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Bill Utter Ford
Denton, TX
4,347 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 4,347 reviews
January 01, 2019
Very Pleasant Surprise! Its been a long time since I bought a new vehicle at a dealership. Mike Rodriguez and the folks at Bill Utter Ford did a great job putting the deal to Its been a long time since I bought a new vehicle at a dealership. Mike Rodriguez and the folks at Bill Utter Ford did a great job putting the deal together. I got exactly what I needed. Mike went the extra distance and had my rental car returned without me having to do it myself. Denise Wolfe did great helping with the final touches on my new escape. More
by DougL
Employees Worked With
Denise Wolfe, MIKE RODRIQUEZ
January 01, 2019
Exceptional Service Cory was very professional and knowledgeable and very patient with me before I made my decision. Cory contributed immensely with answering all my conc Cory was very professional and knowledgeable and very patient with me before I made my decision. Cory contributed immensely with answering all my concerns and keeping my mind at ease. More
by Daleb678
Employees Worked With
Cory Cuellar
January 01, 2019
Service Very happy with Erin. She was very helpful, friendly and communicated with us. We were not happy the original issue could not be duplicated and had to Very happy with Erin. She was very helpful, friendly and communicated with us. We were not happy the original issue could not be duplicated and had to have our car in to two different Ford dealers within 3 days. Also not happy with the fact that this issue has been reported as a known problem for a while and no recall has been made. Not happy with our first Ford vehicle. More
by Ranv
Employees Worked With
Erin Bostick
January 01, 2019
Quick Lane The service people were very helpful and friendly. Erin was very knowledgeable. She was easy to work with. They topped off my windshield wiper fluid w The service people were very helpful and friendly. Erin was very knowledgeable. She was easy to work with. They topped off my windshield wiper fluid while I waited. More
by Sycokid1
Verified CustomerEmployees Worked With
Erin Bostick
December 31, 2018
Best Car Buying Experience We had a great time with Phil. He was extremely knowledgeable and offered additional financing options. Our conversations were relaxed and friendly. W We had a great time with Phil. He was extremely knowledgeable and offered additional financing options. Our conversations were relaxed and friendly. We will definitely be back to talk to Phil when we need another car. We highly recommend Phil from Bill Utter Ford!! More
by Jdeputy
December 31, 2018
grossly overpriced and not considerate of my time They quoted me $3,000 to replace a single part in my sun roof assembly. Not replace the sunroof itself, or the motor that moves it, just the track it They quoted me $3,000 to replace a single part in my sun roof assembly. Not replace the sunroof itself, or the motor that moves it, just the track it moves on, just that piece for $3,000. I chose not to let them do that. They cha ged my oil, changed my fuel filters and rotated my tires for $300. This is $100 more than I typically pay at my independent shop. In the past it has taken me 30-45 minutes to get my truck pulled around and get checked out. I thought I could out smart these time wasters by calling ahead and having my truck pulled around and waiting on me. They has my truck pulled around, but the paperwork was not at the register, so I got to wait around for half an hour while the cashier tracked down Don, the service rep, to get my paperwork and check me out. If you haven’t been keeping score, that is Bill Utter Ford 3, Jeff 0. More
by jefflanglitz
Employees Worked With
Don Swift
December 31, 2018
excellent very good service timely Mr. Eddie Church is truly professional. Eddie handled everything very efficiently and resolved th issue and had us on very good service timely Mr. Eddie Church is truly professional. Eddie handled everything very efficiently and resolved th issue and had us on our way.. Give this man a raise....$$$$$ He is the best. More
by DANKLIMPEL
Employees Worked With
December 31, 2018
Service on 2018 F-150 They took great care of my truck, and were right on schedule. It is refreshing for someone to tell you something, and then live up to it. They took great care of my truck, and were right on schedule. It is refreshing for someone to tell you something, and then live up to it. More
by JeffB
Employees Worked With
John Witt
December 31, 2018
Always an excellent experience! As long as Eddie Church is with Bill Utter Ford we will be customers! Always professional, honest and. Accommodating, Eddie makes sure we are well tak As long as Eddie Church is with Bill Utter Ford we will be customers! Always professional, honest and. Accommodating, Eddie makes sure we are well taken care of. . More
by Gray’s
Employees Worked With
December 31, 2018
I had an amazing experience I took my car to another dealership only to be told it would be 4 days before they could look at it. I drove to Denton which is about 40 miles from wh I took my car to another dealership only to be told it would be 4 days before they could look at it. I drove to Denton which is about 40 miles from where I live, I was in tears by the time I got there because my car started stalling. Erin took really good care of me and actually got me in a rental and I was out of there in no time. I will drive here every single time. More
by TIMARTINEZ
Employees Worked With
Erin Bostick
