Bill Ray Nissan

Bought a 2009 Nissan Altima, Had a GREAT expierence with Jose, I felt very comfortable with him and feel that he worked with me from start to finish to getting me what I wanted, however I was never told tha Jose, I felt very comfortable with him and feel that he worked with me from start to finish to getting me what I wanted, however I was never told that my car only came with one key...since the car cannot be started without the key (push button start) this is a problem!! I called him the next day and said "hey, I only got one key" he said "unfortunately this car only came with one key but you can purchase a key", I referred my friend to Bill Ray Nissan and she bought a 2012 Nissan Altima the following week, so I called on Saturday and asked to speak with a manager, I thought well since I just bought a car and so did my friend that I referred maybe they can make me an additional key (I don't believe I was asking too much, especially when you pull up their website and the first thing you see is INSIST ON ONLY THE BEST FOR THEIR CUSTOMER SATISFACTION...So when the "manager" answered the phone..I told him my situation and he said "absolutely, we can help you out" He then asked for my name my friends name and my number told me he "would call me back in 2 minutes", well an hour and a half later I called back and got a "LOVELY" salesman name BO..I asked him the name of his managers that were working and he told me that "we have a million managers we dont even call them by name we call them by number", I said "I spoke with a manager whose name started with a J", he said "ohh..that's Joey and he isn't a manager he is a salesman, what are you calling about and I will help you", I told him that I was calling about getting an additional key, he said that "he was standing there when I spoke with Joey and basically you are not getting another key, our managers arent in the habit of giving away keys and you didn't even refer your friend to Jose, so you will get a bird dog fee and you can use that towards the purchase of your new key, I said "I think that I should get a new key without having to pay especially since my spouse needs a key and you gant even start the car without the key" his responce was EXTREMELY RUDE...he said "SO GIVE HIM YOURS", well that is NOT the point!!I then asked if "I could please speak with one of the million managers working and I dont want a salesman impersonating a manager", he told me that they are both busy to call back on Monday to speak with Jose (what's the point) So if you do business with Bill Ray Nissan they will be very nice to you until AFTER they have your money then they treat you like CRAP..they have NO customer service skills whatsoever and talk their customers like they are idoits, I will NEVER purchase another car from them and I will not recommend anyone else to them either. More

Will not honor newspaper ads. Says one thing and does another. Approves financing for a purchase but not a lease. The lease ad is just a come-on! another. Approves financing for a purchase but not a lease. The lease ad is just a come-on! More

Assuming because I was a woman alone, they sent me an inexperienced salesman. I told him during the test drive the seat was very low. I also told him during the process that I wanted a remote entry, but inexperienced salesman. I told him during the test drive the seat was very low. I also told him during the process that I wanted a remote entry, but thought it was out of my budget. After fighting with them about the outrageous dealers fees and unsubstantiated other fees, I finally bought the car. Within the first 60 miles, I knew I hated the car because the seat was so low I had to sit on a pillow to see out the windshield properly. Without a remote, I got soaking wet trying to get into my car during a rain storm It was less than 3 days, and they wouldn't even discuss any alternatives and then wouldn't even return my calls. I found out later that an additional $400 upgrade would have given me a car with adjustable seat height and remote. The car was $20,000. $400 more over 5 yrs was nothing, but I was never offered that choice in the beginning. Within a month, I went to Don Reid Ford. They bought the car from be at full loan value +$500. I am now the proud owner of a 2012 Ford Focus with Sync. I will shop at DRF again. I will never shop at Bill Ray Nissan again. Dealerships are built on referrals. I'm surprised they are still in business. Thanks, Fred. You are not much of a BFF as you promised. More

They even send someone to pick me up when I was interested on my car...that same night BC was ” late” they say no one was able to take me back...however the deal was not closed yet as insurance and interested on my car...that same night BC was ” late” they say no one was able to take me back...however the deal was not closed yet as insurance and loan was not completed and approved yet...the sales guy told nd to leave in the car and that if next day I was not able to get the deal we spoke about then everything would still at nothing..when I went back next day...the interest on the loan was RIDICULOUSLY high so I declined...when the sales man came back I got hit with the news that bc i drove the car out of the lot that the car was MINE and couldn't decline the ” deal”..the sales MGR a Cuban guy was absolutely rude and nasty...I end up talking to the vice president who authorized a check to pay for my first semester of my insurance to ” help” with the situation...as I was been stuck with a car for 5 years....per THEM telling me to drive it home for been too late at night and no one to drove me back after they pick me up....horrible experience and 3 days of my life... More

