Bill Utter Ford - Service Center

My service has always been excellent. Danny Morris was outstanding in taking care of my vehicle issues. My husband started purchasing vehicles from Bill Utter Ford over 50 years ago and this is the only outstanding in taking care of my vehicle issues. My husband started purchasing vehicles from Bill Utter Ford over 50 years ago and this is the only dealership we have purchased vehicles from since then. More

Service was efficient and quick. Small confusion upon arrival with uncertainty to stay in vehicle waiting check in or go inside for check in (first time at dealership and not familiar with procedures - d arrival with uncertainty to stay in vehicle waiting check in or go inside for check in (first time at dealership and not familiar with procedures - did not see a posting outside). Our rep. was friendly . Work was done quickly and complimentary wash was really nice. Clerk at check out stated Ford Pass was down and she couldn’t run my rewards points. Paid and was assured it would be taken care of when system back up. Also told I would get follow up phone call to let me know it had been complete. 2 days later and I know that the points were followed through and my new points have been inputted and my points accepted for service and my card has been refunded. However, no call or email to tell me the task was completed. I found out through a notice on my Ford Pass that I had rewards activity. More

Easy scheduling, as soon as I pulled in was greeted and was told how long it would take, all covid precautions were taken, work was completed in less than time quoted. was told how long it would take, all covid precautions were taken, work was completed in less than time quoted. More

I brought my Ford, Honda, & Ram for the great service and friendliness that they provide. Will definitely continue to come for their friendliness and positive attitude. friendliness that they provide. Will definitely continue to come for their friendliness and positive attitude. More

Went in with no appointment. Had to replace my battery. They did it in a short amount of time. Friendly service. Did not get names. They did it in a short amount of time. Friendly service. Did not get names. More

Excellent customer service. Not able to fix the problem, but informed me on how long it would take to get the part and that they would call me when it's in and get me scheduled ASAP. but informed me on how long it would take to get the part and that they would call me when it's in and get me scheduled ASAP. More

They are never "too busy" to answer questions. Excellent quality work and customer service. There seems to be problem between 25 word minimum & maximum, perhaps rephrase. quality work and customer service. There seems to be problem between 25 word minimum & maximum, perhaps rephrase. More

Thank you. We always have a good experience. Your service department is easy to access and the waiting area is great. Thanks to Greg everything was taken care of. department is easy to access and the waiting area is great. Thanks to Greg everything was taken care of. More

Great experience with John Witt. Gave updates. He did a good job on the hole experience. I will return again. Thanks to you John . The end good job on the hole experience. I will return again. Thanks to you John . The end More