Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Ray Nissan
Longwood, FL
1,865 Reviews
You can trust Bill Ray Nissan because we are a family owned and operated business with a history of serving the transportation needs of Central Florida for over 85 years. We offer a full service facility with New, Used, Certified Pre-Owned, Commercial Vehicles and Leasing. State of the art Service, Parts, Collision Center
Bill Ray Nissan insists on only the best for their customer satisfaction.
We do not just want your business today... we want you to come back in the future, too.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,865 reviews
March 17, 2026
Absolutely terrible and dishonest experience I went in about three weeks ago to look at a truck that was listed online for 31.9K and was advertised as certified. During the test drive, the salesperson eve about three weeks ago to look at a truck that was listed online for 31.9K and was advertised as certified. During the test drive, the salesperson even confirmed it came with a 7-year/100K-mile warranty from the in-service date, which made me feel confident about the vehicle. Once we sat down for numbers, somehow the price jumped to almost 38K out the door. I immediately said no, that’s way too high. The sales manager, John, eventually came back at 34.5K out the door, which was more reasonable, but still not where I wanted to be considering the truck had visible wear and blemishes, so I left. A few days later, the general manager Van called asking why they couldn’t close the deal. I told him I would do 33K out the door. He asked if I would put a deposit if approved, and I said no since the truck had already been sitting for over three months, but I would come in and buy it. After that, I never heard back. I followed up a week later. The salesperson called me back completely clueless and said the truck was worth 40K, which is not true, and tried to push me to 35.6K, which was higher than what I had already walked away from. Then he suddenly said okay can you do 34.5K, which was the same number I had already declined. It felt completely unorganized. About another week or two later, I decided I would settle at 34.5K if they could provide the certification inspection checklist and proof of what was done. That’s a reasonable request. The salesperson JD acted like this was a huge ask and said it was another department and ended the call with “I guess I’ll have to do some work.” That response alone was a red flag. I reached out to John directly, who said he would honor the deal. I confirmed with him the day before coming in that everything was good, and I drove there with my pregnant wife and two kids. When I got there, the price had been raised from 31.9K to 34.8K overnight. The certified sticker had been removed from the truck, and no one could give a straight answer about why it was no longer certified. I was given the runaround while they supposedly looked into it. The salesperson came back and said the price had gone up, even though they had confirmed the day before they would honor 34.5K. At that point it was obvious that once I started asking real questions about the certification, everything changed. I never even saw the manager I had been texting. The entire experience felt shady, misleading, and unprofessional. The lack of transparency, constant price changes, and wasted time, especially bringing my family in for nothing, is unacceptable. I’m honestly glad I didn’t buy it. That truck has now been sitting on their lot for months, and I can see why. Do yourself a favor and don’t waste your time here. More
by Zsmith
November 24, 2025
Run to see Norma now! She is absolutely amazing. I had a very bad experience at another dealership this week (rhymes with Smenkens), but Norma made me forget all about tha She is absolutely amazing. I had a very bad experience at another dealership this week (rhymes with Smenkens), but Norma made me forget all about that and gained my trust times 100. Bobby in finance was a gem as well. Pricing was upfront and everything was on the up and up. I highly highly recommend. Thank you, Norma and Bobby! More
by esebrian
September 28, 2025
My purchase was a great experience, thanks to Norma my sales person. She was very knowledgeable and made the process easy, explaining everything to me about the Vehicle and the Nissan portal. Also a big t sales person. She was very knowledgeable and made the process easy, explaining everything to me about the Vehicle and the Nissan portal. Also a big thanks to Bo Rhodes and Phil in financing!! I highly recommend Bill Ray Nissan!!! I love my Pathfinder! More
by lethaludwig12
August 01, 2025
They listed the vehicle as certified on their website at one price, then added almost 2k to the price to certify it. Shady and deceptive advertising. I was also told I was getting a 1k price discount, that one price, then added almost 2k to the price to certify it. Shady and deceptive advertising. I was also told I was getting a 1k price discount, that didn’t happen either. I ended up paying almost original invoice price on a USED car! Buyer Beware! More
by Ddsweeney303
July 26, 2025
If I could give Phillip and Charles 10 stars, I absolutely would! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ From start to finish, this was hands down the BEST car-buying experience I’ve ever had. Phillip was nothing short of absolutely would! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ From start to finish, this was hands down the BEST car-buying experience I’ve ever had. Phillip was nothing short of unbelievable; he worked tirelessly to land us the absolute BEST deal when we decided to trade in for our new Murano Platinum. He didn’t just meet expectations, he crushed them! Charles was equally amazing, making the entire process seamless and lightning fast. We spent minimal time at the dealer because these guys had everything handled like true professionals. No stress, no hassle, just pure excitement as we drove away in the perfect Murano Platinum at an unbeatable deal. If you’re looking for a team that genuinely cares about getting you the right car for the right price and making you feel like a VIP the entire time Phillip and Charles are the dream team! 🚗💨 Rey More
by rrg9946
June 13, 2025
Great to work with. Norma was professional and very knowledgeable. Best car buying experience I have had ever. Norma was professional and very knowledgeable. Best car buying experience I have had ever. More
by jeden55
June 13, 2025
Easier deal i ever made in my life, starting with norma such a nice lady , knowledgeable and easy to understand the process the way she explained it, the finance process fast and easy. Thank you such a nice lady , knowledgeable and easy to understand the process the way she explained it, the finance process fast and easy. Thank you More
by ramarte1959
June 12, 2025
Norman, Bobby, Joey and Mr Bo were all amazing. Honestly the best experience I have had at a dealership in years. Will ensure I tell everyone I know to check them out first before going to another Honestly the best experience I have had at a dealership in years. Will ensure I tell everyone I know to check them out first before going to another dealer More
by Christian Montanez
May 27, 2025
We had a good experience at Bill Ray Nissan. The price of the vehicle was what they promised and Norma Penaranda the Sales Person was very nice. Thank you. The price of the vehicle was what they promised and Norma Penaranda the Sales Person was very nice. Thank you. More
by Marvin Campbell
Employees Worked With
Norma Penaranda
May 26, 2025
Working with Norma was a great experience. She was professional, respectful, and never pushy. She provided clear information and fair numbers throughout the process. I’d gladly recommend her t She was professional, respectful, and never pushy. She provided clear information and fair numbers throughout the process. I’d gladly recommend her to anyone looking for a trustworthy and customer-focused sales representative. More
by addakatlahemanth