Very pleased with the service, respect and honesty. I would recommend anyone looking for a vehicle to go to BILL RAY NISSAN and see Freddie, Philip and Van.....I bought a 2009 maxima and it is wonderful! would recommend anyone looking for a vehicle to go to BILL RAY NISSAN and see Freddie, Philip and Van.....I bought a 2009 maxima and it is wonderful!!!!! More

We had a wonderful experience at Bill Ray Nissan when we purchased a 2007 Ford Mustang for our son. We were always treated with respect and courtesy from everyone we came in contact with. Our sales person, purchased a 2007 Ford Mustang for our son. We were always treated with respect and courtesy from everyone we came in contact with. Our sales person, Joey King, was so professional and helpful and quick to take care of every concern and request. He even went to the previous owner's home to pick up the extra set of keys for the Mustang. This was AFTER the closing! How many sales people would bother to do that???? The Mustang needed a little body work (2 minor scrapes/dents) which were beautifully repaired by their body shop. When we picked it up, we were amazed at how great it looked. The detail shop made it shine like new! Our son loves his new Mustang!!! My husband and I highly recommend Bill Ray Nissan and especially our sales person, Joey King! More

First off there are plenty of dealers that want to help you but as soon as they have you you are not priority. I was switched to 2 different dealers and in between that wait an hour and a half till Jose ca you but as soon as they have you you are not priority. I was switched to 2 different dealers and in between that wait an hour and a half till Jose came and helped me. Found a car agreed on a payment and i just had to go home and bring my paperwork. I was told to come back and they would have the car ready for me. When i came back the car got sold and i had no idea. I guess someone came along after me and wanted the car right away and i they sold it. Then Jose says "but dont worry we can find you something else" but since my credit wasnt the best they only gave me two options initally and when the first dealer Bo was helping me i would ask questions and he said "you sure have a lot of questions" i thought he was kidding but when he turned around and walked away and started helping someone else i guess he was serious. Thats when i was going to leave and Jose came around. The customer service sucks and i would never recommend them to anyone. They didnt make me feel like i was getting the best deal or that the car i was getting was a great car. I guess its a good thing they sold it. I went to Honda and got a better deal More

Waited 1.5 hours for an oil change I had made an appointment for. Dealership is very old and outdated. When their cable went out while I was waiting and I asked why it was out a salesman said well w appointment for. Dealership is very old and outdated. When their cable went out while I was waiting and I asked why it was out a salesman said well why didn't you just bring a book? Terrible customer service, speed, and atmosphere. I will make the drive to a different dealer for all maintenance in the future! More

I would just like to say I had been car shopping for my daughter for about a month . I had gone to several dealerships looking for the right car. I had gone to Bill Ray 2 weeks prior to this visit and left daughter for about a month . I had gone to several dealerships looking for the right car. I had gone to Bill Ray 2 weeks prior to this visit and left very frustrated with a very pushy salesman and swore I would never go back. After seeing another car in the paper I decided to go back and try again. I am very thankful that I did. I got the pleasure of dealing with a wonderful salesman by the name of Freddie Richardson Jr. . Freddie went above & beyond his job duties. He was a very honest saleman who truly cares about the happiness of his customers. Even after purchasing the car Freddie has called just to make sure that everything was ok with the car, and to see if we had any questions. Freddie is a truly a wondeful saleman & it was a pleasure doing business with him . And I will definately go back & see Freddie when we are ready to make another purchase. I will also be sending anyone & everyone Freddie's way. More

My husband and I worked with Freddie (salesman) when we were buying a new car this past weekend. He was excellent, very helpful, friendly and knowledgable. He was not pushy in anyway and helped us to get were buying a new car this past weekend. He was excellent, very helpful, friendly and knowledgable. He was not pushy in anyway and helped us to get the best deal possible. We were happy with the dealership in general, we got a good price on the car and a good deal on our trade in! We would definately recommend this dealership! More