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Bill Utter Ford
Denton, TX
4,271 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,271 reviews
December 31, 2018
Service on 2018 F-150 They took great care of my truck, and were right on schedule. It is refreshing for someone to tell you something, and then live up to it. They took great care of my truck, and were right on schedule. It is refreshing for someone to tell you something, and then live up to it. More
by JeffB
Verified CustomerEmployees Worked With
John Witt
December 31, 2018
excellent very good service timely Mr. Eddie Church is truly professional. Eddie handled everything very efficiently and resolved th issue and had us on very good service timely Mr. Eddie Church is truly professional. Eddie handled everything very efficiently and resolved th issue and had us on our way.. Give this man a raise....$$$$$ He is the best. More
by DANKLIMPEL
Employees Worked With
December 31, 2018
grossly overpriced and not considerate of my time They quoted me $3,000 to replace a single part in my sun roof assembly. Not replace the sunroof itself, or the motor that moves it, just the track it They quoted me $3,000 to replace a single part in my sun roof assembly. Not replace the sunroof itself, or the motor that moves it, just the track it moves on, just that piece for $3,000. I chose not to let them do that. They cha ged my oil, changed my fuel filters and rotated my tires for $300. This is $100 more than I typically pay at my independent shop. In the past it has taken me 30-45 minutes to get my truck pulled around and get checked out. I thought I could out smart these time wasters by calling ahead and having my truck pulled around and waiting on me. They has my truck pulled around, but the paperwork was not at the register, so I got to wait around for half an hour while the cashier tracked down Don, the service rep, to get my paperwork and check me out. If you haven’t been keeping score, that is Bill Utter Ford 3, Jeff 0. More
by jefflanglitz
Employees Worked With
Don Swift
December 31, 2018
Best Car Buying Experience We had a great time with Phil. He was extremely knowledgeable and offered additional financing options. Our conversations were relaxed and friendly. W We had a great time with Phil. He was extremely knowledgeable and offered additional financing options. Our conversations were relaxed and friendly. We will definitely be back to talk to Phil when we need another car. We highly recommend Phil from Bill Utter Ford!! More
by Jdeputy
December 30, 2018
Service work on 2012 Mustang Took my 2012 in for airbag recall, oil change, and inspection. Greeted promptly, everyone was friendly, service advisor explained/confirmed the work Took my 2012 in for airbag recall, oil change, and inspection. Greeted promptly, everyone was friendly, service advisor explained/confirmed the work to be done. All work was completed by the time I was told. Their oil change is inexpensive compared to other local oil change places! High recommended! All around excellent experience! More
by Brian Owens
Employees Worked With
December 27, 2018
Danny was Great I had a fuel pump issue with my 2015 F150 Extended warranty that Bill Utter sold me Through a 3rd party. Was the first time I worked with Danny. I had a fuel pump issue with my 2015 F150 Extended warranty that Bill Utter sold me Through a 3rd party. Was the first time I worked with Danny. I will always use =him going forward great Asset for Bill_Utter Ford. Thank you for the loaner as well was going out of town and needed the size of my truck, reassures my next purchase to Bill Utter Ford! Merry Christmas. More
by mmwood0
Employees Worked With
December 27, 2018
Friendly service First time visiting service department. Overal, great experience and super clean shop floor! Still have issue with front end noise but, will try ag First time visiting service department. Overal, great experience and super clean shop floor! Still have issue with front end noise but, will try again in January to get diagnosed. More
by Joe
Employees Worked With
Randy Owen
December 24, 2018
Excellent experience buying a new Ford F-150 I dropped in on my way through Denton. I found the model that I was shopping for and had them look at my vehicle for a trade in. They beat the price I dropped in on my way through Denton. I found the model that I was shopping for and had them look at my vehicle for a trade in. They beat the price that I was quoted at another dealership on the first try and we had a deal. Quick, fair, honest.....that what I like. More
by Tim1113
Employees Worked With
Denise Wolfe, MIKE RODRIQUEZ
December 24, 2018
Great service. As always the service department is fast, efficient, friendly, and always very competent. I would highly recommend Bill Utter Ford to all my friends As always the service department is fast, efficient, friendly, and always very competent. I would highly recommend Bill Utter Ford to all my friends and family. More
by landesgary
December 22, 2018
Hands Down The Easiest Buying Experience We’ve Had From the moment we walked in the door to look at trucks to the minute we drove it off the lot the team at Bill Utter Ford was amazing to work with. Th From the moment we walked in the door to look at trucks to the minute we drove it off the lot the team at Bill Utter Ford was amazing to work with. They offered fair pricing, incredible customer service and went over and above looking for the vehicle we wanted. I would highly recommend them. More
by Kelly365
