Bill Utter Ford

***** Five star experience. Kyle met us at the door and made us feel welcome. Showed us exactly what we asked for and was very pleasant to work with. No pre Five star experience. Kyle met us at the door and made us feel welcome. Showed us exactly what we asked for and was very pleasant to work with. No pressure sale. We will recommend this dealership 😀 More

Excellent customer service with a purchase of a new car Bill Utter Ford worked with me just as I expected, I went in knowing exactly what car I wanted to purchase and what price I was willing to pay. Bill Bill Utter Ford worked with me just as I expected, I went in knowing exactly what car I wanted to purchase and what price I was willing to pay. Bill Utter Ford beat the price of a competing dealership as well as making an additional incentive to make the deal even better. I will definitely refer the dealership and give them additional business in the future. More

Quickest, car purchase I’ve ever had. I found a preowned car on the website that matched what I had been searching for. The price of the car on the website did not change when I spoke to t I found a preowned car on the website that matched what I had been searching for. The price of the car on the website did not change when I spoke to the dealership on the phone, as it many times does with hidden fees that are added after you decide to purchase. I talked to the sales person and we negotiated a price over the phone, I took the car on a test drive. Came back, said yes, I’ll take it, filled out paper work, wrote a check and I was out the door. More

Service Fast service friendly good commutation good with on the spot service in a moment s notice. And preset appointments work was completed on time . Will Fast service friendly good commutation good with on the spot service in a moment s notice. And preset appointments work was completed on time . Will come back More

Earned my trust From the time you drive in to the time you pick up your car you are treated with respect and a genuine knowledge of what's needed to solve your auto From the time you drive in to the time you pick up your car you are treated with respect and a genuine knowledge of what's needed to solve your auto problems. The respect comes from the feeling you get that the employees actually enjoy their job, and they want to get you back on the road as quick as possible. More

Lincoln Service Wait time seemed a little long, since I had made an appointment. Everything else associated with the service was good. I really think Greg Hall does Wait time seemed a little long, since I had made an appointment. Everything else associated with the service was good. I really think Greg Hall does a great job. More

Always good service, friendly advisors I had contact with an adviser other than my usual professional yesterday on a matter that the service dept had neglected to do on 9/24/18 when I picke I had contact with an adviser other than my usual professional yesterday on a matter that the service dept had neglected to do on 9/24/18 when I picked up my new vehicle. The individual was friendly, helpful and seemed to be genuinely interested in getting the matter attended to as swiftly as possible. These are all good people, people I have done business with for over 20 years, I highly recommend this dealership and especially Greg Hall in Service and Doyle Chaffin in Sales. ...they will treat you right as does the GM Carl Anderson... More

Excellent Your service department is excellent. The waiting room is very friendly and the waiting time for service was very good. I was in and out in no time. Your service department is excellent. The waiting room is very friendly and the waiting time for service was very good. I was in and out in no time. More

Excellent service long wait times Service team here is very friendly and helpful. I would give 5 stars if the service was quicker. I’ve waited an hour and a half before for an oil chan Service team here is very friendly and helpful. I would give 5 stars if the service was quicker. I’ve waited an hour and a half before for an oil change with an appointment and 2 hours for an alignment. Other than that, the experience was outstanding. More

Bad Diagnosis on Faulty Instrument Cluster I took in a 2004 Ford Focus with less than 50K miles to have the instrument cluster diagnosed. The cluster's operation was intermittent and I suspecte I took in a 2004 Ford Focus with less than 50K miles to have the instrument cluster diagnosed. The cluster's operation was intermittent and I suspected it would need to be replaced. However, the service department did the diagnosis and told me the problem was not a bad instrument cluster, but was being caused by the alternator which needed to be replaced. And oh, by the way, the diagnosis also showed that the fuel pump was ready to go out and also needed to be replaced. The estimate for both was north of $1500. I declined their offer and had the alternator and fuel pump replaced by a local automotive care center for less than 60% of Utter's quote. Unfortunately, the new alternator did not fix the instrument cluster problem. So back to square 1 for the problem with the instrument cluster. But, looking at the glass as half-full instead of half-empty, I now have a new alternator and fuel pump which I may not have needed. More