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2,722 Reviews of Bill Utter Ford - Service Center
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April 27, 2021
Great service from their service department. I worked with Tony who got me in and out, and kept me up to date on what they were doing. Waited in the clean lobby while they did the work, will definitely with Tony who got me in and out, and kept me up to date on what they were doing. Waited in the clean lobby while they did the work, will definitely be back to them for future service. More
by w.taylor.wright
Verified CustomerEmployees Worked With
Tony
April 26, 2021
One of the worst experiences I’ve had with a service provider, in a long time. Poor communication. Never even got to my vehicle. Dislike. provider, in a long time. Poor communication. Never even got to my vehicle. Dislike. More
by patrickcmccaffrey
Employees Worked With
April 26, 2021
My service associate, Mike--tall gentleman-- was friendly and quick. I had a good experience. I would definitely recommend Bill Utter to friends and family. and quick. I had a good experience. I would definitely recommend Bill Utter to friends and family. More
by NELDAMRIOS13
Employees Worked With
Mike Richardson
April 26, 2021
Wonderful service for my engine replacement. Mike was very helpful and answered all of my question. I will come back for my future service needs. very helpful and answered all of my question. I will come back for my future service needs. More
by TS.BOYLE
Employees Worked With
Mike Richardson
April 23, 2021
I was able to get an appointment quickly, drop off was fast and easy, and truck service was completed same day. Mike explained the service thoroughly and kept me up to date on status. Truck was washed a fast and easy, and truck service was completed same day. Mike explained the service thoroughly and kept me up to date on status. Truck was washed and ready to go when I arrived. Couldn't be happier. More
by JSPILAND
Employees Worked With
Mike Richardson
April 21, 2021
Had an appointment and they were able to get me in and out within 30 minutes so that my kids didn’t have to wait! out within 30 minutes so that my kids didn’t have to wait! More
by T.MCFARLIN223
Employees Worked With
April 19, 2021
My visit was for rear brake problems and I dreaded going in ,thinking I would have to leave my van for at least 24 hrs because I did not have an appointment Eddie Church met me and reassured he would take in ,thinking I would have to leave my van for at least 24 hrs because I did not have an appointment Eddie Church met me and reassured he would take care of me quickly, as he knew I could not work with all my tools in my van. Eddie had me an estimate within a half hr. Within 2 hrs I was back on the road with new brakes, oil change and a car wash I will definitely return to Bill Utter for service as long as people like Eddie Church work there! Completely satisfied Michael E Turton More
by michaeleturton
Employees Worked With
April 19, 2021
If I could give negative stars I would. I came in with the driver's side lumbar blowing a fuse. I have an extended warranty on this vehicle and I agreed to the 100 dollar "diagnosis" fee that would be ref the driver's side lumbar blowing a fuse. I have an extended warranty on this vehicle and I agreed to the 100 dollar "diagnosis" fee that would be refunded. The service writer Mike Richardson called me and stated "wires under seat got wrapped around the seat tracks and I would have to pay for fixing it. He quoted 550 dollars to fix it. I am a former "trimmer" I worked for years as a electrician in a dealership. I diagnosed this before taking the car in. There was NO damage to the wires under the seat. The fault lay INSIDE the seat at the lumbar connector. When I went to the dealership I demanded to see the damaged wiring. Mike brought the car up and it had the BACK and SIDE of the seat dissembled. The problem was on the INSIDE of the seat NOT the underside. He showed me a connector that had wires pulled out. So what? The damage happened INSIDE the seat and should have been covered by warranty. Warranty pays the tech and Bill Utter minimally and obviously this dishonest dealer wants to make more money by customer pay work.I can prove this with pictures that show NO DAMAGE TO THE WIRES UNDER THE SEAT. Avoid this dishonest dealer at all costs. More
by victor.henderson
Employees Worked With
Mike Richardson
