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Bill Utter Ford - Service Center

Denton, TX

4.9
2,723 Reviews

2,723 Reviews of Bill Utter Ford - Service Center

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February 23, 2021

Every time I get a chance to get the oil changed at your Place, I get treated like a Family member. The facilities are exelent. More

by CARLOS.FIGARELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Constancio, Dillon Love
February 15, 2021

Perry is a great leader who instills a customer centric organization for Ford and Utter. People work as a team and care for each customer as their own family. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan cashier , Johnny Constancio, John Witt
February 15, 2021

For the recent service on my truck, Don kept me informed on the status of when I would get it back, which was very helpful. More

by rogerpound
Recommend Dealer
Yes
Employees Worked With
Don Swift
February 13, 2021

Had to bring my car in for Ford factory recall. And was told they couldn't get it in until almost a month later and couldn't get a rental because I didn't buy the car there. More

by blanksk0
Recommend Dealer
No
Employees Worked With
Johnny Constancio
Feb 14, 2021 -

Bill Utter Ford responded

Hello. We are so sorry your had this experience and frustration. We definitely understand as we are at FMC's will on back ordered parts and unfortunately don't have control in this situation. We do however value you as a customer and want to help you as much as possible! If you will please contact Art Starr at astarr@billutterford.com or 940-321-7416 he will make sure we accommodate you at all possible costs! Again our apologies and hope to hear from you soon.

February 13, 2021

Great service. Smart, nice people. We really appreciate Bill Utter Ford, especially Dillon and Ryan in service and Patrick in Sales. Great people that we can always trust and enjoy doing business with More

by Shady Shores Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Davidson, Dillon Love
February 12, 2021

Fast / friendly / convenient service. I will be back! I was informed of progress and provided opportunity for additional service if desired. No pressure applied for a sale. More

by RAYCOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Swift
February 12, 2021

Mike is very knowledgeable regarding the work that needed to be done and walked me through all the paperwork. I had some work calls to make during my wait and he was also very polite not to interrupt those c More

by cfranks14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
February 12, 2021

Awesome quick compassionate service! Especially Mike Richardson and the drive manager! They even helped resolve issues we had at another dealership down the road. They went above and beyond to quickly f More

by Bneal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Richardson , John Witt, Sharon Moreno
February 10, 2021

great service from my advisor dillon as he was very responsive and met all my expectations. he idd an excellent job and really appreciate all his effort More

by PANCAKE70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Love
February 10, 2021

Got in and out very quickly. Also has a nice customer waiting room. I am impressed with the "quick lube" service provided. no long wait. More

by JTHOMASMET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Love, Jan Slayton
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