Bill Utter Ford

01/09/2019 Great service, I was really impressed. Waiting area was clean and comfortable. I don't remember all the people that serviced me, but they were all ver Great service, I was really impressed. Waiting area was clean and comfortable. I don't remember all the people that serviced me, but they were all very nice. More

Great experience I would recommend Craig and Jason to anyone. I will definitely be returning to this dealership for my next vehicle. Very good experience overall G I would recommend Craig and Jason to anyone. I will definitely be returning to this dealership for my next vehicle. Very good experience overall Good prices More

Miss the mark Generally, I give five stars, but this visit went down in time and communication. 9:30 appointment for oil change and tire rotation. Left at 11:4 Generally, I give five stars, but this visit went down in time and communication. 9:30 appointment for oil change and tire rotation. Left at 11:45. A ticket that was signed in at 9:58 was serviced and left bay ahead of me. Technician apologized and realized that vehicle got placed ahead of me somehow. Stuff happens, but I never had a service advisor come and communicate with me. Every other customer had an advisor updating them. There was a recommendation by tech for additional services but the service advisor never spoke with me. More

Professional and friendly staff I bought my last truck from Bill Utter Ford (2016 F150). The salesman was Will Shropshire back then and he made the entire experience awesome. I dec I bought my last truck from Bill Utter Ford (2016 F150). The salesman was Will Shropshire back then and he made the entire experience awesome. I decided to trade that truck in for a new 2018 F150 so I called Will and he remembered me from a few years back. It was his day off but I think he could tell how eager I was to get a new truck. Despite me saying that I could wait a couple of days until our schedules lined up (I travel a lot with my job) to come buy the new truck, he insisted on coming in on his day off so I could drive home that night in my new truck. Will already had the sale and he knew it. It was very clear where I was buying the new truck and who I wanted the salesperson to be but he didn't want me to have to wait a couple of days to get it so he came in on his day off for the customer. WHO DOES THAT? I also received a call from Denise Wolfe because I inquired about adding accessories. Denise also took care of me on my previous truck and was just as pleasant this time as she was a few years ago. I understand that the vehicle sales business is extremely competitive and employee turn over is pretty high in that industry. The fact that Bill Utter Ford retains there employees so people like me have the same experience each time should mean something to upper management. You guys have something special there. Please keep doing what you are doing and I will continue to buy from you and advise others to do the same. Thank you so much for always treating me like I am your only customer! More

Most transparent, honest, and reasonable dealership ever Adam at Bill Utter Ford was transparent, honest, and helpful. I’ve never had a better experience buying a vehicle anywhere else. I will definitely ret Adam at Bill Utter Ford was transparent, honest, and helpful. I’ve never had a better experience buying a vehicle anywhere else. I will definitely return for my next purchase and will suggest Bill Utter to everyone I know More

Simple, flawless transaction Found this vehicle online on the other side of the country but Alan made the transaction simple. He responded to calls and texts very promptly, inclu Found this vehicle online on the other side of the country but Alan made the transaction simple. He responded to calls and texts very promptly, including after-hours. I highly recommend! More

Very easy I found my truck on auto trader spoke to the salesman at the dealership went out to look at it it fit my criteria I was able to purchase the truck and I found my truck on auto trader spoke to the salesman at the dealership went out to look at it it fit my criteria I was able to purchase the truck and be out of the dealership within an hour and a half 👍👍 More

Bill Utter Ford's Service department Rocks!!! I have been using Bill Utter Fords service department, since we moved here in 2006. I would never go any where else. Danny Morris (Service Departmen I have been using Bill Utter Fords service department, since we moved here in 2006. I would never go any where else. Danny Morris (Service Department) is the best. I trust him 100%. He tells me what he thinks I need, and what I don't need. I love Bill Utter Ford!!!! More

Quality service, Great Customer Service Quality automotive service, and GREAT, FRIENDLY hands on customer service from Erin in Customer Service, and Ripley with the Shuttle Service. They ma Quality automotive service, and GREAT, FRIENDLY hands on customer service from Erin in Customer Service, and Ripley with the Shuttle Service. They made my experience with Bill Utter Ford exceptional. Thanks so much! More

I am consistently NOT given a car wash with my oil change. I have a letter from the (Past) Service Manager, spelling out specifically that I receive a free oil change for the life of my ownership and a free ca I have a letter from the (Past) Service Manager, spelling out specifically that I receive a free oil change for the life of my ownership and a free car wash with each oil change. This is due to a damaging issue that occurred to my truck on my first oil change/tire rotation. For the first 3 years, I received the free oil change and car wash. But for the past 3 visits, I have not received the car wash. There is always an excuse at pick-up but never a notification upon delivery when I verbally acknowledge the free car wash. More