Bill Penney Toyota

My experience was great and I had an amazing salesman called Alex from Bulgaria and he was very professional and got us a great deal quickly. called Alex from Bulgaria and he was very professional and got us a great deal quickly. More

Karissa was very knowledgeable and shared a lot more about the new 2026 RAV4 than other dealerships I'd called. Although she promised me the car on a particular date, only later did I find out "Toyota p about the new 2026 RAV4 than other dealerships I'd called. Although she promised me the car on a particular date, only later did I find out "Toyota production has delayed it one month." OK...On a more positive note, Karissa actually delivered the car to me out-of-state, a 1.5 hour drive, as I did not have a car! Thank you;) Karissa took her time and went over everything about the car and setup the CarPlay, GPS, etc. She was always responsive and quick to reply, via text. I did not give a 5-star review only because this is about the overall dealership. So resulting from my interactions with their Finance Department, I would highly recommend the salesperson, Karissa, but warn "Buyer Be Ware" and be sure to know your financing options (with other Lenders , also) prior to speaking with that department! I'll say no more... Thank you, Karissa, for going above and beyond!! I do love the car;) More

Extended warranty nightmare continues. I’m now trying to cancel the purchase of two extended warranties never used and found out that one was never submitted. Hopefully they will give I’m now trying to cancel the purchase of two extended warranties never used and found out that one was never submitted. Hopefully they will give me a complete refund. More

Zach Taylor was my salesman, and I honestly couldn’t have asked for a better. He was very attentive and patient. Incredibly funny too, he made a tedious task seem like a breeze. He helped me reach my desired asked for a better. He was very attentive and patient. Incredibly funny too, he made a tedious task seem like a breeze. He helped me reach my desired monthly payment with the features I was looking for in a car. I would definitely recommend him. More

I had an AWESOME experience with Bill Penney with purchasing my new car. From start to finish the process was smooth, stress free, and professional. Kris was absolutely amazing to work with- knowledg purchasing my new car. From start to finish the process was smooth, stress free, and professional. Kris was absolutely amazing to work with- knowledge, patience, and genuinely helpful. He took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable and confident with my purchase. I never felt rushed or pressured which made the experience even better. If you’re looking for a dealership that values customer service and a salesperson that who truly cares, I highly recommend Bill Penney Toyota Huntsville and ask for Kris. I’m extremely happy with my new car and overall experience! More

This review is not specifically about Bill Penny. It is mostly about Toyota. The radio went out in my 2025, yes 2025 Camry back in August and the radio is still on back order. They are still selling It is mostly about Toyota. The radio went out in my 2025, yes 2025 Camry back in August and the radio is still on back order. They are still selling Camry’s so they have radios. Service after the sell is really horrible. From the same token, Bill Penny could also take one out of a new car so a customer could have a radio. Last Toyota for me. More

I had a wonderful experience with Bill Penney Toyota in Huntsville this week when purchasing two vehicles. From the top down, Zack Penney, Tim Bunch, Mario (Sales Manager), and Cheryl Arcand were the VERY Huntsville this week when purchasing two vehicles. From the top down, Zack Penney, Tim Bunch, Mario (Sales Manager), and Cheryl Arcand were the VERY best and made this process very easy. We appreciated Cheryl's experience and professionalism when selling us our vehicles and she made sure that we purchased what we wanted and ensured we were treated fairly. I will 100% do business again with Cheryl and the entire team at Bill Penney Toyota and thank you for making our car buying easy and fun! Thank you and Merry Christmas. More

I had the absolute worst experience at Bill Penney Toyota this morning. I arrived at the time of my appointment. I waited in the drive thru to be checked in for ~15 mins. Other cars were moving forward and g this morning. I arrived at the time of my appointment. I waited in the drive thru to be checked in for ~15 mins. Other cars were moving forward and going around me after immediately being acknowledged and checked in. I asked to see the manager (Kristopher Martin). There was no concern for my issue, no assistance provided, and no apologies . He instantly gave the excuse that the service advisor was on the phone. We went back and forth and I understood why customer service is awful at this location. It trickles from the top down. I left without being serviced. Customer service rule #1 is to take ownership of the issue . Customer service rule # 2 is to solve the issue . I see no reason he could'nt have offered to assist. I've had other issues at this dealer. Unfortunately, they are the only Toyota dealer in the city. I see from the reviews , this is an on going customer service problem. They've lost me as a customer and I have been using this dealership for about 10 years. More

On Monday, Nov. 5, I took my 2018 RAV4 in for a battery after having to jump it theee times over the weekend. I have a lifetime Toyota warranty from the dealership i 5, I took my 2018 RAV4 in for a battery after having to jump it theee times over the weekend. I have a lifetime Toyota warranty from the dealership in Florida where I bought the car. They had put me off when the battery died in July saying it was fine. I had an appointment but went early since the car had to keep being jumped. 2 hours later, no news so I asked the rep Richard and he said it failed the test but they didn’t have a battery!!!! He said maybe in an hour they’d get one. And hour passed and no news. Asked again…no batter till the next day at four. Left the car. Next day, they got the battery at 4:00 but no tech could install it. Finally the third day the battery was installed. The Decatur dealership had the battery available the whole time, I came to find out. After two frustrating experiences with Bill Penney, I will not be back! I had great Toyota service at my Daytona Beach dealership. I hope I’ll find Decatur to be better! More