zack Penney, Tim Bunch, Mario (Sales Manager), and Cheryl Arcand were the VERY Huntsville this week when purchasing two vehicles. From the top down, Zack Penney, Tim Bunch, Mario (Sales Manager), and Cheryl Arcand were the VERY best and made this process very easy. We appreciated Cheryl's experience and professionalism when selling us our vehicles and she made sure that we purchased what we wanted and ensured we were treated fairly. I will 100% do business again with Cheryl and the entire team at Bill Penney Toyota and thank you for making our car buying easy and fun! Thank you and Merry Christmas. More

I had the absolute worst experience at Bill Penney Toyota this morning. I arrived at the time of my appointment. I waited in the drive thru to be checked in for ~15 mins. Other cars were moving forward and g this morning. I arrived at the time of my appointment. I waited in the drive thru to be checked in for ~15 mins. Other cars were moving forward and going around me after immediately being acknowledged and checked in. I asked to see the manager (Kristopher Martin). There was no concern for my issue, no assistance provided, and no apologies . He instantly gave the excuse that the service advisor was on the phone. We went back and forth and I understood why customer service is awful at this location. It trickles from the top down. I left without being serviced. Customer service rule #1 is to take ownership of the issue . Customer service rule # 2 is to solve the issue . I see no reason he could'nt have offered to assist. I've had other issues at this dealer. Unfortunately, they are the only Toyota dealer in the city. I see from the reviews , this is an on going customer service problem. They've lost me as a customer and I have been using this dealership for about 10 years. More

On Monday, Nov. 5, I took my 2018 RAV4 in for a battery after having to jump it theee times over the weekend. I have a lifetime Toyota warranty from the dealership i 5, I took my 2018 RAV4 in for a battery after having to jump it theee times over the weekend. I have a lifetime Toyota warranty from the dealership in Florida where I bought the car. They had put me off when the battery died in July saying it was fine. I had an appointment but went early since the car had to keep being jumped. 2 hours later, no news so I asked the rep Richard and he said it failed the test but they didn’t have a battery!!!! He said maybe in an hour they’d get one. And hour passed and no news. Asked again…no batter till the next day at four. Left the car. Next day, they got the battery at 4:00 but no tech could install it. Finally the third day the battery was installed. The Decatur dealership had the battery available the whole time, I came to find out. After two frustrating experiences with Bill Penney, I will not be back! I had great Toyota service at my Daytona Beach dealership. I hope I’ll find Decatur to be better! More

My family received exceptionally professional care from Master Salesman Vernon Mason! I will recommend him to everyone that I know. He was patient and very knowledgeable about the inventory and the safety Master Salesman Vernon Mason! I will recommend him to everyone that I know. He was patient and very knowledgeable about the inventory and the safety details and technical details of every vehicle we looked at as we searched for the right car for our 16-year-old. The used vehicle we chose was in wonderful condition, inside and out. The service center was wonderful as they explained all of our options that we received with the warranty we added, as well. We asked Finance a LOT of questions and felt comfortable with all that was explained. This dealership can be trusted! And Vernon Mason will always have our business. More

Made appointment to have battery replaced in Tundra. Still sitting in waiting area after 1-1/2 hours. Texted the rep. Was told the technician is checking the battery now. I had an appointment, so wh Still sitting in waiting area after 1-1/2 hours. Texted the rep. Was told the technician is checking the battery now. I had an appointment, so why so long to just now be checking the battery? I would expect to wait as a walk-in, but not with an appointment! Unsatisfactory! Step it up Bill Penney!!! Still waiting…. Update: After this review was written while sitting in the waiting area, I very quickly was approached by the Assistant Service Manager, Ms. Briana Hall, to ask if I could come back to her office to discuss my issue. (These reviews do get looked at, apparently.) I went back to her office and told her that I thought it was unsatisfactory to have to wait so long for a simple battery replacement when I had a confirmed appoint for service. She explained to me that my appointment time was not the time for the service to start, but was the time to begin the check-in process. That simply puts a person in the queue to be serviced by a technician when they get around to it. (This is the same process one experiences when going to your local physician, I guess.) I told her that I did not appreciate having to wait over two hours to simply have a battery exchanged in the vehicle. Ms. Hall asked that if she removed the install labor fee, install kit fee, and core charge (I wanted to keep the old battery for my travel trailer), would I go on to Dealer Rater and remove the bad review. I told her that I would not remove it, but that I would update it with the details above and upgrade the rating. I also told her that most of the customers in the waiting area are also having to wait unreasonable times and that the process needs to be improved from a customer experience perspective. Everyone's time is valuable and should not be wasted! So with that, I will upgrade the rating from one star, to two stars. I appreciated the prompt response by the service department manager to address my concern, but I feel that the bad online review should not have been necessary if the efficiency of the service process was the focus. Maybe my experience at Bill Penney is the same as other have at other dealerships, but I may try another location in the future. Many voices bring about change. Let yours be heard! More

Big shout out to Toby Davis. He took great care of us. Great attitude, cool and not pushy. Toby was very patient, attentive, broke down all details, helped with the set ups, ect. He took great care of us. Great attitude, cool and not pushy. Toby was very patient, attentive, broke down all details, helped with the set ups, ect. Thank you so very much Toby for all your service!! 10/10. Sincerely, Charity S. More

had a great experience buying a car from Robert Pears. we told him our parameters, and he delivered. My mom is really Happy with her Mitsubishi Mirage we told him our parameters, and he delivered. My mom is really Happy with her Mitsubishi Mirage More

Took my Venza in for servicing. It took 2 days to get the car serviced- oil change and new battery. They do not communicate. Charged me $389 for a lifetime battery on a car that is It took 2 days to get the car serviced- oil change and new battery. They do not communicate. Charged me $389 for a lifetime battery on a car that is already 11 years old. Never called to see if I wanted a lifetime battery. Also they gouge their customers. They charged me $8.80 to keep my vehicle records. They call it an electronic filing fee. What the xxxx? I keep my own records for free. The Service rep said "it's an extra fee that goes to Bill Pinney to hold the vehicle records." What kind of highway robbery is this? Will be looking for a new place to get the car serviced. More