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Bill Pierre Chevrolet
Seattle, WA
218 Reviews
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Showing 218 reviews
March 07, 2011
I was recently in the market for a new Chevy camaro and proceeded to look at car dealerships from Vancouver to Bellingham, Wa. I have previously purchased a number of new cars and knew that homework was go proceeded to look at car dealerships from Vancouver to Bellingham, Wa. I have previously purchased a number of new cars and knew that homework was going to be needed. During this 2 week research I came across some of the most professional and courteous dealerships but also what was perhaps the most deceiving and underhanded dealership that I have ever encountered. First let me say that though Lee Johnson Chevrolet in Kirkland had one of the smaller inventories of those I looked at, they were by far the most even handed and courteous. Additionally, the sales manager, Randy Jorgenson treated me with sensitivity as a customer and was very sincere. I have been involved in the area of customer service for over 20 years and rarely do I observe this kind of honest professionalism and sincerity in the auto sales industry. It just isn’t there. On the other hand, my experience with Bill Pierre Ford and Chevrolet was the complete opposite and as someone that sometimes teaches customer service, I can say matter of factly that I will use their underhanded approach as an example of how to ruin your reputation as a customer service provider. The first sales person I worked with was kind enough and was trying to be helpful (trying to get a sale) but was very slow to back up what he said he was going to do. I was looking for a specific model, color, etc and he was searching for various options in financing one of their vehicles. After not receiving a response to my voice mails overnight, I called the phone number that was identified on the Bill Pierre web page. I explained my situation to the person that answered and he immediately said that the sales person I was working with was new to their dealership and was also old. Hmmm…He then said he could get me better financing, a better trade in value and the car I wanted. He then transferred me over to the person that was supposed to be the Finance Director, which was sales person number 3. He then asked me to come down and to bring my check book. When I arrived, the terms that were proposed by the so called Director were different than the terms I was given over the phone. Not too surprised I guess. While I was there, I finally heard back from the first sales person who explained that the director could not get better terms than he could and that they were back dooring him. I passed this along to the finance director who also explained that this sales person was new and could not get the terms that he could. Keep in mind, that all of these sales folks work under the name of the Bill Pierre dealership. The director finally gave me his best proposal that wasn’t any where close to what was previously “quoted”. I could have walked at this point but decided to call back the original sales person at his request. He now placed me on the phone with the Bill Peirre dealership General Manager, Steve Casino. Sales person number 4. Steve explained to me that I went around them by going to their sister dealership across the street. I explained that I didn’t hear back from his sales person and called the number that was identified on the Bill Pierre web page. They told me that they could get me a better deal and all I knew is that I called the number that was identified as a contact number for Bill Pierre and I only made that call because I never heard back from his sales person to begin with. So now, the general manager tells me he wants to help me get a deal on the car I wanted to buy at Lee Johnson Chevrolet. They would transfer it over immediately. After a long conversation, he tells me that he cannot make money on a car if he sells it to me at the price I am offering. I explain that my price is the one I was quoted by his sales department. He again tries to explain that they are a different part of Bill Pierre and that I should consider purchasing a V6 model camaro instead of the V8 I was seeking. That my price range would fit in that market and that because of my credit history ????, that’s the best I could possibly expect. At this point we ended the conversation. After thinking it over, I e-mailed the general manager and asked what he could do for me if I chose a V6 camaro. Now all of a sudden, he cannot make the deal and needs more for the V6 model. His quote comes in significantly higher. I reply how disappointed I was and that he now had 30 minutes to give me the offer he originally provided or I walk. From here, I immediately went over to Lee Johnson Chevrolet to purchase the car directly on that day or not at all. Sure enough, after we come to an easy and quick agreement, I find out that the Bill Pierre General Manager, Steve Casino called the Lee Johnson sales person I was working with and told him the exact quote he had just offered me. What kind of business approach is this? This is a long story but you need to know what you are getting into if you choose to conduct business with Bill Pierre Chevrolet. Again, I was treated with respect, sensitivity and professionalism at Lee Johnson Chevrolet. From the sales person, Kenny Washington to the General Manager, Randy Jorgenson. At the end of the day, I would rather pay more for a purchase from an honest dealership that works from integrity rather than from one that works in the fashion mentioned. I am honestly surprised that Bill Pierre Ford and Chevrolet is still in business. Pretty incredible. Lastly, I have since received comments about the car and by coincidence; one person was a former employee of Bill Pierre and told me how shady this dealership was. Another person told me of his bad experience with Bill Pierre as well. More
by Lloyd Neal
Employees Worked With
Steve Casino
Helpful February 02, 2011
