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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews

2,723 Reviews of Bill Utter Ford - Service Center

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April 27, 2021

Very pleasant service visit. Service writer was courteous and attentive to my needs. Service was completed in a timely manner. Thanks again. Car washed was a bonus. More

by EMARTIN946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Moreno
April 27, 2021

Overall everything was fine. Service did forgot to check my tire pressure. Not a big deal but if they forgot that what else was missed. More

by JEFFDSTALDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2021

Great service from their service department. I worked with Tony who got me in and out, and kept me up to date on what they were doing. Waited in the clean lobby while they did the work, will definitely More

by w.taylor.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
April 26, 2021

One of the worst experiences I’ve had with a service provider, in a long time. Poor communication. Never even got to my vehicle. Dislike. More

by patrickcmccaffrey
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danny Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Bill Utter Ford responded

Hello. We are so very sorry to hear this and can understand your frustration as we want all of our customers to have a good experience! Our Operations Manager, Art Starr, will be reaching out to you. Should you miss his call, you may reach him on his direct line at 940-321-7416.

April 26, 2021

My service associate, Mike--tall gentleman-- was friendly and quick. I had a good experience. I would definitely recommend Bill Utter to friends and family. More

by NELDAMRIOS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Richardson
April 26, 2021

Wonderful service for my engine replacement. Mike was very helpful and answered all of my question. I will come back for my future service needs. More

by TS.BOYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Richardson
April 23, 2021

I was able to get an appointment quickly, drop off was fast and easy, and truck service was completed same day. Mike explained the service thoroughly and kept me up to date on status. Truck was washed a More

by JSPILAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Richardson
April 23, 2021

John Witt took great care of me and my truck service was out standing very professional I Look Forward working with the team in the Future More

by JDOWDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Witt
April 21, 2021

Had an appointment and they were able to get me in and out within 30 minutes so that my kids didn’t have to wait! More

by T.MCFARLIN223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2021

My visit was for rear brake problems and I dreaded going in ,thinking I would have to leave my van for at least 24 hrs because I did not have an appointment Eddie Church met me and reassured he would take More

by michaeleturton
Recommend Dealer
Yes
Employees Worked With
Eddie Church
5.0
This rating includes all reviews, with more weight given to recent reviews.
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