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Bill Utter Ford
Denton, TX
4,272 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,272 reviews
July 16, 2020
Oil Change Consistently takes WAY too long for a basic oil change. I've been coming here for 10+ years and you'd never know it. For a customer service based busi Consistently takes WAY too long for a basic oil change. I've been coming here for 10+ years and you'd never know it. For a customer service based business, everyone is just kinda blah. I know this isn't a Lexus dealership but a positive attitude goes a long way and customer appreciate it! If I didn't live 2 minutes away I'd go somewhere else. More
by kellypeace
Verified CustomerEmployees Worked With
Dillon Love
July 16, 2020
Bill Utter was amazing! I went to antoher dealership and was told it would be a multiple hour wait. Bill Utter took great care of my truck and the services was extremely quick. I highly recommend! was told it would be a multiple hour wait. Bill Utter took great care of my truck and the services was extremely quick. I highly recommend! More
by bearrun123
July 16, 2020
Worked with me to reach a fair price. Responsive sales people. Normal down to earth people. Overall good service. Very busy place, so clear your schedule for a few days. people. Normal down to earth people. Overall good service. Very busy place, so clear your schedule for a few days. More
by Asmiller
July 15, 2020
New customer. Best service This will be my go to ford dealership. What great service. Five star ⭐️ ford in Lewisville Tx lost my service bad service manager’s. Thanks This will be my go to ford dealership. What great service. Five star ⭐️ ford in Lewisville Tx lost my service bad service manager’s. Thanks More
by d7nerf
Employees Worked With
John Witt
July 15, 2020
Returning customer. Always great service The staff in the service department always does and excellent job. I've taken my 2011 F250 here since I bought the truck from Bill Utter and it's been The staff in the service department always does and excellent job. I've taken my 2011 F250 here since I bought the truck from Bill Utter and it's been reliable and fun to drive. Bill Utter does a great job maintaining my Ford! More
by HECTOR.SALAS
Employees Worked With
Johnny Constance, Kim Lang
July 11, 2020
Friendly and Trustworthy We purchased a used pickup truck and not only was the price right the truck is great. Drives well in town and even better on the highway. Sales and We purchased a used pickup truck and not only was the price right the truck is great. Drives well in town and even better on the highway. Sales and finance folks could not have been any better. After many used and new car purchases over many decades, this was the easiest purchase ever. A dealership full of quality people. More
by Michael
Employees Worked With
July 11, 2020
We really enjoyed getting to know Cory, and our experience at Bill Utter Ford was nice and easy- everyone was friendly and helpful, and we 100% will go back the next time our family has a need for experience at Bill Utter Ford was nice and easy- everyone was friendly and helpful, and we 100% will go back the next time our family has a need for an Auto purchase! More
by b.allen19712
July 10, 2020
Great service! The team at Bill Utter had my car repaired within an hour of me dropping it off. The service rep (Dillon) called to let me the issue, and again when t The team at Bill Utter had my car repaired within an hour of me dropping it off. The service rep (Dillon) called to let me the issue, and again when the car was ready to be picked up. Good communications and professional service. Also, I greatly appreciate everyone in the service department were wearing masks. I felt the COVID precautions practiced by staff and other customers were A+. Thank again for the great service. More
by SCOTTJCUTTER
Employees Worked With
Dillon Love
July 10, 2020
Amazing Sales Rep I've had my truck for about a month and a half now, and I could not be more happy with my purchase. After my first test drive, I obviously fell in lov I've had my truck for about a month and a half now, and I could not be more happy with my purchase. After my first test drive, I obviously fell in love with the truck. However, I wasn't able to get to my certain monthly payment. So the deal wasn't made during my first visit. A week went by, with no haggling or "harassment" from Quincy (my sales rep). I thought I was still in the search for a different truck. Quincy respectfully reached out to me, asking how he could help me out. I told him straight up where I needed to be, within an hour Quincy let me know that he got me where I needed to be which also included an extended warranty! I feel like a stole the truck, which is every buyers dream! There was even a dent in the front bumper that Bill Utter Ford replaced for me, complementary of my purchase. Even after my plates came in, Quincy met me in main lobby asking if I needed my plates installed. Extremely impressed. Thanks you Quincy Alonzo for outstanding service! Cant thank you and Bill Utter Ford enough! More
by collin.cauthen
Employees Worked With
Quincy Alonzo
July 10, 2020
Great Service My experience was a great one. Had a lot of work to be done. And reminded me of work that needed to be done. Approved My experience was a great one. Had a lot of work to be done. And reminded me of work that needed to be done. Approved More
by T-JBROWN
