Bill Penney Toyota - Service Center

Parts department Every time I come in Mike Taylor always makes sure I get everything I need. Mike is always friendly with a smile on his face. Every time I come in Mike Taylor always makes sure I get everything I need. Mike is always friendly with a smile on his face. More

Service department is incompetent I left a job there which was supposed to take about 2 hours. At the close of business, the job was apparently still not done and the service advisor I I left a job there which was supposed to take about 2 hours. At the close of business, the job was apparently still not done and the service advisor I dealt with was unavailable. I called the next day at mid-morning and the advisor was going to be unavailable all day, plus there was no record of my job, no ticket, no nothing. Another service advisor offered to try and help and called me late afternoon to tell me my job was ready. When I got there, it was in fact not my job that was ready but someone else's. I called the next morning and the original service advisor had found my job and got it done. When picking it up I noted that the price was double the original quote but at that point I didnt care I wanted out of there, and I told him that he and his department were incompetent. At that point he decided that he needed to come around the counter and seemed as if he were wanting to fight, but his co-workers intervened, yet he followed me to my car. I suggested that he was going to say or do something he should get on with it but now I was being loud and the service manager came over and sent the wold advisor back to his desk. The manager didnt care what the argument was about, only that I was making noise in hsi service lane. This is the best that Toyota can offer in Huntsville, I have had no problems going to other nearby Toyota dealers for parts and service. More

2011 Toyota Avalon oil and filter change. Vehicle returned with grease or oil stains on driver side. Fluid levels not topped off as the customer report stated/written. I inspected my vehicle p Vehicle returned with grease or oil stains on driver side. Fluid levels not topped off as the customer report stated/written. I inspected my vehicle prior to leaving. Multiple point inspection did not happen. I showed the service advisor manager my reservoirs of different fluid levels . Battery terminals and post not cleaned of acid or corrosion build up! I'm retired from the Armed Forces. We detect and correct. I was 100percent dissatisfied. Check your vehicle as best you can before departing, I'm glad my visit was not for major service! Good luck Customers on this un trusted service department. That was my first visit. Service advisor name is Matt Hache. My vehicle is a 2011 Avalon less than 75000miles. More

Lack of communication I called the service department at 7am about a flat tire. My car arrived at around 830am, but since I was not there (still at home), they serviced peo I called the service department at 7am about a flat tire. My car arrived at around 830am, but since I was not there (still at home), they serviced people already waiting. The call center told me I would have a 9:30 appt and it should take about an hour. The shuttle picked me up at 10:30. I arrived at 11am. They didn't start on my car until few mins before 11. Long wait More

Service department horrible ! I had taken my 2015 Tacoma in for an oil chang and tire rotation . It took 2 hours ! The next day I find a empty quart of oil wedged in between my bel I had taken my 2015 Tacoma in for an oil chang and tire rotation . It took 2 hours ! The next day I find a empty quart of oil wedged in between my belt and pull of the alternator and oil all over the motor from where the belt and pull cut in to the oil container ! Pissed More