Everyone in the dealership was very welcoming. Mike was very professional and helped me understand a lot more about financing a car. I also enjoyed how everyone treated me as "family" and I felt very happy very professional and helped me understand a lot more about financing a car. I also enjoyed how everyone treated me as "family" and I felt very happy with the deal and car I got. Customer service was great because I felt very assured and the dealers made me feel that there was nothing to worry about. I don't regret going to this dealership because the overall service and experience was phenomenal. More
by thekeelyspeaks
Employees Worked With
Michael Ray Thornton, Frank
January 13, 2011
I was planning to buy a car in Idaho, but last minute decided to see if I could get the same car/price locally. I went in knowing exactly which car I wanted and how much I was going to pay and what my decided to see if I could get the same car/price locally. I went in knowing exactly which car I wanted and how much I was going to pay and what my trade in was worth. No hassle or haggling, out the door in a few hours with a new Tahoe. Ray, Darnell and Theo were good to work with. Lesson: "Do your homework and shop around." We've dealt with Bellevue Chev, Issaquah Chev in the past. Bill Pierre Chev was a far better experience--comparable to Dave Smith. More
by LisaA
Employees Worked With
Ray, Darnell, Theo, Theodore Huger, Darnell Keith
August 27, 2010
Made appt.w/ Steve Chan to test drive "advertised" 08 Ranger P/U 24K mi.. Made offer 2 buy @$12,095 as advertised. Steve took application and asked Mgr. who would not sell due to "Mistaken price on Craig Ranger P/U 24K mi.. Made offer 2 buy @$12,095 as advertised. Steve took application and asked Mgr. who would not sell due to "Mistaken price on Craigs list,happens all the time,not responsible" when asked why and told them we were unhappy. My son offered $2,500 more and still he would not budge. We walked away very unhappy. What is this, bait and switch? They did not even offer alternatives. He finally said he would only sell at his cost for $15 something. When offered $14.5K he refused. Never again! Advertised price was $12,095.00. I will Contact State attorney general office, seek counsel, write blogs, facebook, newspaper,BBB,all others to tell of unscrupulous or false advertising to see if this is a single occurrence or frequent in nature. WATCH OUT! More
by daltenburg10
Employees Worked With
Steve Chan ( friendly ) ? Andrew ( Steve's mgr. BAD )
August 07, 2010
Great price on a new 2008 Silverado. I did have a Great price on a new 2008 Silverado. I did have a complaint about the timeliness of my extended warranty cancellation refund but it was resolved t Great price on a new 2008 Silverado. I did have a complaint about the timeliness of my extended warranty cancellation refund but it was resolved to my complete satisfaction by Mike Stoner. Chris in the service department was very helpful and matter-of-fact with some aftermarket questions I had. More
by 1houdini
Employees Worked With
Mike Stoner, Frank Facineeli, Paul Young, Val Cummings
January 29, 2010
To all that would think about giving Bill Pierre Ford, or Chevrolet your business I would think twice. They had to be one of the worst dealerships I have ever been too. Told me I had something when in fact t Chevrolet your business I would think twice. They had to be one of the worst dealerships I have ever been too. Told me I had something when in fact they lied, and I went to them with good faith. I am a military member with not very good criedit (which they knew before I came in) and my wife has been medicaly out of work (which they also knew). I was trying to get a smaller car payment to help our financial needs. Anyway the car I was trying to get from them (2008 Pontiac Grand Prix GXP) was $12,000 at the ford dealer, and is now at there Chevy dealer for a nice $21,095? The last time I looked the KBB and the NADA didn't go up, and niether did the economy! Their nice addvertisment about them being transpaiant is quite wrong, except them trying to take another to the cleaners. Also once we had to bring the car back, thier customer service was out the door. I called ahead to let them know I was driving up to them and that it would be about an hour. Asked if they could have my car ready as well? Not only did they not get my car from thier holding lot it took another 10 min for them to figure out where my car was, and another 20 min for them to go get my car. While we were there no one offered to help us, ask if there was anything we need, or even just were sorry have a nice day! Just heres your keys and the door! I know this only my opinion, but I hope I can save someone else the griff we went though. More
by BoomersWS6
Employees Worked With
Josh Berger (Finance worst customer service ever), and James Grisby
April 29, 2009
I had been shopping around for a car since the end of last year when the economy took a nose dive. And, like most people, I lost my job for a month and suffered a couple of hits to my credit as well. N last year when the economy took a nose dive. And, like most people, I lost my job for a month and suffered a couple of hits to my credit as well. Naturally, with some semblance of stability in my life now I chose to resume actively looking for a new vehicle -- only to be shot down, humiliated and degraded by several dealerships! Several dealerships I won't name treated me like some sort of criminal over one or two "mistakes" on my credit. Then I went to Bill Pierre Chevrolet (used cars). I wanted something known for reliability, within my price range and with all the features you'd expect to get for around $10,000. And I got what I wanted (2007 Cobalt) and with $2500 off sticker, and just shy of 9% APR! The actual transaction was a minimum of hassle, and I pretty much drove it off the lot the next day. More
by whudditdo80
Employees Worked With
Hammer, Nick, Curt
March 11, 2008
Bill Pierre Chevrolet is the stereotype rip-off car dealer. They will tell you anything over the phone or internet to get you up there and then they proceed to bend you over. They deceived me, lied, dealer. They will tell you anything over the phone or internet to get you up there and then they proceed to bend you over. They deceived me, lied, and did not give me what they told me they would. Continual follow through was fruitless...they made the sale and so long sucker! More
by xxxxxxx
Employees Worked With
Robert Manyon, Joe Delepaz and Jeff Gentry
