Bill Penney Toyota

I have worked with Marvin before and he was a great person to work with person to work with More

I was very pleased with the service provided by this dealership to repair my truck. The service rep was very helpful and kept me informed of the repair status throughout the entire process. dealership to repair my truck. The service rep was very helpful and kept me informed of the repair status throughout the entire process. More

Conner Grinstead at Bill Penney Service Department is always great! He gets us in and out of the Service Department as soon as possible and he is always available to answer any questions that we might ha always great! He gets us in and out of the Service Department as soon as possible and he is always available to answer any questions that we might have in reference to our service More

stated issue. was told $8-900 Price came nack at over $1100. no prior update on change. asked to see old water pump- they forgot. asked for uber rode to work 2x was told $8-900 Price came nack at over $1100. no prior update on change. asked to see old water pump- they forgot. asked for uber rode to work 2x both drivers unable to get me ti work area. Had boss pick me up. asked for ride back from work was told they were busy & had a problem getting me s ride. i gave up & went around work area to see who could take me. Replacement appears to be fine. Appreciated the n o charge light bulb change. Asked for obd data read out - not available - at $189.00 for charge to scan believe i should have been provided with more data. Told of battery replacement - $400+ seemed high.. not sur about going back More

I wanted to take a moment to thank three exceptional employees in the service department that were thorough, patient, compassionate, kind, and truly listened to the issue. Joe Martin kindly helped me m employees in the service department that were thorough, patient, compassionate, kind, and truly listened to the issue. Joe Martin kindly helped me multiple times even though I was not his "assigned" customer, Jessica Neveau demonstrated professionalism with a listening ear and did everything she could to resolve the issue, and Kris Martin for taking time out of his busy schedule to doublecheck everything and settle the issue and make me a happy customer! All three of these people made me feel like I mattered. I am very grateful for them. They are a true asset to Bill Penney Toyota. More

Dealership was fine. People were friendly but I had an 8:45 appointment for oil change and tire rotation and did not get out of there until 11:30! Why make an appointment People were friendly but I had an 8:45 appointment for oil change and tire rotation and did not get out of there until 11:30! Why make an appointment? More

Conner,(service advisor) is a nice person who shows respect,,pride,and accountable for vehicle repairs/ serviced at Bill Penney would choose Mr. Conner ,with vehicle to be in good standing at servic respect,,pride,and accountable for vehicle repairs/ serviced at Bill Penney would choose Mr. Conner ,with vehicle to be in good standing at service department More

30k check went ok . Oil change and tire rotation done well. Optional services were discussed, but were only offered in a package price of 637 dollars which we declined Oil change and tire rotation done well. Optional services were discussed, but were only offered in a package price of 637 dollars which we declined because of a lack of detailed information on explanation. I was satisfied with the work done, More

Excellent service Would recommend to anyone looking for a new home for their maintenance needs a new home for their maintenance needs More

Israel Raybon, was my salesman. His professionalism and attentive approach was evident from our initial interactions, making the car buying process smooth and pleasant. Furthermore, His professionalism and attentive approach was evident from our initial interactions, making the car buying process smooth and pleasant. Furthermore, when a minor concern arose with the vehicle post purchase, Israel addressed it within a few days. However, I also felt impressed to share my experience with the finance guy, Bryan Bastow. During our discussion regarding financial options, we felt persistent inclination on his part to upsell various products without fully addressing specific questions or financial variations. Regrettably, when we expressed hesitation or when we declined certain offerings, brian’s demeanor visibly shifted, appearing increasingly frustrated and at times, unaccommodating with each rejection. This created an uncomfortable and pressured atmosphere during a critical stage in our purchase, which significantly detracted from an otherwise positive experience. A+ for Israel. Not so good for Bryan. Perhaps better training on how to empathize with the customer would be beneficial. More