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Bill Utter Ford
Denton, TX
4,342 Reviews
Bill Utter Jr. was 14 when he started working at Bill Utter Ford. With his new driver's license, Bill began delivering parts for the family dealership. Bill and Virginia Utter opened the doors to their new Ford dealership in 1956 in downtown Denton. It was the beginning of a family tradition of offering the best Ford products and services to North Texas families.
In the early days, they were simply concerned with making ends meet from day to day and treating each customer with courtesy and respect, as they would any friend. Many of those customers became lifelong friends, and the business grew from one referral to another to serve generations. Fifty-eight years later, Bill Utter Jr.'s dedication to his parents principles has made Bill Utter Ford one of the most respected names in North Texas. Bill Utter Ford has always treated customers and employees as family. Many of the dealership employees have worked with the Utter family for decades, a direct reflection of the "family atmosphere" the Utters have fostered from the very beginning.
What differs today from 1956? Ford's designs and technology have changed, but at heart, Bill Utter still remains the same as it was in 1956. Bill Utter Ford prides itself in being Deal Country Texas. Always offering the best deals, service and inventory in Texas. From finding you the most affordable vehicles, parts and accessories to securing the lowest financing rates, Bill Utter Ford won't let you down. If you're looking to purchase a new or pre-owned certified vehicle, you can bet that you'll drive off the lot in your dream car, truck or SUV, with more money still in your bank account than any other dealership. The family of Bill Utter Ford invites you to stop by and experience the difference a family-owned and operated dealership can make and allow us to treat you to the "Utter Experience!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 4,342 reviews
November 02, 2018
Great service I got an appointment the night before at 7:30am. I arrived 30 mins late and they still accommodated me. The service team was honest about the time it I got an appointment the night before at 7:30am. I arrived 30 mins late and they still accommodated me. The service team was honest about the time it would take and the costs upfront. The waiting area is great, plenty of room and access to wifi allowing me to work while waiting for my truck. All around great experience. More
by sj1240
Verified CustomerEmployees Worked With
November 01, 2018
Oil change Happened in a decent amount of time & no pressure to "upsell" me with non requireed parts. Ok, needs to be longer, so, 4 more words... Happened in a decent amount of time & no pressure to "upsell" me with non requireed parts. Ok, needs to be longer, so, 4 more words... More
by jdptns
Employees Worked With
October 31, 2018
efficent service I had a pleasant experience as I was having my oil changed, They did an inspection of tires, brakes,the battery, and checked all the fluids. I waited I had a pleasant experience as I was having my oil changed, They did an inspection of tires, brakes,the battery, and checked all the fluids. I waited in the waiting room which has a TV, magazines and refreshment center.Very nice employees in the check in center and check out and fiance department.. More
by DLANG43
Employees Worked With
Alex Seal, Kim Lang
October 31, 2018
GREAT EXPERIENCE FROM PURCHASE TO SERVICE Just had my 30,000 mile service done + a little recall issue. From the scheduling, to the paperwork upon arrival for the appointment, I couldn't be h Just had my 30,000 mile service done + a little recall issue. From the scheduling, to the paperwork upon arrival for the appointment, I couldn't be happier. Everything was handled just as I had asked and the work was fast. Danny in service has my vote. :) John Orchard More
by JCOrchard
Employees Worked With
October 31, 2018
great customer service friendly staff, helpful and informative. The premises are great. Overall this is a easy and pleasant dealership to work with. If you call in or vi friendly staff, helpful and informative. The premises are great. Overall this is a easy and pleasant dealership to work with. If you call in or visit in person the experience is always good. More
by DEIDRE0
Employees Worked With
John Witt
October 31, 2018
I came for lube and oil change. I'm ambivalent about a recom This was my second trip to Bill Utter for lube and oil change since the remodeling. On both occasions it took an hour and 45 minutes to perform the wo This was my second trip to Bill Utter for lube and oil change since the remodeling. On both occasions it took an hour and 45 minutes to perform the work--longer than before remodeling. I'm not certain I will return because of the long wait. Also, I have found the measurements on the check list inconsistent with the measurements of my brakes, fluctuating from 6 to 3 and back to six; I do not know the correct situation of my brake linings. More
by offtotheraces
Employees Worked With
trainee ???
October 31, 2018
Purchase of a F-150 pickup Just completed leasing a 2018 F-150 pickup this afternoon. Salesman Jason Robinson made the whole process easy. Go see Jason for your next vehicle. Just completed leasing a 2018 F-150 pickup this afternoon. Salesman Jason Robinson made the whole process easy. Go see Jason for your next vehicle. More
by Bill M.
October 31, 2018
They Listen Finnaly a dealership that listens to what you want and not what they want to sell! I went to five different dealerships and talked to salesmen that wa Finnaly a dealership that listens to what you want and not what they want to sell! I went to five different dealerships and talked to salesmen that wanted to sell me the vehicle they wanted to sell. Roberto listened and showed me a number of options that I wanted to see. Toronto was very helpful on line and between Roberto and Toronto I had a wonderful experience. I made my choice and then I met Mike in finance , and suprise, I got more than I expected. I will recomend Bill Utter Ford to all my friends and family without reservations. More
by buster.roop
October 30, 2018
AAA+++ And Great Service! Definitely Recommed Bill Utter Ford! Overall Great experience even coming in on a Tuesday which is really slow for Dealerships and Still provided Exce Definitely Recommed Bill Utter Ford! Overall Great experience even coming in on a Tuesday which is really slow for Dealerships and Still provided Excellent Service and Stress Free purchase. Would definitely Recommed working with Jason Robinson Very Diligent and Great Personality and will work with you every step of the way. Purchased one of the last Few 2018 Focus ST in Chili Red and love the car so much hope they decide to bring it back or something even better to replace it in the future! More
by cbolinger21
October 30, 2018
Never had any problems when buying a vehicle here Have always had great experience in the sales department ! Doyl Chaffin, Carl Anderson , and Chris Miller were fair and easy to deal with! Thank you Have always had great experience in the sales department ! Doyl Chaffin, Carl Anderson , and Chris Miller were fair and easy to deal with! Thank you More
by ckiefer75
