Bill Utter Ford - Service Center

Eddie Church did a great job and is always appreciated! Bill Utter Ford has always taken care of us and we look forward to working with them in the future. Bill Utter Ford has always taken care of us and we look forward to working with them in the future. More

Called to confirm timing for an appointment to get 2 new keys made. Showed up at 1:15 and told the service rep I have a hard stop at 2:15 does that work? He said yes, no problem. 2:05 rolls around and the keys made. Showed up at 1:15 and told the service rep I have a hard stop at 2:15 does that work? He said yes, no problem. 2:05 rolls around and the car was still sitting in the parking lot. Had to leave, come back and wait another 50 minutes for the keys. More

Went in for an oil change. Took over 2 hours. I think that’s too long. Friendly people but they told us it would be an hour and it was over an hour before they even started. that’s too long. Friendly people but they told us it would be an hour and it was over an hour before they even started. More

Prompt service by service managers and technicians. Don and Gregg have always responded to my phone and are very professional. Both have explained any repairs and delays in parts delivery! and Gregg have always responded to my phone and are very professional. Both have explained any repairs and delays in parts delivery! More

Easy to schedule service. Staff was great to work with. Justin Godfrey took great care of me. I was in & out in less than 1 hr. on a busy Friday afternoon Justin Godfrey took great care of me. I was in & out in less than 1 hr. on a busy Friday afternoon More

The help I needed was specific. Don and Marcos the mechanic worked with me. I used specific parts not available at the dealership so I depended on shipping which was slow at best. The task at hand was mechanic worked with me. I used specific parts not available at the dealership so I depended on shipping which was slow at best. The task at hand was not emergent so time was not an issue. I always liked Bill Utter Ford and will continue to do business with them. More

Good Job! Appreciate all your help Greg. I've been a customer since 1965. It's service like this that has kept me coming back all through the years. customer since 1965. It's service like this that has kept me coming back all through the years. More

Had a great experience with Bill Utter Ford. My vehicle was checked in for a service, the works was done quickly and efficiently so I could get back to tending to my business again. Thank you! was checked in for a service, the works was done quickly and efficiently so I could get back to tending to my business again. Thank you! More

Although we did not get started on a good foot (misrepresented quote on service charges) John Witt with assistance from Service Director made it right. (misrepresented quote on service charges) John Witt with assistance from Service Director made it right. More

Our Service Advisory Alex at Bill Utter Ford made the whole experience go so well. All the services were completed in a timely manner. I payed the cashier and was home just in time for dinner. Awesome whole experience go so well. All the services were completed in a timely manner. I payed the cashier and was home just in time for dinner. Awesome More