Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Penney Toyota
Huntsville, AL
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 821 reviews
August 12, 2026
Took my 4 runner in. .. they had me waiting 4 hours when I found out they had not begun to work on it...no more high priced service payments from me and time wasted ...f%$ .. they had me waiting 4 hours when I found out they had not begun to work on it...no more high priced service payments from me and time wasted ...f%$! BILL PENNY More
by brentdooley123
Employees Worked With
Kristopher Martin
July 30, 2026
Another outstanding experience getting my 4Runner and MR2 Spyder serviced. Special shoutout to my Service writer Briana Hall !! She is very knowledgeable and a great communicator that helped me navigate the Spyder serviced. Special shoutout to my Service writer Briana Hall !! She is very knowledgeable and a great communicator that helped me navigate the required services these classic vehicles needed! I be back for more of that professional and skilled service from the Technicians that performed the work! More
by Dano
Employees Worked With
Kristopher Martin
July 19, 2026
Tyler Long is the best service representative and always attentive to service requirements. The service department and mechanics have kept my 2015 Toyota Camry in excellent condition. This service area does attentive to service requirements. The service department and mechanics have kept my 2015 Toyota Camry in excellent condition. This service area doesn’t cheat, is knowledgeable and has provided excellent and economical answers to fix any my issues. More
by AG
Employees Worked With
Tyler Long
June 19, 2026
have to share about the experience i had with this dealership. I went to purchase a used tocoma and did so had a pretty decent experience until we were ready to wrap things up. During the process of u dealership. I went to purchase a used tocoma and did so had a pretty decent experience until we were ready to wrap things up. During the process of use purchasing the truck we ask Zish the sales person if we were getting two sets of keys and was told yeas. When we were getting ready to live we were told we were only getting one key and they would work on the other. Went in today and was told its not there responsibility I could purchase one for 450 dollars at the parts desk. Very upsetting to be lied to just to make a sale and to de treated like a child by the sales manager was pretty crappie. I would not recommend this place if your looking for a new vehicle. Ones you sine the paperwork you become a dog if you ask them to hold up there side of things. This was a 50k used truck and I had know problem at holding up my bargain with my ride I traded in. Never again will I be returning until they decide to do things right. Also ask Tim the Business manager as well. More
by christopherm0789
Employees Worked With
ZISH, Hunter Johnson
April 25, 2026
Karissa was very knowledgeable and shared a lot more about the new 2026 RAV4 than other dealerships I'd called. Although she promised me the car on a particular date, only later did I find out "Toyota p about the new 2026 RAV4 than other dealerships I'd called. Although she promised me the car on a particular date, only later did I find out "Toyota production has delayed it one month." OK...On a more positive note, Karissa actually delivered the car to me out-of-state, a 1.5 hour drive, as I did not have a car! Thank you;) Karissa took her time and went over everything about the car and setup the CarPlay, GPS, etc. She was always responsive and quick to reply, via text. I did not give a 5-star review only because this is about the overall dealership. So resulting from my interactions with their Finance Department, I would highly recommend the salesperson, Karissa, but warn "Buyer Be Ware" and be sure to know your financing options (with other Lenders , also) prior to speaking with that department! I'll say no more... Thank you, Karissa, for going above and beyond!! I do love the car;) More
by RAV4review
Employees Worked With
Karissa Jenkins
February 09, 2026
Extended warranty nightmare continues. I’m now trying to cancel the purchase of two extended warranties never used and found out that one was never submitted. Hopefully they will give I’m now trying to cancel the purchase of two extended warranties never used and found out that one was never submitted. Hopefully they will give me a complete refund. More
by williamtmunger
Employees Worked With
Nanie Tovar, Hunter Johnson
January 29, 2026
Zach Taylor was my salesman, and I honestly couldn’t have asked for a better. He was very attentive and patient. Incredibly funny too, he made a tedious task seem like a breeze. He helped me reach my desired asked for a better. He was very attentive and patient. Incredibly funny too, he made a tedious task seem like a breeze. He helped me reach my desired monthly payment with the features I was looking for in a car. I would definitely recommend him. More
by kzugey
Employees Worked With
Zach Taylor
December 31, 2025
I had an AWESOME experience with Bill Penney with purchasing my new car. From start to finish the process was smooth, stress free, and professional. Kris was absolutely amazing to work with- knowledg purchasing my new car. From start to finish the process was smooth, stress free, and professional. Kris was absolutely amazing to work with- knowledge, patience, and genuinely helpful. He took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable and confident with my purchase. I never felt rushed or pressured which made the experience even better. If you’re looking for a dealership that values customer service and a salesperson that who truly cares, I highly recommend Bill Penney Toyota Huntsville and ask for Kris. I’m extremely happy with my new car and overall experience! More
by templefarevesa
Employees Worked With
Kris Ebbert
